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STUDY OUTLINE FOR CHAPTER 1
INTRODUCTION TO MANAGING OPERATIONS ACROSS THE SUPPLY CHAIN
1. Describe the operational strategies that give Apple a competitive advantage.
2. What is operations management?
3. Define “supply chain”-
4. A supply chain is involved in:
1)
2)
3)
4)
5. Why is it important to study operations management?
6. The “what?” decisions in supply chain operations management are:
1)
2)
3)
7. The “how” decisions in supply chain operations management are:
1)
2)
3)
8. The “when, where and who” decisions in supply chain operations management are?
1)
2)
9. Briefly explain differences in goods and services operations:
10. Describe the concept of providing a total product experience to the customer:
11. Explain these terms:
Process
Transform
Design processes
Strategic planning processes
Production processes
Evaluation processes
Sets of processes and subprocesses
Lean operation
12. Compare processes and process thinking:
13. Briefly discuss the history and growth of the supply chain management perspective:
14. Discuss recent advances in technology and infrastructure that have enabled the growth of supply chain management:
15. Describe the effect that reductions in governmental barriers to trade have had on the supply chain:
16. Discuss the reasons that firms often focus on core capabilities:
17. Briefly define core capability:
18. Discuss the benefit of collaborative networks:
19. What is the distinction between operations management and supply chain management?
20. Explain these terms:
Supply Chain
Supply Chain Management
Processes
Relationships
Flows
21. Operations management partners across the supply chain include:
1)
2)
3)
22. Explain these terms:
Customers
Suppliers
Stakeholders
23. Differentiate between internal, intermediate, and final customers:
24. Give an example of a critical customer:
25. The four key supplier types include:
1)
2)
3)
4)
26. How do stakeholders differ from suppliers and customers?
27. Give an example of a cross-functional relationship in a supply chain:
28. Explain these terms:
Customer management
Supply management
Logistics management
29. Explain these terms:
Tier
First-Tier Suppliers
Second-Tier Supplier
Echelons
30. Briefly discuss the changing nature of supply chains:
31. Explain the levels of operational planning across the supply chain:
Strategic planning
Tactical planning
Operational planning