DEWALT INDUSTRIAL TOOLS
USA SERVICE OPERATIONSSB NO.06024
TECHNICAL SERVICES DEPARTMENTPAGE 1 OF 3
SERVICE BULLETINISSUED: 01-Dec-2000
REISSUED:
SUBJECT: CHARGER RECALL FOR EXCHANGEWritten By: Don Stancavitch
UNITS: DW9107, DW9108, 97015, 97016
DATECODERANGE: DATE CODES PRIOR TO 9752 (FOR EACH MODEL)
REASON FOR RECALL:
Under certain circumstances, the charger may continuously charge a battery pack, which may present a potential for injury as a result of a fire, electric shock or battery burst incident.
Each charger with one of the above catalog numbers and within the date code range specified is to be replaced using the following part numbers:
DW9107 / 97015Use service part #380150-00
DW9108 / 97016Use service part #388683-00 (replacement will be DW9116 Charger)
AUTHORIZED SERVICE CENTER INSTRUCTIONS:
Please use Authorized Servicer Form (provided) to apply for reimbursement. Forms are to be sent to address indicated on form - do not send them to your assigned company-owned service center!
All chargers taken from customers are to be destroyed.
FACTORYSERVICECENTER POINT-OF-SALE PROCESSING INSTRUCTIONS:
DeWalt Factory Service Centers are to process exchanged Chargers through their point-of-sale terminals per instructions provided.
All chargers taken from customers are to be destroyed.
DeWaltFactoryServiceCenter Point-Of-Sale Processing:
Select 1 Orders
Select 3 Warranty Exchange
Select 6 In-Center Replacement of Part or Accessory
Enter Account (Customer) # 507113 which will bring up:
DW9107/9108-RECALL EXCHG
701 E Joppa Road
TWM005/ATTN J. Saltysiak
Towson, MD21286
Enter Customer Name and Addressin Ship To field
Enter Customer Phone Number in PO Field (Field 12)
Enter Part Number of new charger
Enter number of chargers
Tender order
Transportation Recovery
Transportation costs to our location are generally the responsibility of the customer. Use the most economical shipping method possible for chargers that must be shipped back to the customer and include that charge on the Transportation Recovery Form (SAP account number 2222600-1508005998).
DO NOT PROCESS ANY TRANSACTIONS TO THIS ACCOUNT # 507113 OTHER THAN VALID CHARGER EXCHANGE ACTIVITY!
Consumer Assistance Toll-Free Telephone Number:
A toll-free number (866-543-3401) will be provided for customers who have questions about this recall.
DW9107, DW9108, 97105, 91016 Battery Charger
RECALL TO EXCHANGE
AUTHORIZED SERVICER FORM
AUTHORIZED INFORMATIONCUSTOMER INFORMATION
Account No. ______
Name ______Name ______
Address ______Address ______
City______State ______City______State ______
Zip ______Zip ______
Phone ______Phone ______
Customer Signature Required:
______
CHARGER INFORMATION (Date Codes before 9752 ONLY)
Charger Catalog Number______
Charger Date Code______
Date Exchanged______
Number of Chargers______
Reimbursement(each)$40.00
Total Transportation Charge______(Back to customer only)
Total Reimbursement______
Mail this form to:
Black & Decker
Product Service Division
Attn: Mail Stop M355
701 E Joppa Road
Towson, MD 21286
PO Box 564, 626 Hanover Pike, Hampstead, MD21074