SAMH Role Profile

Job Title / Health,Social Care and Workplace Manager
Scale / 40 - 45
Location / Glasgow - travel required
Job Family / National Programmes
Department/Service/Area / See Me
Reports to / Assistant Director - Programmes
Direct Reports / Policy and Practice Officer
Workplace Officer
Role Summary / This role will lead and manage the delivery of the health, social care and workplace team focussed on delivering improved policy and practice in health and social care around mental health stigma and discrimination (See Me in Health and Social Care) and improved practice in a wide range of employment environments (See Me in Work).
Essential Duties and Responsibilities / 1.  Collaboratively work with the Assistant Director – Programmes to deliver, develop and manage a team plan designed to support improvements in health, social care and employment.
2.  Manage and develop the health social care and workplace officers in the delivery of their respective workplans and objectives.
3.  Provide guidance and support in establishing and maintaining high quality standards of delivery, monitoring and reporting.
4.  Lead the team to work flexibly across the See Me programme with a variety of key external partners including people with lived experience of mental health stigma and discrimination.
5.  Responsible for building and maintaining effective professional working relationships with key partners in health and social care and a range of employers and other partners.
6.  Liaise with the Assistant Director – Programmes to develop new support and improvement resources for external partners.
7.  Support in a consultancy capacity major employers and partners in health and social care.
8.  Develop and maintain own knowledge of current health and social care policy, practice and change to proactively develop and establish current and new opportunities.
9.  Responsible for production and presentation of briefings and reports for senior internal and external colleagues in a timely manner.
10.  Lead on and create relevant programme learning seminars and deliver presentations to external audiences.
11.  Undertake full remit of line management responsibility for the Health, Social Care and Workplace team including training and development, performance monitoring and implementation of HR policies and procedures.
12. Manage team budget and support Assistant Director – Delivery to monitor and control expenditure
Key Working Internal Relationships & Contacts / The job holder will develop and maintain excellent working relationships across the programme. In particular they will actively support the work of their direct reports and Assistant Director – Programmes. From time to time they will also work with the Director to support key influencing activity in health and social care.
They will also work collaboratively with members of the Delivery team to support effective administration, event planning, communications, monitoring, reporting and evaluation.
The job holder will also develop good working relationships with key partners in health and social care and a variety of employers.
Working Environment/ Special Circumstances / The hours required to fulfil the post are contingent with operational needs. Out of hours working will be required and flexibility will be expected to support effective delivery and opportunity development for the programme. Travel will be required.
Essential OR Desirable
Experience & Qualifications / Experience
Experience of working in policy or practice development in health and social care.
Experience of working to support improvements in diversity and equality in external organisations.
Experience of working with improvement and / or benchmarking processes (e.g. Public Service Improvement Framework).
Experience of producing briefings for colleagues and external partners.
Experience of managing a small team focussed on methodical work.
Experience of designing and leading practice focussed seminars and
events.
Experience of manging development of basic digital tools and resources.
Qualifications
Degree in relevant subject.
Post-graduate diploma in relevant subject. / E
D
E
E
E
E
E
E
D
Knowledge & Skills / Knowledge
Knowledge of current health and social care policy or practice.
Understanding of employment law in relation to equality and diversity.
Understanding of improvement and benchmarking processes.
Knowledge of mental health stigma and discrimination.
Knowledge of human rights based approaches..
Functional/Work-based Skills
Ability to secure effective delivery of team plan including during busy periods.
Ability to help direct reports understand relevance of work in wider strategy and plans.
Ability to motivate and support a small team.
Demonstrable ability to work with a wide variety of people
Skilled in use of information technology to support team delivery and external partners. / E
E
E
D
D
E
E
E
E
E

Core Competencies and Commitment

At SAMH, our values underpin everything we do. We believe that everyone has the right to be treated with dignity, respect and equality. We believe that everyone is entitled to hope and choice and to achieve personal fulfilment.

These are the competencies that SAMH looks for and expects from staff who support the people who use SAMH social care services. These competencies enable SAMH to deliver its core purpose of mental health and wellbeing for all.

Effective Communication / Communicates ideas and information confidently and effectively, both verbally and
in writing. Uses appropriate language and a style of communication that is relevant to
the situation and people being addressed.
Communicates all needs, instructions and decisions clearly and concisely, checking for
understanding. Persuades and influences others using logic and reason.
Job Knowledge / Demonstrates a detailed understanding of working practices, procedures and policies
relevant to current role and the roles of their staff.
Understands the inter-relationships between the roles of the various areas of the
organisation and how organisational structures and systems work. Demonstrates a continued willingness to learn and keep own knowledge up to date, ensuring staff do likewise.
Leadership / Leads by example and is a role model to others. Provides clear direction and makes
sure that staff know what is expected of them.
Spends time coaching and developing others. Makes time for and pays attention to
individual concerns. Encourages, motivates and stimulates others to perform at their
best.
Management Ability / Thinks ahead and prepares for the future. Concentrates on issues that support the broad
organisational strategies. Understands and considers the interests and aims of the
organisation. Plans thoroughly to ensure resources are used effectively and efficiently to
achieve organisational goals.
Manages individual and team performance by setting targets, monitoring progress and
regularly assessing performance by giving feedback.
Partnership Working / Recognises the importance of partnership working and consultation. Establishes, maintains
and oversees effective relationships with partner agencies to maximise the potential
of a joint problem solving approach.
Supports the interests and commitments of the organisation in the development of
joint strategies.
Personal Awareness / Recognises how feelings and emotions affect performance in themselves or others.
Handles difficult or sensitive situations with empathy and diplomacy.
Understands the needs, talents, capabilities and interests of their staff and encourages them to develop.
Personal Effectiveness / Takes personal responsibility for self and others in achieving results to required standards.
Shows motivation, commitment and determination to succeed, is highly ethical and maintains
a high degree of integrity.
Effectively plans, organises and manages own workload and that of the team to achieve
organisational goals.
Shows reliability and resilience, even in difficult circumstances. Implements change and
improvements and encourages others to accept them.
Problem Solving / Evaluates information and solves problems, showing concern for quality and Best Value.
Identifies risks and considers all options in making effective decisions.
Generates and encourages original ideas. Develops working solutions for implementation. Recognises and implements practical ideas seen elsewhere.
Service Delivery / Ensures the focus is on the individual needs and concerns of the customer and responds
accordingly with a high quality service. Maintains contact and updates as appropriate and
ensures others do likewise.
Is able to see things from the customer’s point of view and encourages others to do the
same. Is not afraid to challenge and deal with unrealistic expectations. Builds good
relationships within the organisation or community.
Team Working / Develops and encourages strong working relationships inside and outside the team to
achieve common goals. Facilitates the breaking down of barriers between groups and
involves others in discussions and decisions.
Provides support where necessary, helping to build an effective and united team.

Employees are required to read and understand the role profile for their position and are required to comply with SAMH’s policies, all laws, rules, regulations and standards of conduct relating to their position and report any suspected violations of conduct to my line manager. All employees should adhere to the SAMH values in all interactions with service users, customers and colleagues.

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Template version: January 2015