Curriculum Vitae of H.E.M. Steps14/01/2016 21:01:00 A1/P1
Personal info
Surname: / StepsNames / Hans Egidius Marie
Mobile / 0031-6-44147171
E-mail /
Website /
LinkedIn /
DOB / 07-02-1974
Nationality / Dutch
Languages / Dutch (mother tongue), English (fluent), German (conversational), French (learning)
Residence / Amsterdam, Maaseik
Company / Steps Quality Services BV, VAT: 822675882B01 Reg: 50321013
Key words / Test expert / Project delivery manager with a vast 15 years experience in complex test projects.
Certification: ISTQB foundation and practitioner, TMap, PrinceII, Itil
Desired jobs / Project delivery management, Test strategist, Test management, Test coordination, Test analysis, Project management
Summary / 16 years in testing complex software products.
12 years in test management positions. Managed up to 25 people.
Coached testers.
12 years hands on test experience.
Project delivery manager / Project manager.
Expert in Agile testing, V-Model, heuristic testing, structured testing and out of the box test approaches.
Banking: KBC, ABNAmro, BNPParibasfortis, ING, Rabobank, Obvion.
Insurance: Zwitserleven, Interpolis, Clerical Medical, Heidelberger Leben.
Technical: Proximus, Testhuis, Sony, TomTom, Vodafone, OCE, D-Reizen.
Healthcare: Atrium MC, PIE Medical.
Other: Tjip, Atos. Starbucks
Certification: ISTQB foundation, ISTQB Practitioner, TMap, Prince2, Itil.
Education
HTS-electrotechniek, Utrecht, Specialization Telematica-Technisch commercieel / 01-09-1996 – 29-08-2000MTS-electrotechniek, Sittard, Da, Tm, An / 01-09-1994 – 01-06-1996
HAVO, Sittard, Ne, En, Du, Wi, Na, Sk, Bi, Ak / 01-09-1986 – 01-06-1993
Courses and study
This CV is confidential and therefore it needs to be handled as such.
Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 1/9
Curriculum Vitae of H.E.M. Steps14/01/2016 21:01:00 A1/P1
Pentesting with Kali / 2016iOS8 / 2015
Mac OSX / 2014
Mac problem solving / 2014
Unix for Mac / 2014
Cloud testing / 2013
SEO / 2013
SEPA / 2013
Mortgages / 2012
RUP / 2009
French / working
SAP overview / 2009
Projecten leiden / 2008
CMMi training / 2008
Praktisch leiding geven / 2008
TMap professional advanced / 2007
Prince2 foundation / 2007
Testframe / 2007
Itil foundation / 2007
Life400 Advanced / 2006
ISEB Practitioner (ISTQB) / 2005
Testing industry awareness / 2005
ISEB foundation (ISTQB) / 2004
Insurability foundation / 2004
Quicktest Professional Advanced course / 2004
Quicktest Professional user course / 2004
Projectmatig werken / 2002
Functioneel Testen / 2002
Introductie Testdirector / 2001
Introductie Winrunner / 2001
Bedrijfshulpverlening / 2001
Fundamentals of Rational Rose / 2001
Object oriented analysis and design with UML / 2001
This CV is confidential and therefore it needs to be handled as such.
Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 1/9
Curriculum Vitae of H.E.M. Steps14/01/2016 21:01:00 A1/P1
Experience
This CV is confidential and therefore it needs to be handled as such.
Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 1/9
Curriculum Vitae of H.E.M. Steps14/01/2016 21:01:00 A1/P1
Role/Tool/Method / Time (yr) / LastAgile en Scrum / 3 / 2016
ALERT® / 2 / 2011
Auditing test process / 3 / 2015
Black box testing / 13 / 2016
BMC (bug management console) / 1 / 2011
Boundary value analysis / 15 / 2016
Chain testing/ E2E testing / 12 / 2016
CMMi / 1 / 2009
Coaching / 10 / 2016
Context driven testing / 13 / 2016
Data warehouse testing / 0,5 / 2008
Dataflow technique / 14 / 2016
Decision tables / 14 / 2016
Elementary comparison / 14 / 2016
Exploratory testing / 12 / 2016
Functional acceptance testing / 15 / 2016
Functional testing / 15 / 2016
Heuristic testing / 12 / 2016
Insurance / 5 / 2015
Internet banking / 4 / 2014
ISEB/ ISTQB / 8 / 2016
Life400 / CLASS / 1 / 2015
Lotus Notes, as a user / 2 / 2014
Mantis / 2 / 2011
HP Quality CentreALM / 12 / 2016
Mobile testing / 3 / 2016
Norkom / 0,5 / 2012
Oracle webforms / 0,5 / 2007
Prince 2 / 3 / 2016
Project management roles / 2 / 2015
Quicktest pro 9 / 1 / 2010
Rational Unified Process (RUP) / 3 / 2012
Regression testing / 10 / 2016
Responsive testing / 3 / 2016
Risk requirement based testing / 14 / 2016
Sharepoint / 2 / 2016
SQL basics / 1 / 2009
System testing / 12 / 2016
Tablet testing / 3 / 2016
Test execution roles / 7 / 2016
Test execution / 12 / 2014
Test management roles / 10 / 2016
Test process improvement (TPI) / 7 / 2015
Testframe / 0,5 / 2007
Testlink / 2 / 2011
TMap / 15 / 2016
Unix / 0,5 / 2014
Usability testing / 14 / 2016
Use cases / 5 / 2012
User acceptance testing / 14 / 2016
V-model / 15 / 2016
Waterfall / 15 / 2016
Web testing / 7 / 2016
Wiki’s / 0,5 / 2012
Winrunner 7 / 1 / 2005
XML / 2 / 2012
XML Spy / 1 / 2008
ZIS/EPD / 2 / 2011
This CV is confidential and therefore it needs to be handled as such.
Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 1/9
Curriculum Vitae of H.E.M. Steps14/01/2016 21:01:00 A1/P1
Work experience
Proximus MyProximusTest preparation and execution of multiple projects
Proximus has a customer portal on which the customers can log in and monitor and amend their products, pay the bills and buy new packs, etc. The platform is constantly being upgraded with new functionality to service the customers as much as possible. These developments have to be tested from a UAT point of view. The tests need to be performed both on the desktop as well as the mobile devices. This means multiple browsers, multiple OS’ and of course multiple devices.
Projects:
MyAccounts
Perso2 recommendations
MyUsage
MyBilling
Greenbill
Prepaid ID
Loyalty program
Etc.
Tools
HP Quality Center ALM 11.5, Excel, Sharepoint, Internet Explorer, Chrome, Firefox, Android, iOS
Methods
TMap, ISTQB, Scrum on ITT, Waterfall on EDS
Systems
Web: MyProximus, MyProximus App / Tester
3-2016 - today
Starbucks EMEA
Test management of multiple projects: Phoenix, Glow, R12
Project Phoenix
Oracle integration of a third party supplier in the Oracle EBS of Starbucks.
Manage testing with offshore, onshore, the supplier and the Starbucks team.
Team: 3 offshore, 2 onshore, supplier
Project Glow
Management of the interface tests for implementing a new distribution center for Starbucks.
Tools
HP Quality Center ALM 11, Excel, Sharepoint
Methods
TMap, ISTQB, Waterfall, Daily calls, Reporting
Systems
Oracle EBS / Test manager
11-2015 –3-2016
Heidelberger Leben Service Management
Management of all testing and development within the CMI IT department
Clerical Medical and Heidelberger Leben have become Heidelberger Leben Service Management (HLSM). HLSM services life insurance companies in updating and maintenance of their life policy systems.
The task is the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve what a client expects to receive.
In bullet points:
- Test and development SME (test management, development management)
- Analysing the structure of development and testing.
- Improving the development and testing structures and procedures.
- Improving the development and testing processes (process management).
- Off-shore partner management of testing and development (HCL).
- Resource coordination.
- Release coordination.
- Governance control.
- Change control board.
- Project planning.
Team: 15 offshore, 5 onshore, 2 PM’s and release team.
Tools
HP Quality Centre, MS Project, Sharepoint, Excel, Powerpoint
Techniques
Test process improvement,Auditing, Project planning, DFT, ECT
Methods
V-Model, Waterfall, TPI, TMap, ISTQB
Gantt planning, Review sessions, Early test plan’s, Early testcase designs, Daily call’s, Test- and development reporting
Systems
Life400 / Class, Titan, eVals / Project delivery manager
4-2014 – 7-2015
KBC
Project Touch
Setting up and executing Business test cases in the Agile project ‘Touch’ for multiple browsers, devices and OSs in a team of on-shore and off-shore testers. This agile project works with two-weekly sprints of software developments that have to be tested. The normal way of working is: daily stand-ups, retrospectives, and confluence (wiki). There is a high involvement of the product owner, which implies also changing specifications and environments. Because of the nature of the application and the on going developments, thorough regression tests have to take place. Test cases are prepared and executed in Quality Centre ALM. Issues are registered in QC ALM.
An own initiative is the creation of a test process analysis an test improvement plan to smoothen testing. The plan was not put in place because of the change in test management.
Also performed a heuristic test on the KBC Mobile Demo app before go-live. This test uncovered so many issues it is decided to postpone the release in order to solve the issues and enhance the quality.
Team: 4 offshore, 4 onshore
Tools
HP QC 11.5, Testflight, iPad, Mac, iOS 7, OS X Mavericks, Android, Windows phone, Windows 8, Firefox, Chrome, IE8, IE9, IE10, Safari
Techniques and methods
Agile testing, Scrum, Daily stand-ups, Retrospectives, Heuristic testing, Exploratory testing, Structured test techniques: Decision tables, Dataflow technique, Elementary comparison, Brainstorm sessions, sparring sessions, planning poker, user stories, story boards, burn down charts / Test coordinator
9-2013 – 03-2014
Sony Zaventem
New corporate website Sony.com
Create the user acceptance tests (UAT) in Quality Centre for the new Sony corporate website. Testing is focussed on desktop browsers as well as mobile devices. The test approach has to be flexible, because the specifications change on the fly. Therefor test ware needs to be changed without too much effort. The testers have to be able to test the application using their creativity and experience.
Trained testers and coached testers in heuristic testing of applications and web testing from a user perspective.
Team: 5 testers
Tools
HP QC 11.5, Testflight, iPad, Mac, iOS 7, OS X Mavericks, Android, Windows phone, Windows 8, Firefox, Chrome, IE8, IE9, IE10, Safari
Techniques and methods
Agile testing, Scrum, Daily stand-ups, Retrospectives, Heuristic testing, Exploratory testing, Structured test techniques: Decision tables, Dataflow technique, Elementary comparison, Brainstorm sessions, sparring sessions, planning poker, user stories, story boards, burndown charts / Test coordinator
03-2013 – 09-2013
Testhuis
Testing as a Service
Creation, marketing and promotion of Testing as a Service. An on demand, pay per use test service for small and medium sized companies.
The goal is to increase profit for the MSC and increase the quality of their software products by solving the most agonizing problems in development.Decreasing the time to market by increasing the quality to market.
Writing: Blogs, Whitepapers, Surveys for customer research.
Tools
LinkedIn, Twitter, Facebook, Blogs, Forums, SurveyMonkey.
Techniques and methods
Social media marketing, Blogging, Surveys, Market research, Acquisition, Networking, Conversations, Brainstorm sessions, Sparring sessions, Interviewing. / Teststrategist
01-2013 – today
Tjip
Project Havik
The Dutch government has decided a mortgage advice fee needs to be visible to the customer. Therefore a new mortgage package has to be implemented in the landscape of AbnAmro as a front-end for the paid mortgage advice.
The software needs to be tested in multiple environments. The interfaces have to be tested. And the software needs to be E2E tested. A load test has to be prepared. The releases have to be coordinated (release management). Experts have to be guided in testing.
Took over project management in absence of the project leader. Coordinated the developers. Had stand-up and one-on-one meetings. Adjusted planning, chaired defect meetings, directed work to the appropriate analysts, developers and testers.
Team: 2 testers, 3 users, 3 SME’s, 10 developers
Systems
Web applications, Havik, Orka
Techniques
DCT, Decision tables, Elementary comparison, Exploratory testing, Context driven testing, Dev-test sessions, Chain testing, E2E testing, User scenario’s,Real life testing, User acceptance testing
Methods
TMap, Iseb/ISTQB, PrinceII, Planning, Standup meetings, Agile, One-on-One meetings, Defect triage meetings, Daily conference calls for project check-ups, Daily defect report overviews.
Tools
Bugzilla, Quality Centre, Sharepoint, Macros, Office tooling. TFS (Vstudio), Remote desktop, Acrobat, MS Project. / Project manager testing/ Project manager/
Release manager
07-2012 – 01 2013
TomTom
RDM
RDM is the back office that allows TomTom devices to download updates and new software. Testing has to be performed on all new agile developments. There is no handover information available. The software functions in a chain of devices and platforms.
Systems
Web applications, TomTom devices
Techniques
Chain/E2E testing, Exploratory testing, Context driven testing, Dev-test sessions, Chain testing, User scenario’s, two-weekly sprints, story boares, Wiki’s, daily stand-ups, Retrospectives, planning poker, Demo to product owners, direct involvement product owner.
Methods
Agile/Scrum, TMap, ISTQB
Tools
R-Link, REST plugin, ODS, Wiki’s / Test coordinator / QA lead
05-2012-07-2012
BNP Paribas Fortis
Project Astre
Analysis and improvement of the testprocess. Hands on test process analysis of project Astre. A risk analysis is done on every client of the bank in order to mitigate the risks for the bank. To do this Norkom is implemented and has to be chain-tested within the systems of the bank.
A test improvement strategy was created for the implementation of quick wins and slow wins, including the hands on approach..
Systems
Web applications, Unix, Norkom
Techniques
Dataflow technique, Elementary comparison technique, Decision tables, Equivalence portioning, Boundary value analysis, Real life testing, Exploratory testing, Context driven testing, System testing/ interface testing, Functional acceptance testing, User acceptance testing, Performance testing, Regression testing, Chain testing, Use cases.
Methods
Tmap, ISTQB, Chain/E2E testing, Exploratory testing, Context driven testing, Risk requirements based testing
Tools
Quality Centre, Putty, WinSCP, Excel / Test analyst
07-2011 – 05-2012
Atrium Medisch Centrum
Project: ZIS/EPD, Audit ALERT Porto
The creation of the test plans, managing and assisting in the execution of the functional tests for a new HIS/EPD, of supplier ALERT.
Audit test process ALERT
Tasks
Test management, planning, creation and assisting in the functional test execution of ALERT® using the business requirements and additional documentation.
Performance testing the new production environment of ALERT®.
Interface testing/ E2E testing of HL7 messages and the translation of these messages.
Training and coaching of junior testers.
Lead 4 work groups, in total 25 persons.
Defect management, create defect process flows and follow up
Reporting
Audit of the test process within ALERT in Porto
Team: 25 users
Systems
ALERT®
Techniques
Dataflow technique, Elementary comparison technique, Decision tables, Equivalence portioning, Boundary value analysis, Real life testing, Exploratory testing, Context driven testing, System testing/ interface testing, Functional acceptance testing, User acceptance testing, Performance testing, Regression testing, Chain testing, Use cases.
Methods
TMap, ISTQB, Exploratory testing, Risk requirements based testing
Tools
Quicktest pro 9, BMC, 7Scan, Testlink, Mantis / Test manager
01-2010 – 06-2011
Vodafone
Proposal Test process analysis / audit | Proposal tooling web services
Test process analysis / audit
Written a proposal for a test process analysis / audit on internal and external testing of Vodafone. This was the request of Test management of Vodafone. The way the analysis would be done is monitoring a running test process, analyse the complete project and formulate the improvements. The test improvement strategy can be created based on the outcomes of the monitoring.
Test tooling analysis for web services
Testing of web services has to simplified, faster and more into depth. There has to be some sort of black box with shifters to control and test separate web services, without completing the complete infrastructure of web services. The proposal introduces the tool SOAPUI and is based on the documentation of a running project.
/ Test strategist
12-2010
Sabbatical
Decided that the crisis period is an ideal period to come to my sense, to train and to pick up personal matters.
Study
IOP, Itil, stocks, SAP, Quicktest 9
Business
Brainstorm new ideas, create business plans, feasibility studies, writing of a test guide, update and rebuild of websites and CV’s.
Nursing and coaching
Taking care of ill father, assisting pregnant wife, nursing children
Personal
Activities with the neighbourhood kids, reading, sports, cooking, maintain the house and garden. / 04-2009 – 12-2009
ING, Brussels
Project: Straight Loans Online, FIL (Finance Instalment Loans)
Test lead for the Straight Loans Online project. Testing business rules. Testing use cases.
Regression test creation for the FIL project.
Writing functional documentation for SLO.
Team: 4 testers
Straight Loans Online
SLO is a development of a web application for the professional market to do a drawdown for a straight loan and to check the current status of open loans. This is the first project that will use structured testing in the department.
My job is to create logical and physical test cases and to coordinate the test preparations and test executions. Logical test cases are created based on use cases using the test techniques ECT, DFT, DTT and boundary value analysis. Test cases run through a chain of systems (E2E). The physical test cases are entered in Quality Centre. After the test preparation the test execution will take place.
It is a time critical project, because project management is not aware about testing and what it implies for a project.
Systems
Web, Services, Isabel, Telelink, Quality Centre, batches, Testdirector/ Quality Centre
Techniques
TMap, ISTQB, System test, User acceptance test, DFT, ECT, DTT, Risk requirement based testing, Use cases, Regression testing, Agile testing, Use cases, E2E testing / Test coordinator
09-2008 – 03-2009
Zwitserleven, Amstelveen
Project: MyWorkPlace, ZLine, Risicometing
Test management for several test projects. Analysing risks, determining test strategies, capacity planning, determining planning, coaching of testers, coordination of the test traject. Creating iterative/ incremental test plans and test strategies, progress reporting, test reporting. Conserving test ware.
Team: 6 testers
MyWorkPlace
Two releases of the MWP project need to be taken over from the tester in charge, because of the holiday season. Coordination of the testers and the tests that had to be performed. To give a Go/No-go for MWP.
ZLine
For external offer requests a web service is developed that has to be tested using XML. The test coordination is my job.
Risicometing
For a yearly risk assessment the mid-office will be adapted. To make sure the separate systems will correctly interface, a test plan has to be written for a future test traject.
Systems
Web, Web services, Data warehouse, Thispas
Techniques
TMap, ISTQB, System test, FAT, UAT, DFT, ECT, DTT, Risk requirement based testing, Use cases / Test coordinator
05-2008 – 09-2008
Interpolis, Tilburg
Project: Datawarehouse Leven Particulier (DLP) for C&A and PVL
Creating structured acceptance tests for DLP. This has to be done for several projects and change controls.
Entering input data in Life/400, FLOWer and subsystems.