Job Description

Job Title:

/ HR tutor (CIPD)

Reports to:

/ HR Product Manager

Direct Reports:

/ None /

Cost Centre:

Department:

/ MOL /

Job Code:

Location:

/ OCP /

Evaluated Grade:

1.  JOB PURPOSE:
Provide tutor support for assigned HRM/D products including web based workshops and advice via the VLE and telephone for learners. May also include some face to face delivery, marking, assessment and content maintenance and development activities if assigned.
Work closely with the product managers and operations team to ensure the customer experience with MOL is best in class, awarding body rules are followed, and that learners are successful.

2.  KEY ACCOUNTABILITIES:

▪  Learning experience – provide a best in class learning and support experience for customers that enables them to achieve their best
▪  Expertise – continually develop knowledge and skills; maintaining professional credibility with customers and stakeholders
▪  Customer – seek out and understand customer needs and wants and incorporate them into tuition, support activities
▪  Stakeholders - build exceptional relationships with internal and external stakeholders to work collaboratively on shared goals and to influence and represent MOL professionally
▪  Collaboration – work with MOL teams taking responsibility for the engagement and collaboration with other MOL teams’ work and associates to ensure plans and quality are met
▪  Performance – drive personal performance to achieve both personal and organisational goals.
Management and Leadership
▪  Translate the MOL vision into achievable goals and provide clear direction to achieve organisational objectives
▪  Inspire and motivate team members and other colleagues
▪  Lead by example to develop and maintain effective working relationship with a range of partners and stakeholders
Financial Responsibilities:

3.  QUALIFICATIONS, EXPERIENCE, & SKILLS:

Qualifications:
Essential
▪  CIPD Level 5 or 7
Previous Experience
▪  Experience of delivering online training and face to face training
▪  Experience of assessing written assignments
▪  Experience of coaching and mentoring
▪  Experience of designing and developing learning and/or assessments at a variety of levels using a range or approaches and technologies
▪  Demonstrable commitment to ongoing CPD
Job Specific Skills:
▪  Learning specialist – able to deliver high quality, effective learning programmes
▪  Customer and stakeholder – able to focus on own and team’s work to deliver the best outcome from the customer and stakeholder perspective
▪  Planning - track record in developing and delivering robust, effective, prioritised plans
▪  Performance - expertise in leading teams and proactively driving performance and engagement
▪  Influencing - ability to persuade and influence both internally and in external networks
▪  Communication – excellent level of skills in written and oral and presentational areas, understanding the importance of focus on the audience to support learning
▪  Continuous improvement – seeks to improve processes and implement and embed changes

4.  GENERAL:

▪  To actively contribute to the College’s commitment to safeguarding and promoting the well-being of children, young people and vulnerable adults.
▪  To actively contribute to the principles of Equality and Diversity within the College.
▪  To work flexibly as required on any College site or external premises, if required.
▪  To carry out such training, re-training and updating as may be necessary to fulfil the requirements of the post.
▪  To ensure duties are carried out with full regard to Health & Safety legislation and to enable the College to meet its objectives in providing a safe and healthy environment for all users.
▪  To undertake other duties that Management may, from time to time, reasonably require, commensurate with the grade.

5.  APPROVALS:

JOB HOLDER

/

Name

Signature / Date
LINE MANAGER / Name
Signature / Date
HEAD OF DEPARTMENT
Signature / Name
Date

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