Course Introduction and Application Information

COURSE INTRODUCTION AND APPLICATION INFORMATION

Course Name

/ Code / Semester / Lesson
(hour/week) / 3 / IUE Credit / ECTS
Credit
Application
(hour/week) / 0
Total Quality Management / BA 538 / Laboratory
(hour/week) / 0 / 3 / 7.5
Pre-requisites / : / None
Course Language / : / English
Course Type(Compulsory-Elective) / : / Elective
Course Level / : / Graduate
Course Coordinator / : / Assoc. Prof. Dr. Yiğit Kazançoğlu
Course Lecturers / : / Assoc. Prof. Dr. Yiğit
Tel:0232-4888346
Course Assistants / : / Res.Asst.Muhittin
Course Objective / : / This course aims at developing an understanding of Quality Control Systems,Total Quality Management(TQM)techniques and Statistical Process Control tools; and the foundation for interpreting the control-charts.
Course Learning Outcomes / : / Upon successful completion of this course, students will:

be able to understandthe dimensions and elements of quality and quality improvement.
be able to discuss the strategic role of quality and quality improvement issues and problems.
be able to understand the quality concept and quality control methods and techniques and statistical quality control
be able to learn the new approaches in quality field such as Total Quality Management and its philosophy.
be able to implement the methodology of the quality management through the steps of TQM.

Course Content
(Short definition) / : / Competition and quality concepts, principles and implementation of TQM, tools and techniques of TQM, statistics, probability, control charts, reliability are the subjects of the course.

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week / Subjects / Related Preparation
1 / Introduction to Quality / Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 1
2 /

Total Quality Management — Principles and Practices

/ Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 2
3 /

Total Quality Management – Tools and TechniquesManagement and Planning Tools

/ Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 312
4 /

Fundamentals of Statistics

/ Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 4
5 /

Control charts for Variables

/ Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 5
6 /

Control charts for Variables

/ Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 5
7 / Additional SPC Techniques for Variables
& Time Weighted Control charts (EWMA, Cusum, Moving Average) / Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 6Statistical Quality Control, A Modern Introduction, Douglas C. Montgomery, Sixth Edition, Wiley. Chapter 9 (Handout)
8 / Midterm
9 / Control Charts for Attributes / Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 8
10 / Lot-by-Lot Acceptance Sampling by Attributes / Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 9
11 / Lot-by-Lot Acceptance Sampling by Attributes / Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 9
12 / Acceptance Sampling Systems / Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 10
13 / Acceptance Sampling Systems / Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 10
14 /

Reliability

/ Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 11

SOURCES

Course Notes / : / Text Book: Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009
Power points of the text book are used.
Other Sources / : / Total Quality Management. Besterfield, D.H., Besterfield-Michna, C., Besterfield, G.H., and Besterfield-Sacre, M. 3rd Edition, Prentice-Hall, New Jersey, 2003.
Statistical Quality Control, A Modern Introduction, Douglas C. Montgomery, Sixth Edition, Wiley.
Principles of Operations Management. Jay Heizer and Barry Render, 6th Edition, Prentice Hall, New Jersey, 2006.
Statistical Quality Design and Control. Richard E. DeVor, Tsong-how Chang and John W. Sutherland, 2nd Edition, Prentice Hall, New Jersey, 2007.
Presentation / -
Exams / Students are asked to show the application of the mathematical techniques learned in the class.

EVALUATION SYSTEM

SEMESTER REQUIREMENTS / NUMBER / PERCENTAGE OF GRADE
Attendance
Lab
Application
Field Work
Special Course Internship
Homework Assignments / 3 / 15
Case Study
Presentations
Project / 1 / 15
Seminar
Mid-Terms / 1 / 30
Final / 1 / 40
TOTAL / 100
PERCENTAGE OF SEMESTER WORK / 60
PERCENTAGE OF FINAL WORK / 40
TOTAL / 100

COURSE CATEGORY

Course Category
(Only one category will be chosen)
/ Core Courses
Major area courses / X
Supportive Courses
Media and management skills courses
Transferable skill courses

THE RELATIONSHIP BETWEEN COURSE LEARNING OUTCOMES AND PROGRAM COMPETENCIES

No / Program competencies/outcomes / *Level of Contribution
1 / 2 / 3 / 4 / 5
1 / Broadening and deepening the knowledge about business administration at the master's level based on the undergraduate level qualifications, / X
2 / Comprehending the interaction across various disciplines related to the field of business administration, and evaluating the knowledge and skills gained on an interdisciplinary dimension, / X
3 / Using theoretical and practical information and skills gained at the expertise level in the field business administration, / X
4 / Analyzing problems requiring expertise in the field business administration by using scientific research methods, / X
5 / Evaluating a problem in the business administration field independently, developing a way for solution, solving the problem and evaluating the results, / X
6 / Developing and championing new strategic approaches to solve unforeseen complex issues in the business administration field through integrative and creative elaboration, / X
7 / Evaluating the knowledge related to the field of business administration through critical perspective, stimulating constant learning and management of independent studies at advanced levels, / X
8 / Communicating systematically the recent developments and one's s individual studies in the field of business administration to the groups within and outside the field via written, oral and visual presentations, / X
9 / Analyzing the social relations and the norms through critical perspective, developing effective relations, training leaders who are capable of sustaining these social relations, applying teamwork and managing risk and change in the field of business administration. / X
10 / Developing strategies, policies and implementation plans to address the issues in the fields of business administration and management, and evaluating the consequences according to the processes of quality, / X
11 / Digesting the necessity to apply the values of business ethics, teaching and controlling to act according to social, scientific and ethical values under any circumstances such as data collection, evaluation, announcing and practicing in the field of Business Administration, / X
12 / Being able to use a foreign language for both chasing the scientific publication and developing proper communication with colleagues from other countries, in written and verbal ways, / X
13 / Being able to use computer programs needed in the field business administration as well as information and communication technologies in advanced levels ("European Computer Driving Licence", Advanced Level"). / X

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

WORKLOAD TABLE

Activities / Number / Duration (hours) / Total Workload
Course hours / 16 / 3 / 48
Lab
Application
Special Course Internship
Field Work
Study hours out of class / 15 / 2 / 30
Case Study
Presentations/ Seminar
Project / 1 / 27 / 27
Homework Assignments / 3 / 15 / 45
Mid-Terms / 1 / 35 / 35
Final / 1 / 40 / 40
Total workload / 225