DIGITAL INSIGHT UNIVERSITY [Mobile Events on Activity Report – Quick Help Guide]

Consumer Mobile Apps & Consumer Tablet Banking

  1. Select desired Event Type (see below)
  2. Click Advanced

  1. To find all activity for iPhone, iPad, Android, Amazon and Smartwatch, set up the “Where” section as you see in the screenshot

OR

  1. To find specific devices, select “Source” EQUAL and type desired device:
  • CMA Sources = iPhoneBankingApp, AndroidBankingApp
  • CTB Sources = iPadBankingApp, AndroidBankingApp, AmazonTabletBankingApp
  • Smartwatch Source = AppleWatch, AndroidWearApp

Event Types (also found on Support Dashboard Recent Activity widget):

  • Accounts (Smartwatch only, means a user does “get balance”)
  • Authentication Token (for Smartwatch authentication)
  • Bad Login (not Smartwatch)
  • Manage Payment (add and delete for CMA, CTB & MW; add for BP widget on OLB Home)
  • Manage Payee (for CMA, CTB, and BP widget on OLB Home Page)
  • Login (not Smartwatch)
  • Prelogin (not Smartwatch)
  • RDC Deposit (not Smartwatch)
  • RDC Registration (not Smartwatch)
  • Transfer (not Smartwatch)


Mobile Web

  1. Select desired Event Type (see below)
  2. Click Advanced
  3. Select “Source” EQUALS MMVMobileWeb (seen in screenshot)

OR

  1. Select “Source” LIKE mm* (this is the wildcard search feature)

Event Types(also found on Support Dashboard Recent Activity widget):

  • Bad Login
  • Manage Payment (add and delete single payment)
  • Login
  • Logout
  • MFA Bypass
  • MFA Channel
  • MFA Enrollment
  • oobVerified
  • Out of Band Channel Initiated
  • Prelogin
  • Transfer


Remote Deposit

Event Types (also found on Support Dashboard Recent Activity widget):

  • RDC Deposit – shows deposit status: held for review, denied or processed
  • RDC Registration – shows if pending, denied or approved

Text Message Banking

Event Types (also found on Support Dashboard Recent Activity widget):

  • Text Banking Account (setup: includes account description, type and number as well as the phone number)
  • Text Banking Activated (means setup is complete)
  • Text Banking Deactivated
  • Text Message Command (displays the type of command submitted and whether it was successful). Type =
  • BAL
  • BALALL
  • HELP
  • LAST
  • STOP
  • TRANS
  • (also “Unrecognized Command” if user mistyped)

NOTE: You will see other event types that contain “text”. These are legacy events with no data being written to them.

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