(CLERICAL ASSISTANT GRADE 2, PART TIME / Casual )
Job Ref: S-xxxxx
Department: Ness Botanic Gardens, Wirral
Salary: Depending on qualifications and experience Range: £15, 632 - £16, 776 pro rata
Hours of work: Usually between 0900-17.00. Location: Ness Gardens, Wirral
Tenure: 21 hours per week, casual Grade: 2
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Informal enquiries to Zoe Chapman,
Application Procedure
Applications should comprise a completed Application Form for Support Staff and an Equal Opportunities Employment Form.
If you have any particular requirements should you be invited to interview, please make this clear in your application.
Submitting ApplicationsApplications may be submitted by e-mail to or by post or in person to: The Director of Human Resources (Recruitment), The University of Liverpool, Foundation Building, 765 Brownlow Hill, Liverpool L69 7ZX
ROYAL MAIL – Postal Pricing System. Please ensure that postal applications carry the correct postage according to the weight and measurement of the item, as items with insufficient postage will be held and delayed by the Royal Mail. Details of their pricing system are available online at www.royalmail.com or from a Post Office branch.
Acknowledgement of Applications
Please note that we are unable to acknowledge postal applications. If you would like an acknowledgement please enclose a stamped addressed card or envelope, and place it at the front of your application. If you e-mail your application you will receive an automated acknowledgement.
Shortlisting and Interviews
Shortlisting and interview arrangements are the responsibility of the recruiting Department. Please contact Alison Cliffe, email: if you have a query after the closing date.
Outcome of Applications
Vacancies at the University often attract a large number of candidates and it is not always possible to respond individually to every application. If you have not heard from the recruiting Department by XXXX please take it that your application has not been successful.
Asylum & Immigration
The University will comply with the Asylum and Immigration Act 1996, and will require all employees to provide documentary evidence of their legal right to work in this country prior to commencing employment.
Diversity and Equality
The University of Liverpool is committed to diversity and equality. All employees and applicants for jobs will be considered on their abilities and will not be discriminated against on the grounds of age, caring responsibilities, colour, disability, employment status, gender, gender identity, marital status, nationality, race or ethnic origin, religion or belief, sexual orientation, socio-economic status or any other irrelevant distinction. Training is available to support career progression within the University.
Accessibility
If you require copies of documentation in alternative formats, for example, large print or Braille, please contact or telephone 0151 794 6771.
If you have any other requirements which will help you access the application or interview process or employment opportunities at the University of Liverpool, please let us know by contacting or telephone 0151 794 6771.
Smoking
The University has adopted a Code of Practice on Smoking, copies of which are available from the Human Resources Department website www.liv.ac.uk/hr
COMMITTED TO DIVERSITY AND EQUALITY OF OPPORTUNITY
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As the work involves working with young people and vulnerable adults, the successful candidate will be asked to make an enhanced Criminal Records Bureau disclosure.
Role Description and Employee Specification
The attached Role Description outlines the duties and responsibilities of the position, and highlights the skills and attributes which the post-holder would need to develop whilst in post.
The Employee/Person Specification outlines the criteria to be used in the selection process. Applicants are advised to concentrate in their applications on demonstrating how they meet the selection criteria.
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11/01/08 GW
NESS BOTANIC GARDENSVISITOR RECEPTION ASSISTANT GRADE 2 (PART TIME / CASUAL)
ROLE
The Visitor Reception Assistant is a front of house role, ensuring all visitors receive the highest standard of visitor care when visiting Ness Gardens. The post holder will work across admissions, retail and events as well as encouraging participation in the Gift Aid scheme and the Friends of Ness Gardens.Occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by Ness Gardens.
Working on a rota basis, the post holder will work across seven days.
Normally reports to the Visitor Services & Commercial Operations Manager.
DUTIES & RESPONSIBILITIES
Under the guidance and support and direction of the Visitor Services & Commercial Operations Manager / Duty Officer:Visitor Welcome
· Provide high levels of customer care at all times.
· Provide a friendly, helpful and enthusiastic point of contact at all times.
· Ensure knowledge on the gardens, history and activity is up to date and shared with visitors.
· Encourage participation in the Gift Aid scheme.
· Actively promote the benefits of the Friends of Ness Gardens and encourage membership.
· Greet and welcome coach and group visitors.
· Maintain high standards of presentation in all public areas.
Retail
· Ensure that the gift shop and garden store are clean, tidy and well stocked at all times.
· Place orders, add to relevant EPOS systems and return surplus stock.
· Undertake visual merchandising and display work.
· Promote and encourage gift shop and garden store sales.
Administration & Finance
· Undertake general office, filing and administration tasks.
· Process invoices and undertake other financial processes as appropriate.
· Undertake cashing up and reconciliation tasks as appropriate.
· Update financial and statistical data and records as appropriate.
Volunteers
· Develop a strong working relationship with volunteers.
· With the wider team, coordinate the volunteer activity and rotas.
Support the volunteers in their tasks.
Events
· Support the events business as required.
· Sell tickets and coordinate event bookings.
· Support special events such as Children’s Fun Day and seasonal trails.
SKILLS & KNOWLEDGE
Skills· Excellent written, face to face and verbal communication skills.
· Effective time management and planning skills.
· IT literate.
· An adept and proactive administrator.
· Excellent customer service skills.
Knowledge:
· Knowledge of the principle of good customer service
· Knowledge and genuine interest in Ness Gardens
Experience:
· Face-to-face working with the public in a similar environment
· Sales experience
· Administration within a visitor attraction.
· Cash handing.
PERSONAL ATTRIBUTES
· Excellent interpersonal communication skills· Well presented and takes personal pride in providing a warm welcome
· Willingness to learn and participate and undergo development and training
· Dependability, reliability and flexible approach to work.
· Excellent administrative skills.
· Self-motivated and proactive.
· Team worker.
· Able to manage multiple priorities and meet deadlines.
· Committed to excellence in customer service.
· Meticulous attention to detail and a methodical approach to work.
· Confident communication skills, with the ability to liaise with colleagues at all levels in the organisation.
· Able to act as an ambassador for Ness Gardens.
Job Ref: S-5xxxx
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Employee SpecificationPost Title: Visitor Reception Assistant Grade 2 (part time / Fixed Term) / Salary: £15,632 - £16,776 pa (pro rata)
Department: Ness Botanic Gardens / Job Ref: S-xxxxx
Attributes / No. / Essential / Desirable / How Identified
1. Experience / 1.1
1.2 / Customer service experience.
EPOS system and Cash handling. / Experience of working front of house in a tourism/attraction environment.
Sales experience. / Application Form/Supporting statement/CV
2. Education
Qualifications
Training / 2.1
/ 3 GCSEs at Grade C or above (or equivalent) including English Language / Tourism management qualification. / Application Form/Supporting statement/CV
3. Skills, General
and Special
Knowledge / 3.1
3.2
3.3 / IT and Microsoft Office.
Communication.
Customer service. / General Administration. / Application Form/Supporting statement/CV/
Interview
4. Personal
Attributes and
Circumstances / 4.1
4.2
4.3
4.4
4.5 / Flexible approach to work.
Able to work as part of a team.
Enthusiastic and positive approach.
Confident public speaker.
Calm under pressure. / Experience in working with volunteers. / Application Form/Supporting statement/CV/
Interview
Job Ref: S-5xxxx
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