Crossroads Careguidance for Staff: Grievance Procedure

Crossroads CareGuidance for staff: grievance procedure

E.03c

Guidance for staff re
grievance policy and procedure

This document is provided as part of a suite of policy and guidance documents to (name of scheme) (now referred to as a ‘scheme’) as a Network Partner of Carers Trust

1.0 INTRODUCTION

1.1 For the purposes of this guidance, the term supervisor is intended to cover anyone with supervisory responsibility for employees and may therefore include team leaders, managers, trustees, etc.

1.2 The grievance procedure is set out below. The procedure is not contractual and may change from time to time.

Informal process (Stage 1)
At this stage the employees should raise the issue directly with his / her supervisor.
(If the grievance relates to the supervisor then it may be raised with either another supervisor or the supervisors manager.) / This can / should be done verbally. You need to clarify the grievance and explain how it has arisen along with what you feel would be a reasonable resolution.
Formal procedure / If the grievance is not resolved at this stage the formal procedure should be started.
Stage 2
The employeemust set out in writing the nature of the grievance and send it to his / her supervisor.
(If the grievance relates to the supervisor then it may be raised with either another supervisor or the supervisor’s manager.) / You must set out, in writing, the nature of the grievance and send it to your supervisor. If your grievance relates to your supervisor then you can send it to another supervisor, or to your supervisor’s supervisor.
You will be invited to attend a meeting to ‘hear’ your grievance. You may request that another person attend the meeting with you. This person must be a trade union representative or work colleague.
After the meeting, the person who heard your grievance will write to you to tell you what their response is. They will also tell you who you can appeal to if you are not satisfied with their response.
Stage 3
If the matter is not resolved you should appeal in writingwithin seven calendar days of the decision being communicated. Once again, you will be invited to attend a meeting to ‘hear’ your appeal and once again you can take a companion to the meeting with you. After the meeting, the person who heard your appeal will write to you to tell you what their response is. This is the end of the grievance procedure.

1.3 If you are using this grievance procedure, you may benefit from independent advice or support. If you are a member of a trade union, then your trade union representative will be able to advise you on this. Alternatively, you may find it helpful to contact one or more of the organisations detailed below:

The Advisory Conciliation and Arbitration Service (ACAS) operate a helpline covering employment issues:

0845 747 4747

0845 606 1600 for minicom users

Web address:

The Equality and Human Rights Commission gives information and guidance on discrimination and human rights issuesthrough the Equality Advisory and Support Services:

Equality Advisory and Support Services

Freepost Equality Advisory Support Services

FPN4431

Phone:0808 800 0082

Textphone: 0808 800 0084

You can contact your local Citizens Advice Bureau – visit the national CAB web site to find details of your local office:

Telephone counselling service

The telephone counselling service available to employees is a British Association for Counselling and Psychotherapy (BACP) Accredited Service. Each telephone counsellor is trained to Diploma of Counselling (or equivalent) as a minimum qualification. All counsellors have at least two years post qualifying, clinically supervised, counselling experience.

Each telephone counselling session can last for up to 50 minutes and the caller can continue to work with their counsellor on an ongoing basis; scheduling convenient appointments for each session.

Research has shown that telephone counselling can be at least as effective as that delivered face to face. In addition, this proven method offers callers the combination of convenience and, where desired, anonymity.

Counsellors can work with a wide range of issues, including (but not limited to):

Relationship difficulties Emotional problems

Bereavement Work related issues

Stress Family difficulties

Anxiety Debt

All telephone counsellors are subject to formal monthly clinical supervision as well as having 24 hour access to a clinical supervisor for times of particular need. All supervision is provided by a team of clinical supervisors.

The telephone number for this helpline is 01455 251500. When the call is answered, the caller needs to specify that they wish to be put through to the telephone counselling service. The reference number to quote in order to access the service is 71422.

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Policy/Grievance/2015/02/APe03cLast updated February 2015