Dinah Elliott-Mendez, PSM

Dinah is a results driven and vibrant leader with over 13 years of experience. With Over 15 years of experience in service-oriented environments, she is customer focused with the ability to deliver on commitments, dramatically reduce costs and surpass expectations using Agile/Scrum methodology. Dinah’s goal is to build high performing project teams by empowerment and effective communications.

PROFESSIONAL COMPETENCY AREAS

  • Scrum Master
  • Requirements Gathering
  • CertifiedSAFeAgilist
  • Process Improvement
/
  • Budget and P&L Management
  • Relationship Management
  • Program/Portfolio Management
  • Team Building and Leadership

PROFESSIONAL EXPERIENCE

Consultant
Ingage Partners,LLC

September 2016 – Present

Scrum Master/Project Manager

Triplefin

July 2015 – September 2016

  • Scrum Master for the Rx365 technical team while utilizing Jira and Confluence for sprint management and documentation.
  • Introduced several process improvements to the IT and PMO organization. Improved relationship with existing clients and their confidence in delivery and assisted in RFP, and RFI documentation and responses.
  • Created weekly status reports and updates to leadership team. Preformed budget management, planning and fiscal year forecasting. As well as conducted monthly steering meetings with stakeholders to review program health, risks and changes.
  • Created and updated project plans and burn down charts.
  • Trained and mentored other team members on tools and processes, liaison between Product projects and Client implementations,lead workshops and planning meetings onsite with clients.

Senior Technology Project Manager

Client: Fifth Third Bank

April 2015 – July 2015

  • Project manager in a consultant role supporting 3-4 larger projects for Enterprise Risk Management Program.
  • Conducted project kick-off meetings and weekly project team meetings, created Project Charters, Roles and Responsibility Matrix and Project Schedule.
  • Assisted Business Analysts with requirements gathering and offer input from experience while updating and monitoring projects budget weekly and distributed budget snapshots.
  • Created and updated Executive Project Dashboard Weekly and delivery project status to leadership team. Documented, developed mitigation strategies and managed risks and project issues.
  • Completed project audits and review to ensure compliance with policy and did routine daily follow up and monitoring on tasks and deliverables.
  • Provided knowledge and mentoring to project team member from my years of experience to support the customer and project success.

Scrum Master/Project Manager

PCMS DATAFIT

May 2013 – March 2015

  • Scrum Master/Project Manager over large customer accounts for Retail POS solutions ($3M to $5M)
  • Developed project initiations documentation (Charter, Plan, Project Management Approach).
  • Identified constraints and dependencies, identified and secured necessary resources, assigns task, delegated and motivated team members.
  • Escalated issues, problem identification and resolution as well as risk mitigation strategies.
  • Supported third party integration to Credit Card Processing, Gift Card and Loyalty systems
  • Served as liaison between client, development team, and Product team.
  • Created Statement of Work and Tasks Orders, provided program level support of all projects and account activities.
  • Responsible for project budget, account P&L. Managed change request to scope, schedule, cost while facilitating project status meetings and steering committee meetings both internally and externally with executive teams.
  • Provided coaching and mentoring to other team members.

IT Project Manager

Autozone Corporation

April 2008 – May 2013

  • Managed large Software Development Program and large to medium projects ($100K to $2M).
  • Led Integration Project for Commercial Credit Team with Microsoft Dynamics CRM system and managed projects for PeopleSoft Financial, HR and ERP system implementation at AutoZone.
  • Utilized many project methodologies including Agile/Scrum and Waterfall to manage numerous projects ranging from small, medium and large complexity. Led these projects in different functional areas, Finance, Commercial, Marketing, and Merchandising.
  • Project assignments impacted the store POS, mainframe, open systems, PeopleSoft and customer databases.
  • Managed several POS projects and rollouts to 4800-5000 stores in US, Puerto Rico, and Mexico
  • Managed vendor negotiations RFP, hardware/software and consulting contracts.
  • Received Extra Miler award in April 2011 for ESPP Fractional Shares Project.
  • Member of AutoZone Volunteer Program and a Diversity Team Member.

IT Project Manager II

National City Bank

June 2007– April 2008

  • Managed Software Development Projects focusing on integrating multiple customer databases (700K) across various functional areas to create a “One View of the Customer” application.
  • Practiced Risk Management Discipline while planning and managing multiple projects.
  • Responsible for full project coordination during initiation, planning, execution and closing.
  • Received 2007 Company Excel Award for the Interlink Project.

IT Project Manager

KeyBank National Association

June 2003 – June 2007

  • Managed multiple IT projects up to $3M.
  • Established respected partnership across multiple internal and external teams. Assisted in project management activities to roll out 400K teller systems to all locations.
  • Worked with Teller21 team on new Teller software in 2002-2003.
  • Developed project plan to manage project scope, time and cost while coordinating and facilitating project meetings.
  • Communicated project status to management and project sponsor, escalate when appropriate. Identified and managed project risks, actions items, and issues.
  • PM trainer, launched training program for new hires, mentored new associate on PM discipline, company policy and management expectations. As well as, energized and motivated the project team to complete tasks and objectives.

PROFESSIONAL DEVELOPMENT

Associate of Applied Science, Business Administration

Indiana Business College

Scrum Master Certification

Scaled Agile Training – SAFe-Agilist

Project Management Professional (PMP)

Dinah Elliott-Mendez