District Manager, Chiltern CAB

Job Description

Context of role: Chiltern CAB is a growing bureau both in terms of clients, projects, and outreach services across both Chiltern and South Bucks District Council areas.

Role purpose:

Provide the leadership and management of all Chiltern CAB activities, embracing change in the delivery of strategic and operating plans.

Reports to

Chair of Trustee Board

Key tasks:

  1. Delivery of the bureau business and operating plans
  2. Stakeholder management and reporting
  3. Financial viability and management, including funding strategy and implementation, budgetary control, financial forecasting and reporting
  4. Deliver actions outlined in the fundraising strategy
  5. Bureau internal and external communications and marketing awareness activity.
  6. Supporting the Trustee Board in its governance role
  7. Overseeing the delivery and management of all projects and quality advice services achievement
  8. Staff resourcing, development and performance achievement in accordance with CAB standards
  9. Ensuring health and safety policies and procedures for staff, premises and equipment comply with statutory requirements

Planning and Development

  • Implement the business and operating plan
  • Agree personal objectives based on clear and realistic targets for key staff
  • Develop the service in response to key trends and demands while supporting the Citizens Advice equality and diversity strategy
  • Identify resource needs (e.g. people, IT), make recommendations and present to the Board as required
  • Work collaboratively with Bureaux across Bucks to explore and implement new opportunities for funding and joint working for the benefit of clients.
  • Maintain an awareness of the operating environment such as those legislative developments, social trends and local needs likely to affect demand for advice and opportunities for service development.
  • Ensure compliance with Citizens Advice standards and membership scheme requirements

Support the Board

  • Attend Board and other meetings to advise on financial, staffing and service delivery issues, compliance with the Citizens Advice membership scheme and relevant legislation
  • Report to the governing body on progress against the business and operating plan and agreed objectives
  • Provide input to the Annual Report

Service Delivery

  • Oversee and support the Advice Services Manager (ASM) to:
  1. Manage and develop the provision of all services , including casework
  2. Recruit, train and develop all staff and volunteers
  3. Ensure the service across all locations and outreaches operates effectively while making the best use of available resources
  4. Develop and maintain common procedures to ensure that high standards of service delivery are met and appropriate systemsexist for staff supervision, case recording, statistics, follow-up work and quality control.
  5. Development of social policy and reporting, in line with the requirements of the Membership Agreement
  • Promote and protect the aims, principles, policies, interests and reputation of the CAB service both locally and nationally

Funding and Stakeholder Management

  • Implement the funding strategy, identify funding opportunities and bid for agreed funding
  • Negotiate and review all grants and service agreements and in conjunction with the ASM and others. Ensure compliance with agreed commitments for all grants and contracts
  • Ensure that all reporting obligations are met in relation to submissions for funding, grant aid, contracts and any other initiatives

Financial Management

  • Prepare and review a detailed budget for approval by the Board and maintain day-to-day financial control of the service within agreed budgets. Prepare reports for Board and other meetings
  • Ensure finances are administered and monitored in line with the agreed financial policies and procedures
  • Make recommendations on allocation of resources to the Board
  • Oversee the preparation of accounts and financial statements in conjunction with the Treasurer

Marketing and Communications Management

  • Oversee and support the Marketing Manager to:
  1. Optimise CCAB awareness through the creation and management of communication campaigns and initiatives in line with the Business Plan
  2. Coordination of all online (including website development) and offline marketing activity to maximize opportunities and budgets
  3. Working with key stakeholders and community interests bodies to develop messaging
  4. Initiate regular internal communication activity across the CCAB team

Staff Management

  • Create a positive team based working environment in which equality and diversity are well-managed, dignity at work is upheld and staff are motivated to do their best
  • Ensure through the ASM:
  1. Effective performance management and development of all staff
  2. Regular evaluation and implementation of staff learning and development plans, in accordance with Citizens Advice standards
  • In conjunction with the management team lead internal communications with staff and volunteers
  • Assist the Board in implementing and monitoring employment policies and procedures

Administration

  • Through the Office Manager, establish, maintain and monitor effective administrative systems
  • Establish, maintain and monitor complaints procedures in accordance with Citizens Advice requirements
  • Act as health and safety officer to ensure that health and safety policies and procedures for staff, premises and equipment are agreed and maintained and comply with statutory requirements

August 2015