Personal Data
Name : AUGUSTE
Surname : Marie Charlene
Current Address : Baie du Cap - Mauritius
Nationality : Mauritian
Date of Birth : 08 May 1990
Marital Status : Single
Spoken Language :English, French and Creole (Fluent)
Health :Excellent
Mobile : +230 5 4952373
Email :
Skype : sharlene.aug
Objectives:
I would like to join an interactive organization that would offer me with a constructive workplace where communication and interaction with customers and people would be mostly valued. The end goal would be to find the right environment in which my skills and self-motivation would be optimized for to the benefit of a long and fruitful career and also where my skills in hospitality and customer service can add in the growth of the company.
Key Qualifications:
- Extremely pleasing personality with sound knowledge of aviation industry.
- Good communication skills and professional demeanor.
- Immense exposure to the fast-paced and high-profile work environment through past work experiences.
- Strong dressing and appearance sense.
- Good customer service skills with orientation of complete customer satisfaction.
- Proper conversation and coordination with other team members.
Employment History
March 2015 till now
Employer : D.E Travel
Position : Corporate Travel Consultant
- Dealing with customer queries and complaints.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Book hotel transfer, car rental, hotel reservations and excursions.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Selling holidays and insurance.
- Provide customer with brochures and publications containing travel information, such as local customs, point of interest, or foreign country restrictions.
- Provide advice about visas or passport.
- Meeting profit or sales targets – update GP report accordingly.
- Collect payment for transportation and accommodations from customer.
- Meet groups, school’s rector, companies’ director and individual to promote package.
- In charge of the Sales & Marketing of the Agency.
- In charge for the release f the agency Newsletter and the good keeping of the agency social media pages. (Facebook, Agency Website, Google +)
Employment History
March 2013 – January 2014
Employer : Heritage Le Telfair Golf & Spa Resort
Website :
Position : Management Trainee in the Human Resource Department
Main duties:
- Assist with the day to day operations of the Human Resource Department functions and duties.
- Provide clerical and administrative support to the HR department such as write up letters, emails and assist in data entry.
- Write up letters, emails and assist in data entry.
- Follow up all administrative tasks and report progress.
- Ensure proper filing of all confidential files and update employee records.
- Coordinate and monitor meetings and interviews.
- Responsible for photocopies, scanning and faxes.
- Assist the Team in place in all HR projects.
- Attend meetings when required and draws minutes of meetings.
- Participate in the organization of staff party, sports and social activities and assist the Human Resource Department in the Induction session for newly hired employees.
- Preparation of a booklet with regard to the historical background of the hotel, the Irish botanist Charles Telfair). This booklet will be distributed to all Team Members in order to improve their notion and broaden their knowledge on the subject and as such provide accurate information to the guests.
- Setting up the running of the Kids Party for all Team Members children.
- Preparation of the entire Daily Standard Training (90 DST) which forms part of the hotel On the Job Training Programme. These DST will be used on a daily basis during the morning/afternoon briefings by the Head of Department or Assistant. The DST’s will be on a 90 days On the Job Training syllabus explaining key areas essential for the hospitality industry.
Employment History
November 2010 – April 2012
Employer : Itineris Travel (HarelMallac Travel & Leisure)
Website : .com
Position : Travel Consultant
Responsibilities
- Specializes in coordinating and booking travel arrangements for individuals, groups and businesses.
- Arranging flights, insurance and accommodation
- issue tickets for travel, accommodation vouchers and all relevant documentation
- Use of a booking system to secure holidays
- Collecting and processing payments
- Advising clients on travel arrangements, e.g. visas and passports , luggage limits and insurance
- Sending out tickets to clients
- Keeping clients up to date with any changes
- Dealing with complaints or refunds.
Education
2012-2014: Diploma in Tourism Management at ÉcoleHôtelière Sir Gaëtan Duval in
Ebene, Mauritius, affiliate with Angers University, France.
2010-2011: National Certificate (NC4) in Travel & Tourism at ÉcoleHôtelière Sir Gaëtan
Duval in Ebene, Mauritius.
2007-2009: Higher School Certificate, Cambridge at Keats College in CheminGrenier,
Mauritius
2005-2007: School Certificate, Cambridge at Keats College in CheminGrenier, Mauritius
System
Microsoft Office Package -Word, Excel Processing and PowerPoint
Internet Application
Outlook Mail
Amadeus (Aviation GDS – Global Distribution System)
Galileo (Aviation GDS)
Extra-curricular activities involved in
2007 – 2009:Member of student council at the college (Vice - President)
2012-2014: Secretary of the study Trip Committee. (Ecole Hôtelière Sir Gaëtan Duval)
Skills
Good leadership skills,
Able to work under pressure
Work with self confidence
Results oriented
Is a confident person
Team player
Hobbies:
Music,
Raising Fund Activities,
Volunteering,
Reading,
References
Name: Mr.HarviAROKIASAMI
Position: Assistant Human Resources Manager
Company: Héritage Le Telfair Golf & Spa Resort
Telephone: +230 5 7868124
Email Address:
Name: Miss Hannah SOOBHAN
Position: Learning & Developing Executive
Company: Labourdonnais Hotel
Telephone: +230 5 7101987
Name: Mr.GulshanTEELUCK
Position: Coordinator Tourism Department
Company: Hotel School of Mauritius
Telephone: 4047200
Email Address:
Name: Mrs. Jennifer KWOONYUEN
Position: Agency Manager
Company: Itineris Travel(HarelMallac Travel)
Telephone: 207 3000
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