Clubhouse Manager, Dining Room Manager, Banquets
Shane C. Ahrens
220 Woodgreen Dr.
Aberdeen, NC Mobile: (704) 608-0401
Clubhouse manager, Dining Room Manager, Banquets,
Cabana and Turn Manager
Private Country Club, Food and Beverage Corporations and Resorts
Eight years Mid Level Management successes preceded by several years of increasingly responsible food and beverage operations experience at developer controlled private country clubs and a hotel golf resort. I have significantly strengthened clubs in terms of member satisfaction, quality of service, and team building of staff. Developed and led highly professional, loyal teams of over 55 that have had a thorough understanding of discriminating club members’ expectations and how to deliver on those expectations in service. I have knowledge and experience in budgeting and inventory. Upholding old traditions for members and being creative in new events. I am very detail oriented, very creative and energetic. Excel at providing leadership, organization and guidance for employees.
Management Strengths
ü Inventory
ü Staff Training, Development & Promotion
ü Budgeting
ü Purchasing & Inventory Management
ü Creative Solutions and Leadership
ü Strong personal and professional organizational skills
ü Self starter and always looking for areas of improvement
ü Natural team leader
ü Goal- oriented
ü Knowledgeable with PC operating systems, software and Point of Sale systems Jonas, Club
Systems, Systech and Visual One
Professional Experience
Clubhouse manager
Mid Pines Inn and Golf Club – Southern Pines, NC January 2011 to October 14, 2013
Built in 1921, our stately Georgian-style Inn is renowned for true Southern hospitality and distinction. The Inn wears her age with aplomb. It's as though you expect to see Sam Snead holding forth at the bar, or Julius Boros showing his putting stroke to an admirer in the lobby. Many of our 103, beautifully appointed rooms feature original antiques, with all of the comforts of home. In addition to the charming main hotel, we offer villas with kitchenettes overlooking the 10th fairway. History lives here, to be sure, but this is the 21st Century. We offer all the comforts a modern golfer, business traveler and families require; including an outdoor pool, game room with pool table, foosball and ping pong, four lighted tennis courts, a well-stocked lounge and fine dining. Plus, open access to the fitness center, with the latest state of the art equipment. 4.6 million in total annual revenue; 1.2 million in F&B revenue· Specialize in overseeing the food and beverage operation; working with the Executive Chef and Assistant Clubhouse Manager on improving daily operations within the resort. Manage the day-to-day food and beverage operations: policy and procedure development, member services, events, inventory control for all linen on property, staffing the F&B Department, training, overseeing all dining facilities. Communicate and assist in the development of all servers, server assistants, hostess, bartenders, and food runners. Manage positive relationships with all members and guests. Improve customer satisfaction by consulting all members on any personal inquiries. Coordinate with management team to better improve the food and beverage facilities. Prioritize goals to produce exceptional customer service in high stress situations. Serves as a Club representative and undertakes and achieves special projects assigned by the General Manager.
· In addition to Food and Beverage I also oversee the lodging aspect of the resort which includes the front desk, housekeeping, guest services, hotel maintenance and laundry. Do all ordering for most of these departments which expands from bed linens, guest amenities, guest supplies and all laundry and cleaning chemicals. I oversee the housekeeper’s daily tasks and assignments to ensure that the quality and standards that our guests expect are met and that all rooms are clean and inspected prior to guest check ins. Work closely with the Hotel Maintenance department to maintain all aspects of the resort.
Carolinas Chapter Club Managers Association of America “Wine Society Liaison” 2010-2011, 2011-2012, 2012-2013 Actively pursuing the CCM designation.
Dining room manager / wine and beverage manager
The Point Lake and Golf Club - Mooresville, NC 2005 to January 2011
Private, upscale, developer-owned golf and country club on the shores of Lake Norman with 1,140+ members; an 18-hole Greg Norman Signature golf course, limited marina, 14 acre 13 building “Village” comprised of golf pro shop, 6 tennis courts, tennis pro shop, fitness center, swimming complex with 3 pools, 2 main dining outlets, 2 seasonal outlets, 2 large ball rooms, 6 smaller banquet rooms and offsite catering. Old fashioned “General Store” and open air bakery/café, facilities total: 88,000 sq. ft. (the second largest in the Charlotte Region);
Just over $8 million in total annual revenue; $2.8 million in F&B revenue
I continued to effectively increase my experience in management and the Food and Beverage Department while I continued to effectively manage cost of goods and expenses. Consistently maintain or increase the quality of products and services while achieving/beating budget requirements each year ―
ü Oversaw Club’s wine program and Vintner’s Wine Club
ü Established ideas for popular member events. Examples include Halloween Bash, Music Night at the Tavern, Member Holiday Christmas Party, Inaugural White Party and Pancakes with Santa.
ü Recruited, hired, promoted top-performing employees.
ü I improved sales by developing new drink menus and ideas for up-selling.
ü Experience in managing all aspects of a multi-dining and events facility.
Prior Experience
Server/Head Bartender at The Peninsula Club– Cornelius, NC 2000-2005
Server Assistant at Lago Mar Country Club – Plantation, FL 1999
Education
BMI 1
March 2011
BMI 2
October 2013
Central Piedmont Community College
Class of 2001 Charlotte, NC