Curriculum Vitae for Jeff Roberts

Personal Information

Full Name:Jeffrey Richard Roberts

Address:7/20 Avalon Street

Christchurch, 1

E-Mail Address:

Website:

Telephone:(03) 3664-662 (Home)

or 021 217 1959 (Mobile)

Key Attributes

  • Experienced website developer skilled in the use of HTML, CSS and Java scripting as well as being familiar with PHP and My SQL. Also adept with Dreamweaver, Fireworks, Paintshop Pro, Photoshop and HTML Kit.
  • Skilled at the use of Search Engine Optimization (SEO) techniques.
  • Experienced in the use of all Microsoft Office products.
  • Knowledge of operating system software including WinNT, WinXP Pro, Win 2000 and Win 2003.
  • Experienced in all aspects of assembling and repairing computers along with the installation and supporting of installed software.
  • Excellent Database skills and Database design skills using SQL and Oracle
  • Outstanding Communication skills including Technical Writing, Business Correspondence and Telephone skills
  • Highly developed Customer Service and Hospitality skills that have been recognized on more than one occasion.

Educational Qualifications

Christchurch Polytechnic2003

Diploma in Information Technology & Communication

Christchurch Polytechnic2002

Diploma in Information Technology (Programming)

Christchurch Polytechnic2000

Certificate in Business Computing

Christchurch Polytechnic1995

Certificate in Marketing

Aranui High School1978-1981

University Entrance

Work History

Self-Employed Website Developer2003-

Private English Tutor (Part-time)2000-

Responsibilities

  • Developing Websites for clients
  • Maintaining and supporting websites for clients
  • Ensuring International students learn and develop good English skills

Achievements

  • The creation of some very successful websites
  • Two of my previous students have gone on to be at the top of their classes in Korea

Lyttelton Port Company Limited1998 - 2003

-Gatehouse Security Officer

Responsibilities

  • Screening of visitors to the port area
  • Maintaining and operating the Westinghouse NexSentry computer system and Database
  • Handle customer enquiries effectively

Achievements

  • Implemented new systems and procedures
  • Recognised for customer service

Parkroyal Christchurch1996-1998

-Providing Guest Relations Services

Responsibilities

  • Ensuring the safety of the hotel guests, staff and hotel property
  • Patrolling and inspecting all areas of the Hotel
  • Dealing effectively with Security issues
  • Supervising staff
  • Assisting with Guest’s general inquiries

Achievements

  • Recognised for outstanding customer service by an award
  • Member of the 1996 Hotel of the Year staff
  • Involved in the Security teams for Tina Turner, US Trade Delegation for APEC and Prime Ministers Bolger and Shipley

Statistics New Zealand1996

-Help-Line Operator

-Processing Clerk

Responsibilities

  • Answering calls to Statistics New Zealand 0800 Help-line
  • Providing information about the Census 96 in a polite and friendly manner Handle customer enquiries effectively
  • Interpreting and coding of statistical information
  • Data input

Achievements

  • Answered in excess of 150 calls per shift
  • Recognised for customer service
  • Recruited for the Data Entry team

TNT Express Worldwide1992-1994

-Freight Controller

Chancery Tavern1991-1996

-Security and Bar Work

New Zealand Post1985-1991

-Senior Mail Processing Clerk

Provident Life Assurance Company1981-1985

-Office Manager

Voluntary Work

Assisting members of the Korean community to integrate into the New Zealand lifestyle. I also teach English to children in the Korean community.

Hobbies and Interests

Movies

Reading

Soccer - Enthusiastic supporter of Canterbury soccer

– Manager of Canterbury Under 15’s 2004

Computers

Referees and references supplied on request