Recruitment: Support Office
Job Description – Business Analyst /
Role: / Business Analyst
Description: / Understand the Business information requirements, collate information, investigate, analyse and compile, in a format relevant to internal and external Customer needs and ensure IT Security Policy maintenance and compliance
Immediate Supervisor: / Senior Business Analyst
One Up Manager:
Subordinates: / Group Financial Accountant
Cost Centre: / Finance: Business Intelligence
Grading System: / Paterson
Grading Level: / C2
Salary From:
Requirement: /
  • Code 8 – Valid Drivers License
  • Deadline driven, stressful
  • Analytical skills, Culture of excellence, Pro-active methodology
  • NQF 5 but recommended NQF 6
  • Previous experience (minimum 3 years)
  • Valid ID or passport with applicable work permit

Key Performance Area / Description
Understand and using company IT systems /
  • Use of Company IT systems
  • Proclarity and BW

Ad-hoc business information /
  • Accurate
  • Timeous
  • Complete
  • Distribution

Management Reports e.g. daily / weekly / monthly stats) /
  • Accurate
  • Timeous
  • Complete
  • Distribution

Customer service /
  • Regular contact with your customer
  • Follow-up on customer complaints
  • Demonstrate courtesy and effectiveness when dealing with customers

Competencies / Description
Practical Problem Solving /
  • Implement appropriate control mechanisms to ensure effective completion of allocated responsibilities timely and correctly.
  • Must be able to analyze problems, identify the cause of the problem and be able to take the necessary steps to rectify the problem and to put measures in place to ensure that the problem does not reoccur

Planning /
  • Establish clear priorities to ensure optimum use of time and resources;
  • Establish details steps, activities, and timetables for achieving required results;
  • Allocate the necessary resources within the framework of the established priorities and timetables;
  • Establish financial frameworks & budgets to ensure planned actions are effectively implemented within organisational & financial constraints.

Concern For Excellence /
  • Strive to continuously improve performance through the achievement of goals and objectives
  • Take personal accountability for own performance and the performance of others and share responsibility for each others success
  • Understand the importance of delivering on time
  • Remove boundaries to improve work performance of self and others

Development orientation /
  • Take responsibility for own development;
  • Show interest in learning and developing new work-related skills;
  • Show interest and curiosity in new approaches, tools & methods in own job;
  • React to coaching and feedback in an open and accepting manner, rather than defensively.

Pressure Handling /
  • Remain calm and focused at all times regardless of others’ reactions
  • Apply basic principles of business intelligence. (Planning, Delegation, Training)
  • Recognise potential problems and take prompt action.

Teamwork /
  • Create a climate of peak performance where employees at all levels contribute to their maximum potential.
  • Create the conditions in which employees feel motivated and committed to take on greater responsibilities.
  • Interactive courteously and respect with fellow employees and management.

Customer orientation /
  • May on occasion have contact with external customers;
  • Deal with customers coming his/her way in a friendly and helpful way;
  • Display patience and good listening skills when dealing with the client
  • Demonstrate courtesy and effectiveness when dealing with customers;
Ensure that customer is promptly put in contact with appropriate person who can assist him/her.
Change orientation /
  • Accept & react positively to changing circumstances, new work standards etc;
  • Adjust to changes in work place procedures and standards in place;
  • Deal effectively with the impact of change on self;
Make suggestions for procedures to assist in adapting to change.
Communication /
  • Clearly convey and receive information and ideas through a variety of channels in the working environment in a way that engages people and helps them to understand and retain the communicated information.
  • Get buy in from employees, peers and seniors by means of effective two way communication.
  • Make use of communication approaches that are effective and appropriate.

As an Employee of the Company, it would be expected of you to perform all such duties and exercise all such powers in relation to the business of the Company as may from time to time be requested or assigned to you by the Company.

It would be expected of you to comply with all policies and procedures of the Company and to abide by all rules and regulations concerning its Employees.

I agree that this job description conveys an accurate description of this job.

Manager Name
Manager Signature
Date
Employee Name
Employee Signature
Date
Filename: JHR 00193 Bus Analyst / Revision: i.1.1
Effective Date: July 2014 / Process Owner: Chantelle Hattingh
Previous Version: February 2013, i.1.0 change PO / Page 1 of 3
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