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1.  What peripheral device is used to receive television signals?

  1. Cable Modem
  2. HDMI Monitor
  3. Tuner Card
  4. USB Flash Drive

2.  Which core input device is used for rapid numerical data entry?

  1. Keyboard
  2. Mouse
  3. Touch screen
  4. Numeric keypad

3.  Which of the following is NOT a standard keyboard configuration?

  1. 84 key
  2. 96 key
  3. 101 key
  4. 104 key

4.  What input device has such features as buttons and a scroll wheel?

  1. Mouse
  2. Keyboard
  3. Touch screen
  4. Joystick

5.  Which peripheral device is NOT used to input graphical images into a PC?

  1. Web camera
  2. Digital camera
  3. Printer
  4. Scanner

6.  A major update to an operating system that includes a collection of fixes and enhancements is called a (an):

  1. Patch
  2. Plug-in
  3. Upgrade
  4. Service Pack

7.  Which of the following best describes an “update” to software?

  1. Add or Delete certain elements of software already on a system.
  2. Replace software that is already on a system with a newer version.
  3. Replace selected drivers associated with software on a system.
  4. Add security features to software already on a system.

8.  Which of the following best describes an “upgrade” to software?

  1. Add or delete certain elements of software already on a system.
  2. Replace software that is already on a system with a newer version.
  3. Add security features to software already on a system.
  4. Replace selected drivers associated with software on a system

9.  Which of the following is a risk associated with upgrading an operating system?

I.  Requirements for training users on the new OS

II.  Data may not be formatted correctly for the new OS

III.  Application programs may not work properly with the new OS.

IV.  Hardware drivers may not work with the new OS.

  1. I and II
  2. I and III
  3. III and IV
  4. II and IV

10.  What should always be performed prior to upgrading an operating system?

  1. Back-up all user data
  2. Contact the hardware manufacturer for permission to upgrade the OS.
  3. Create images of the user desktop and menu trees
  4. Un-install all user applications.

11.  Which of the following should be checked before upgrading a software application to the latest version?

  1. The system BIOS supports the upgraded application.
  2. The system meets the minimum requirements for the upgrade.
  3. Obtain the users permission prior to performing the upgrade.
  4. Allow sufficient time to document the user settings before the upgrade.

12.  Which of the following components are the simplest to upgrade on a desktop computer?

  1. Motherboard
  2. Hard disk drive
  3. RAM Memory
  4. CPU

a.  i and ii

b.  i and iii

c.  iii and iv

d.  ii and iii

13.  Which of the following components is most likely to be upgradable on a laptop computer?

  1. Display
  2. Optical drive
  3. Internal webcam
  4. RAM memory

14.  The technology used to talk to another person over a TCP/IP network is called:

  1. Voice over IP
  2. Voice over data
  3. Voice Activity Detection
  4. Real Time Transport Protocol

15.  Which of the following would require the greatest network bandwidth?

  1. Voice over IP
  2. Streaming Video
  3. Streaming Audio
  4. Web Browsing

16.  Which of the following is a risk associated with automatic updates?

I. Must be set on each individual PC, which adds administrative overhead.

II. Hardware incompatibility

III. May occur at an inconvenient time.

IV. Loss of personal productivity.

  1. I and II
  2. II and III
  3. III and IV
  4. I and IV

17.  Which of the following is NOT a recommended practice to avoid physical damage to computer equipment?

  1. Minimize ESD damage to circuitry.
  2. Use surge protectors or UPS devices.
  3. Maintain a bootable external storage device
  4. Periodic cleaning of fans and CPU cooling devices

18.  What is the recommended way of avoiding ESD damage to a computer when performing repairs or hardware upgrades?

  1. Always keep the power cord connected to the PC
  2. Remove socks and shoes
  3. Touch light switch before entering the room to ground yourself.
  4. Wear a grounded wrist strap.

19.  Which type of printer has a fuser element?

  1. Laser printer
  2. Dot-matrix printer
  3. Ink jet printer
  4. Line printer

20.  Which type of printer is considered to have the lowest total cost of ownership?

  1. Dye sublimation printer
  2. Black and white laser printer
  3. Ink jet printer
  4. Color laser printer

21.  Which of the following connectors would be used with a printer?

I. Firewire

II. USB

III. Parallel

IV. HDMI

  1. I and II
  2. II and III
  3. III and IV
  4. I and IV

22.  Which of the following connectors would be used with an external monitor?

I. Firewire

II. VGA

III. USB

IV. HDMI

  1. I and II
  2. II and III
  3. III and IV
  4. II and IV

23.  Which of the following connectors would be used with a digital camera?

  1. VGA
  2. HDMI
  3. SERIAL
  4. FIREWIRE

24.  Which of the following connectors would be used for a mouse?

  1. PS/2
  2. HDMI
  3. FIREWIRE
  4. DVI

25.  The acronym PCMCIA stands for?

  1. Personal Computer Motherboard Compatibility Industry Association
  2. Personal Computer Memory Card Industry Association
  3. People Can’t Memorize Computer Industry Acronyms
  4. None of the above

26.  Cardbus and PCMCIA interfaces are most commonly found on which type of device?

  1. Desktop computers
  2. Servers
  3. Laptop computers
  4. Printers

27.  Which LAN protocol uses the CSMA/CD technique for media connection?

  1. Token ring
  2. Wi-fi
  3. SONET
  4. Ethernet

28.  What inernetworking device do most wired LAN devices connect to?

  1. Ethernet Switch
  2. WAP
  3. Access Concentrator
  4. Router

29.  What internetworking device allows communications between LANs?

  1. Ethernet switch
  2. Router
  3. Ethernet HUB
  4. Access point

30.  Which type of connector is shown?

  1. USB
  2. HDMI
  3. ETHERNET
  4. SERIAL

31.  Which type of connector is shown?

  1. USB 3.0
  2. SERIAL
  3. PARALLEL
  4. HDMI

32.  Which type of connector is shown?

  1. Universal Serial Bus
  2. High Definition Media Interface
  3. Ethernet Interface
  4. Data Service Unit

33.  Which type of connector is shown?

  1. Firewire
  2. VGA
  3. Serial
  4. HDMI

34.  What would typically be connected to the port shown (#2)?

  1. External monitor
  2. External hard drive
  3. External speakers
  4. External RAM

35.  Which type of connector is shown?

  1. Firewire
  2. HDMI
  3. Serial
  4. Parallel

36.  Which type of connector is shown?

  1. Firewire
  2. HDMI
  3. VGA
  4. Serial

37.  Which type of connector is shown?

  1. Parallel
  2. Serial
  3. VGA
  4. USB