NORBERT D. MARINO
College: New England College, Box 1512, 98 Bridge St., Henniker, NH 03242 Home: 49 So. Village Rd., Loudon, NH 03307
cell: (603) 982-6678
EDUCATION:
New England College, Henniker, NH
Bachelor of Arts in Business Administration, May 2010
• Dean’s List (3.66 on a 4.0 scale).
HUMAN RESOURCES BACKGROUND:
• College coursework included Human Resources Management, Organizational Behavior, and Interviewing.
• As intern, observed most aspects of a human resources office such as payroll, compensation and benefits, recruiting and disciplinary action; also developed understanding of relationship between unions and management.
• Assisted HR managers with filing, payroll, and documentation of performance appraisals.
• Helped resolve personnel difficulties involving cashiers, the use of the registers or associates’ tills.
• Became active in employer functions, e.g. adopt-a-highway, customer counts, and planning social gatherings for associates.
CUSTOMER SERVICE BACKGROUND:
• Managed multiple tasks such as: video rentals; utility payment processing; refunds; Western Union; check cashing; lottery, and; dispersing information to assist customers.
• Consistently demonstrated willingness to help out store departments in need of additional labor.
• Able to respond to high volume of customer inquiries; can distinguish between soluble and insoluble problems and respond appropriately.
• Honored as Associate of the Month, June 2000.
• Have consistently demonstrated a “team player attitude” while assisting cashiers and customers.
MANAGEMENT BACKGROUND
• Continuously advanced in part-time supermarket job, entrusted with increasingly responsible positions, while building positive working relationships with co-workers.
• Have gained an understanding of the field of business through courses such as: Strategies, Managerial/Financial Accounting, Quantitative Analysis, and International Marketing.
• Developed understanding of rationale behind human behavior by observing and participating in classes such as Social Psychology and Human Rights and Politics.
• Entrusted with maintaining an accurate cash office: handled cash/check deposits, balanced cash tills, and entered data in a computer.
WORK EXPERIENCE:
• Bookkeeper/Service Center Associate/Cashier, Hannaford/Shop ‘n Save, North Conway & Concord, NH. 2006 – present
• Intern, Human Resources Office, NH Department of Corrections, Concord, NH. Summer 2009
• Sales Associate, Blockbuster Video, Concord, NH. Summers 2007 – 2008
ADDITIONAL SKILLS AND BACKGROUND:
• Proficient in Microsoft Word, Excel, and Power Point through daily assignments as well as being instructed in courses.
• Worked 30 hours a week while taking full course load in college to maintain independence and pay for expenses.