Curriculum Vitae: Vernon Mweetwa

CURRICULUM VITAE
Vernon Mweetwa
P.O. Box 320001, LUSAKA
Cell: 0978-980575
E-mail:
BIO DATA
DOB: 25.04.81
Marital status: Married with 2 Children
ACADEMIC RECORD
DatesQualificationInstitution
Jul 2014 –Jun 2016 MBA(General) University of Lusaka
Jul 2006 – Dec 2008BSc (Hons) ComputingUniversity of Greenwich (Copperbelt University)
Jul 2002 – Jun 2003IMIS Higher DiplomaCyber Academy
Jul2001 – Jun 2002IMIS DiplomaZAMIM
Jan2001 – Jun 2001IMIS CertificateZAMIM
Jan 1997 – Dec 1999GCSE Certificate Moeding College, Botswana
Jan 1995 – Dec 1996Grade 9 Certificate Ditsweletse Secondary School, Botswana
Jan 1987 – Dec 1994Grade 7 Certificate Letlhakane Primary School, Botswana
PERSONAL PROFILE
Highly organized, hard working, result oriented, career focused individual with excellent interpersonal communication and analytical skills.I am a team player and I believe in working together to accomplish goals and always eager to contribute.
SKILLS & COMPETENCIES
  • Operating Systems environment
-Windows 2000,XP,Vista,7
-Windows Server 2003
-Windows Server 2008
-Linux
  • Programming languages
-PHP
-Java
-C#
-Dbase4
  • Database Management System
-MS Access
-MS SQL 2000
-MS SQL 2005
-MS SQL 2008
-Oracle 10g
-IBM DB2
  • Modeling and Reporting
-UML Modeling (Object Oriented Analysis and Design)
-Visio
-Crystal Reports
  • IT Service Management
-Attended ITIL Foundation Training
PROFESSIONAL MEMBERSHIPS
  • Member of the Computer Society of Zambia (CSZ).
WORK EXPERIENCE
Sep 2016 – To date Country Services Manager
IBM Zambia/ Airtel ZambiaP.O. Box 32001, LUSAKA
  • Overseeing the daily operations performance of IBM Zambia. Includes daily calls to give operations status to head office (Nairobi - Kenya)
  • Interlocking with Airtel IT Cluster Head and Business unit Heads for new areas of service delivery and improvement
  • Management of the IBM Zambia IT service provision to Airtel Zambia
  • Vendor management for outsourced IT Services to ensure efficient service delivery within agreed Service Level Agreements (SLAs)
  • Staff Supervision and Management
  • Conduct regular sessions with all business stakeholders to understand needs and expectations.
  • Monitor implementation/delivery of agreed IT requirements to Airtel Zambia
  • Ensuring IT applications/projects are delivered on time and within budgets
Aug 2015 – Aug 2016 Telecom Business Operations Lead (Applications)
IBM Zambia/ Airtel ZambiaP.O. Box 32001, LUSAKA
I managed the following teams;
  • Prepaid Billing
  • Postpaid Billing
  • MIS Reporting
  • Applications Support - Customer Relationship management (CRM), Customer SIM Registration system (KYC), SIMSWAP application, Blackberry App/DB Support, Sales and Distribution Portal
  • Products and Promotions
Apr 2007 – Jul 2015 Applications Administrator
IBM Zambia/ AirtelZambiaP.O. Box 32001, LUSAKA
Joined as Applications Support and rose to the position of Applications Administrator
  • My Airtel My Offer (MAMO) Support as an IVR system built for the purpose of retaining clients and generating revenues from VAS products such as Double Magic Offer, CRBT, SMS Offers and Data Bundle Offers. Integration to parent systems implemented on MAMO IVR platform and clients calling into a short code to activate the various offers. I am the Technical support person that meets with the internal clients, and gets a complete requirements specification, work with the vendor to implement per user needs, test the product and communicate back to the customers to launch the offer to our subscribers
  • Support and Administration of Call Centre Telephony System called Customer Interaction Centre (CIC)
  • Support and Administration of Desk phone Telephony System operating on Voice Over IP (CIC VOIP)
  • Support and Administration of Customer management system (CMS) used for query escalation from agents (front office) to Back office for resolution
  • Support and Administration of Helpdesk ticketing system called Marval
  • Support and Administration of Asset management System called OMNIX
  • Support and Administration of Vehicle Tracking system called GEOTAB
  • Support and Administration of a procurement system called IPOS (Internet Purchase Order System)
  • Support and Administration of the retail system called ActiveRetail based in the Zain shops
  • Support and Administration of the Know your Customer (KYC) system
  • Backups for all supported systems
  • MS SQL Database maintenance for all supported systems
  • Applications Installations
  • Patch management for all supported systems
  • Security implementation on all supported systems based on audit recommendation
  • Call Centre call flow development
  • Drafting documentation for all supported systems
  • End user support
Applications and Security Compliance
  • Syslog Implementation
  • Network Monitoring
  • Applications Monitoring
  • Access Control Mechanisms (Logical/Physical)
  • Patch Management
  • Anti-virus, Web Marshal, Mail Marshal
  • Firewall Implementation (Software & Hardware based)
  • Password Vaults usage
Achievements
  • Employee of the month in 2011 – IT Department
  • Employee of the month in 2012 – IT Department
  • Employee of the year 2012 – IT Department
Oct 2004 – Mar 2007 Software Developer
Centre for Infectious Disease Research in Zambia (CIDRZ). P.O. Box 34681, LUSAKA
Joined as a Junior Java programmer and rose to the ranks of Senior Software Developer having also changed the programming language from Java to C#.
  • Development of a Patient Management System (PMS) using Java and MySQL
  • Development of a web based Patient Management and Reporting System (PMRS) using Java and MySQL
  • Installation of Patient Management system on District Health Management Team (DHMT) Clinic PCs where CIDRZ operates
  • Clinic PCs network management
  • MySQL database backups
  • MySQL database restoration procedures
  • MySQL database aggregation from all clinics DBs
  • Crystal Reports development
  • Management reports production
  • Application features presentation at Ministry of Health arranged meetings
  • Conversion of system from Java based to C# based as a joint venture with the US Embassy
Achievements
  • Part of the first development team that developed the Patient Management systemthat is set up in the District Health Management Clinics and Hospitals around the country. This application is used to record patient related data henceforth monitoring their health status.
Oct 2003 – Sept 2004 Data Entry Clerk
Zambia Emory HIV Research Project (ZHERP), LUSAKA
  • Data Entry of patient Data
  • Quality Control of Data
  • Report generation of work done
  • Management of LAN, Software installation and anti-virus updates
  • Modification of integrity constraints on Access applications used for entry purposes
July 2003 – Sept 2003 IMIS Lecturer
Cyber Academy, LUSAKA
  • Taught Diploma students the following modules
-Information Technology 1
-Information Technology 2
-Micro-computer and Networked Systems
REFEREES
Mr. Schmidt Chintu
Course Manager/Proprietor
Cyber Academy
LUSAKA
Cell: 0977799987
Email: / Mr. Gordon Mwanza
Manager –ICT Operations
CIDRZ
P.O. Box 34681
LUSAKA
Cell: 0966/0977 850 875
Email: / Mr. Sanjoy Ghosh
IT Director
Airtel Zambia
LUSAKA
Cell: 0978981570
Mr. Mwamba Mutale
SIT Manager
Airtel Zambia
LUSAKA
Cell: 0978980848

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