Assessment Task 4 – Encourage trust and confidencePage 1
Contribute to effective workplace relationships surveyName of person to whom this survey relates:
Organisation:
Your name:
Your phone no:
Your email address:
Your relationship with the person: / e.g., staff member, colleague, customer, supplier, supervisor, mentor, etc
Approximately how long have you known / worked with the candidate?
How closely do you work with the candidate?
The person who has given you this survey is currently completing an assessment for the unit BSBFLM303C Contribute to effective workplace relationships. This unit forms part of the Certificate III in Frontline Management qualification.
The survey is designed to gather feedback regarding a variety of behaviours displayed by the person, and will be used a source of evidence to judge their competence in this unit. It will also be used by the person to help improve their ability to win the trust and confidence of others and work effectively with others. Your assistance in providing this information is greatly appreciated.
You are asked to rate the person in each of the behaviours in the attached questionnaire. Please use N/A if you cannot / do not wish to provide a rating (e.g., you have not seen this person display this behaviour at all, you are unsure of the meaning of the behaviour statement).
Feel free to provide additional comments / explanation in the space provided if you wish.
We would appreciate if you could please return the completed report to the candidate to submit with their assignment.
If you have any questions or concerns about completing the survey, you are invited to speak with the person who gave it to you, or to contact Training Services Australia on 08 9422 6444 or .
Please note that a Training Services Australia assessor may contact you to discuss your responses.
Training Services AustraliaBSBFLM303C - Contribute to effective workplace relationships
Version 1.0.0, October 2009
Assessment Task 4 – Encourage trust and confidencePage 1
Behaviour Statement / RatingContributes to effective workplace relationships with others, including managers, staff, clients and suppliers / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
My overall level of trust and confidence in this person is… / High / 5 / 4 / 3 / 2 / 1 / Low / N/A
Treats people with integrity, respect and empathy / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
Acts ethically and maintains the organisation’s standards / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
Gains trust and confidence of others through competent performance / Excellent / 5 / 4 / 3 / 2 / 1 / Poor / N/A
Ability to relate effectively to a range of different people / groups / Excellent / 5 / 4 / 3 / 2 / 1 / Poor / N/A
Considers the audience when communicating ideas and information and uses communication methods appropriately / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
Consults effectively with others and lets people know the outcomes of consultations / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
Seeks input and advice from others where appropriate / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
Identifies difficulties / problems in the workplace and takes appropriate action to address them / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
Effectiveness in supporting colleagues to resolve difficulties and improve work performance / High / 5 / 4 / 3 / 2 / 1 / Low / N/A
Deals with conflict constructively within the organisation’s processes / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
Contributes to the elimination of bias and discrimination in the workplace / Always / 5 / 4 / 3 / 2 / 1 / Never / N/A
General comments on the candidate’s ability to contribute to effective workplace relationship and encourage the trust and confidence of others
Training Services AustraliaBSBFLM303C - Contribute to effective workplace relationships
Version 1.0.0, October 2009