Company Standards

CLSP

Company Standards

Health & Safety

All staff must have completed in-house pool plant and pool testing training prior to conducting pool tests or any plant room duties
There must be 1 staff at each site that hold a current pool plant operator qualification
All staff to have 3D Leisure H&S training before commencing their first shift.
All staff to have appropriate COSHH training for any chemicals which they will be asked to use
Procedures in the risk assessment, emergency action plan and normal operating procedures to be followed at all times.
Gym equipment to be maintained to the recommended manufacturers guidelines
Cleaning products to be stored in a locked cleaning cupboard.
Chlorine and acid to be stored in separate sealed containers.
Plant room door to be locked at all times
No alcohol rule before using any facilities.
All COSHH standards to be adhered to.
Correct company disclaimer notice must be displayed
ISRM guidelines for sauna, steam room and spa’s to be displayed & followed

No chewing gum.
All mobile phones must be turned off at all times when on shift
No eating behind the reception desk
No sitting behind the reception desk
All staff must be in complete uniform at all times. Uniform must be clean, well presented and include name badge
When taking breaks staff should wear a top to cover uniform and name badge – breaks where possible should be taken in non-public areas
Staff must wear predominantly white trainers and socks at all times when on shift
Hair should be tidy, if long, must be tied back
All staff should have good personal hygiene
Staff may only use the facilities during off peak hours, when the club isn’t busy and solely at the manager’s discretion
Staff may not use the club telephone for personal calls
Staff must not use the internet or email unless connected with work
All staff must be clean shaven
All tattoos must be covered up at all times
If earrings must be worn, these are to be stud only. Chains to be worn under clothing, rings are to be wedding and engagement only. No facial or tongue jewellery to be worn.
All staff must arrive 15 minutes prior to their shift starting.
All staff must complete a full handover before leaving after their shift.
All staff must follow all company procedures.
The club telephone must be answered within 5 rings, with the correct answer used.

No intimate personal/physical interaction between staff and staff, staff and members or staff and guests whilst on duty.

Every person using the gym must fill in a PARQ form
Any person answering positive to any question on the PARQ must be referred to their GP before commencing exercise
All members, residents and guests must have a full induction into the fitness facilities.
Any machines that are out of order must have a laminated fault reported sign, apologizing, stating when you hope to have it back in working order again

General Standards

All signage needs to be in a frame or on a notice board
No notices on windows, mirrors or doors
All notice boards to have a header
The following company initiatives must be displayed within the club:
Meet The Team
Member Of The Month
Members In Action
Hall Of Fame
All signage on notice board needs to be laminated and held up by 4 staples or 4 drawing pins in 4 corners
Frames in an area should be consistent IE reception all same black frames Gym all silver frames etc
Comment cards must be displayed for all guest/members to complete
Club manager to respond personally to all comments
Reception desk to be uncluttered
All leaflets must be in professional racks/holders
All members must have a membership card and present it on each visit
There must be a picture & contact details associated with every member on the membership system
All hotel residents and members guests/trials must sign in at reception
All clubs that do not have membership software must sign in and out on each visit