Dell Asset Recovery Services

Dell Asset Recovery Services

Thank you for participating in Dell’s Asset Recovery Program. This information is being provided to you to understand what to expect from your purchase of Asset Recovery Services.

Service Overview

This service provides an environmentally friendly, safe, and secure method to recycle computer equipment for customers with a minimum of 20 assets. The service includes three key features: Transportation, Recycling, and Reporting.

Key Service Features:

Transportation:

Collection and delivery of old equipment to a Dell recycling center.

  • Dell ARS will arrange for pickup and shipping. Transportation fees are included in the service
  • Logistics provider will contact customer to schedule a pickup; pickups will be scheduled during business hours Monday – Friday 8:00am to 5:00pm local time.
  • Pick ups must be scheduled a minimum of 5 working days prior to pick up request date.
  • Any changes to pick ups already scheduled must be done with a minimum of 48 hours notice from the pickup date.
  • Customer packed equipment (if purchase did not include program management and packing services)
  • Dell ARS logistics providers will pick up the equipment from a central ground level location on the customer site with palette truck access.
  • Equipment to be pre-packed by customer in accordance with packaging guidelines.
  • Dell packed equipment (if purchase included program management and packing services)
  • Dell ARS will arrange for packing of the equipment at customer site
  • All equipment to be consolidated at one central location with palette access to exit location on the customer site.

Recycling:

Equipment receipt, recording, and tag removal at Dell recovery center.

  • Dell ARS will remove all customer property/asset tags from the Material.
  • Dell ARS will dispose of used equipment in such a manner as to meet Local, Country and EU requirements and guidelines.
  • Dell ARS will perform a destructive overwrite process or physical destruction of each hard drive received.

Reporting:

Dell addresses your data security and environmental recycling concerns through a detailed and accurate reporting process. You will be sent two reports upon completion of your equipment's resale or recycling.

  • Booking Report - Specifically lists each piece of Hardware collected, together with its configuration, condition, and asset numbers etc.
  • Final report- Detailing the audit trail for the equipment by asset together with a financial and environmental reconciliation record for your systems that hard disks were overwritten with an automated script. Inoperable disks are shredded. Also verifies that any recycling was done in accordance with EU guidelines.

Customer Responsibilities:

  • Customer will ensure any data on the systems to be recycled is backed up and remains with the customer. Dell will not be able to return systems once they have been picked up.
  • Customer will provide a representative on site the day of the pick up to direct logistics provider to the appropriate equipment.
  • Customer will ensure material shipped is only computer hardware and no other products or materials.
  • Customer packed equipment (if purchase did not include program management and packing services).
  • Customer will pack and centrally consolidate the items needing to be removed within 100 feet of the logistics loading area
  • Packaging will include pallets, shrink wrapping, and packing material to protect
  • goods
  • Units will be stacked on pallets in a uniform manner, with units facing the same
  • direction. Like units will be palletized together. Stacking will be done in the following order:
  • Pallet
  • Slip sheet
  • Row of units – facing same direction
  • Slip sheet
  • Row of units – facing same direction
  • Etc – not to exceed 48” tall
  • Packaged products will be made available for pickup by the carrier identified by Dell
  • Dell packed equipment (if purchase included program management and packing services)
  • No additional customer responsibilities

Important Additional Information

  • Products will not be returned to you.
  • If you fail to comply with the responsibilities outlined in this information, then Dell is not obligated to provide the service to you. In addition, the carrier may refuse shipment, and you may incur additional fees.
  • NO CONTAMINATED PRODUCTS: This service is not intended for products that are or have become contaminated or suspected of being contaminated with chemicals, biological agents, or other substances that are not integral to the original new equipment or otherwise associated with normal office environments.
  • SERVICE HOURS OF OPERATION: This Service will be provided during the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays.
  • TITLE AND RISK OF LOSS: For material packed and shipped by Customer, each
  • container of material shall be clearly marked with the assigned job control number. Dell will bear the risk of loss or damage to the material during shipment to Dell or its vendor. Title shall be deemed to pass to Dell or its vendor upon receipt and possession of the material by Dell or its vendor.
  • Dell does not accept liability for lost or confidential data or any software; it is the customer’s responsibility to backup any data or software they need to retain.

Service Cancellation

You may cancel this service within 2 working days of submitting your request. No cancellations beyond this time period. To cancel your order please send an Email to:

Warranty

DELL WARRANTS THAT IT WILL PERFORM THE SERVICE WITH COMMERCIALLY REASONABLE CARE. DELL MAKES NO OTHER WARRANTY AND DISCLAIMS ALL OTHER WARRANTIES, WHETER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE LIMITATIONS IN THIS PARAGRAPH MAY NOT APPLY TO YOU.

Limitation of Liability

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. DELL WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID FOR THE PURCHASE OF THESE SERVICES.

By using this service, you are indicating that you have read and agree to be bound by these terms and conditions. These terms and conditions will supplement the terms and conditions of any applicable overriding signed agreement between you and Dell (including without limitation, Dell’s standard key customer purchase agreement) or, in the absence of such an agreement, Dell’s standard terms and conditions of sale (see )

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