ChabotCollegeFall 2010
Course Outline for Medical Assisting 71B
Administrative Skills II
Catalog Description:
71B - Administrative Skills II2 units
Administrative Medical Assisting skills which include medical coding, health insurance, billing, collections, practice finances, confidentiality and development of life skills. Prerequisite: Medical Assisting 71A (completed with a grade of C or higher). 1 hour lecture, 3 hours laboratory.
[Typical contact hours: lecture 17.5, laboratory 52.5]
Prerequisite y Skills:
1.Recognize and respond to verbal and nonverbal communications
2.Utilize computer software to maintain office systems
3.Demonstrate telephone techniques
4.Schedule and manage appointments
5.Register a new patient
6.Perform an inventory of supplies and equipment
7.Prepare a purchase order
8.Respond to and initiate written communication
9.Establish and maintain the medical record
10.Document accurately
Expected Outcomes for Students:
Upon completion of the course the student should be able to:
1.prepare a bank deposit
2.perform accounts receivable procedures, including:
a.Post entries on a day sheet
b.Perform billing procedures
c.Perform collection procedures
d.Post adjustments
e.Process a credit balance
f.Process refunds
g.Post non-sufficient fund (NSF) checks
h.Post collection agency payments
3.utilize computerized office billing systems
4.demonstrate sensitivity and professionalism in handling accounts receivable activities with clients
5.apply both managed care policies and procedures
6.apply third party guidelines
7.complete insurance claim form
8.demonstrate assertive communication with managed care and/or insurance providers
9.demonstrate sensitivity in communicating with both providers and patients
10.communicate in language the patient can understand regarding managed care and insurance plans
ChabotCollege
Course Outline forMedical Assisting 71B, page 2
Fall 2010
11.perform procedural coding
12.perform diagnostic coding
13.work with physician to achieve the maximum reimbursement
14.respond to issues of confidentiality
15.prepare a resume
16.complete a job application
17.prepare for job interview
Course Content
1.Health information management
2.Privacy in the physician’s office/clinic
3.Basics of diagnostic coding
4.Basics of procedural coding
5.Basics of health insurance
6.The health insurance claim form
7.Professional fees, billing and collections
8.Banking services and procedures
9.Management of practice finances
10.Career development and life skills
Methods of Presentation
1.Typical Assignments
a.Research paper on famous person in medicine
b.Role playing for telephone skills
c.Workbook assignments
- Methods of Evaluating Student Progress
a.Quizzes
b.Laboratory assignments
c.Midterm and final examinations, both written and performance.
d.Skills competencies
Medical assisting is competency based; to receive credit for the class the student must complete the following skills competencies
- Perform ICD-9 coding
- Perform CPT-4 coding
- Perform evaluation and management coding
- Complete an insurance claim form
- Post entries on a day sheet
- Post adjustments
- Process a credit balance
- Process a refund
- Write checks in payment of bills
- Prepare a bank deposit
- Reconcile a bank statement
- Organize a job search
- Prepare a resume and write a cover letter
ChabotCollege
Course Outline forMedical Assisting 71B, page 3
Fall 2010
Textbook(s)(typical):
Kinn’s The Medical Assistant, 10th edition, Saunders, 2007
Special Student Materials:
Laboratory dress code as stated in the Medical Assisting Student Handbook
Accreditation
The ChabotCollege medical Assisting Certificate Program is accredited by the Commission on Accreditation of Allied Health Education Programs ( upon therecommendation of the Medical Assisting Education Review Board
(MAERB).
Revised 01/19/2010