CLIENT SIDE SHARED SERVICES PLAN
2009 - 2012
Version 3.0 –Resources Policy & Scrutiny Committee – 15 January 2009
CONTENTS
Section / Item / Page1 / Key Purpose of the Service
1.1 / Introduction, Background and Context / 1
1.2 / Key Service Responsibilities / 2
1.3 / Contribution to the Councils’ Strategic Objectives / 2
2 / Inputs
2.1 / People / 3
2.2 / Workforce Planning / 3
2.3 / Partnerships & Contracts / 4
2.4 / Assets and Technology / 4
2.5 / Current Budgets / 5
2.6 / Revenue Growth, Service Reductions and Cashable Efficiency Gains / 9
2.7 / Capital Investment / 10
3 / Outputs and Outcomes
3.1 / Customer Insight and Consultation / 11
3.2 / Performance Indicators / 12
3.3 / Benchmarking information / 13
3.4 / Projects / 15
3.5 / Equalities / 16
3.6 / Risk Management / 17
Version Control / 18
SECTION 1:KEY PURPOSE OF THE SERVICE
1.1 / Introduction, Background and ContextThe Council formerly produced service plans for Personnel & Training, ICT, Exchequer Services and the Accountancy Practice. In the future, these services are to be provided jointly with Watford Borough Council as part of the Shared Services Programme. The ThreeRivers and Watford Shared Services Joint Committee approves the service plans for the shared services.
This serviceplan includes a single charge for each service from shared services and details costs that were formerly included in the service plans for Exchequer Services, Accountancy, ICT and Personnel & Training which are not included in the shared services plans.
These costs include:
- Activities defined as ‘reserved to the councils’ in the Joint Agreement, e.g. corporate training, IT systems out-side the scope of shared services
- Cost to be retained as client side costs, e.g. leased car costs, capital financing costs, and (in the short term) central, departmental and technical support and recharge income.
- Cost centres resulting from financial accounting requirements, e.g. recognised gains and losses.
- Those of the statutory finance officer
- Through regular discussion at departmental management team (DMT) and Section Heads meetings.
- Performance monitoring by the Council’s Management Board on a quarterly basis.
- By Committee reports twice a year (at the end of quarters two and four)
1.2 / Key Service Responsibilities
The ThreeRivers / Watford Shared Services Delegation and Joint Committee Agreement was signed in August 2008. It has been entered into under sections 101, 102, 112 and 113 of the Local Government Act 1972, and sections 19 and 20 of the Local Government Act 2000 and regulations made under these acts, together with the general power within section 2 of the Local Government Act 2000 and the supporting provisions within section 111 of the Local Government Act 1972 in order to provide ICT, HR, Finance and Revenues & Benefits services to the two councils.
The Joint Agreement allows for the Joint Committee to approve its service plans and to review actual performance against them. The two councils, however, have the ability to scrutinise the activities of the joint committee through “call-in” arrangements.
This service plan shows a single charge for each service from shared services and concentrates on activities that were formerly included in the service plans for Exchequer Services, Accountancy, ICT and Personnel & Training which are not the responsibility of the shared services, defined as reserved to the councils in the Joint Agreement, and therefore ‘client’ functions.
1.3 / Contribution to the Councils’ Strategic Objectives
Safer Communities
Sustainable Communities
Towards Excellence / 3.2.1 We will ensure our services provide value for money
The shared services aim to achieve savings
3.3.4 We will continue to improve the Council’s performance
The shared services aim to improve services
3.4.1We will ensure employees are properly trained, developed and motivated
The shared services will provide resilience
SECTION 2:INPUTS
2.1 / PeopleThe Director of Corporate Resources and Governance is the only person included in this Client Side service plan.
Existing number of staff / Existing number of staff2008/09 / 2008/09 / 2008/09 / 2011/12
Head count / FTE / Head count / FTE / Head count / FTE / Head count / FTE
1 / 1.00 / 1 / 1.00 / 1 / 1.00 / 1 / 1.00
2.2 / Workforce Planning
The Director of Corporate Resources and Governance (DCRG) is the Council’s statutory finance officer. Additionally he is responsible for shared services, democratic services, the legal practice, performance and scrutiny, and the customer services centre.
Workload – Trends & Changes / Staffing Implications – Impact on Service & Individuals / Options & Preferred Solutions / Outcome – Financial Implications, Resilience Implications & Implications for Improving the Service
DCRG will be responsible for two of the four shared services – Finance and Revenues & Benefits / A Watford Corporate Director will take responsibility for HR and ICT / This is the preferred solution the alternative is to appoint one Director of Shared Services / The outcome should be that the shared services are properly managed and accountabilities are well defined.
Watford Borough Council has an additional post responsible for monitoring shared services. / Three Rivers are not proposing to have an additional post but absorb this work within its normal performance management framework. / This Is the preferred option but should be reviewed in twelve months time. / The performance of the shared services should be properly monitored.
2.3 / Partnerships & Contracts
Partner / Partnership / Expected Outcomes
Three Rivers & Watford Shared Services Joint Committee / The provision of joint HR, ICT, Finance, Revenues and Benefits services that provide resilience, improve performance and achieve savings
2.4 / Assets & Technology
The Director of Corporate Resources has an office on the first floor of the west wing to Three Rivers House. He has access to the Council’s IT network.
2.5 / Current Budgets
Shared Services
Finance
1241 / Accountancy Practice / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 394,696 / 335,990 / 432,690 / 0 / 0 / 0
3000 / Transport / 10,986 / 10,930 / 11,830 / 8,070 / 8,070 / 8,070
4000 / Supplies & Services / 31,831 / 6,980 / 9,730 / 0 / 0 / 0
5000 / Agency & Contracted Services / 0 / 0 / 0 / 691,110 / 684,540 / 701,990
7000 / Central Dept & Tech Support / 133,846 / 144,980 / 267,380 / 255,950 / 251,980 / 251,980
9000 / Income-External / (12) / 0 / 0 / 0 / 0 / 0
9RCH / Income-Recharges / (571,347) / (494,380) / (732,210) / (731,160) / (737,660) / (737,660)
(0) / 4,500 / (10,580) / 224,060 / 206,920 / 224,370
1255 / Creditors / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
4000 / Supplies & Services / 4,260 / 4,000 / 4,000 / 0 / 0
7000 / Central Dept & Tech Support / 131,805 / 131,470 / 131,470 / 131,890 / 133,310 / 133,310
9RCH / Income-Recharges / (136,065) / (135,470) / (135,470) / (135,890) / (137,310) / (137,310)
0 / 0 / 0 / (4,000) / (4,000) / (4,000)
1259 / Cash Collection & Mortgages / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
4000 / Supplies & Services / 28,185 / 28,750 / 24,050 / 0
7000 / Central Dept & Tech Support / 167,698 / 166,200 / 166,200 / 163,460 / 163,620 / 163,620
9000 / Income-External / 0 / 0 / 0 / 0 / 0 / 0
9RCH / Income-Recharges / (195,883) / (194,950) / (194,950) / (192,810) / (193,570) / (193,570)
0 / 0 / (4,700) / (29,350) / (29,950) / (29,950)
1262 / Insurances / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 62,182 / 32,800 / 40,970 / 28,510 / 36,680 / 36,680
2000 / Premises / 256,034 / 140,510 / 140,510 / 160,960 / 152,790 / 152,790
3000 / Transport / 94,729 / 53,170 / 75,040 / 78,670 / 78,670 / 78,670
4000 / Supplies & Services / 152,720 / 77,300 / 77,300 / 81,010 / 81,010 / 81,010
7000 / Central Dept & Tech Support / 50,188 / 49,130 / 49,130 / 48,370 / 48,370 / 48,370
9000 / Income-External / (14,538) / (17,600) / (17,600) / (19,330) / (19,330) / (19,330)
9RCH / Income-Recharges / (601,315) / (335,310) / (335,310) / (354,170) / (354,170) / (354,170)
(1) / 0 / 30,040 / 24,020 / 24,020 / 24,020
1263 / Treasury Services / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
1000 / Employees / 132,013 / 112,240 / 0 / 0 / 0 / 0
3000 / Transport / 2,789 / 2,740 / 0 / 0 / 0 / 0
4000 / Supplies & Services / 0 / 450 / 0 / 0 / 0 / 0
7000 / Central Dept & Tech Support / 112,402 / 122,400 / 0 / 0 / (10) / (10)
9RCH / Income-Recharges / (247,204) / (237,830) / 0 / 0 / 0 / 0
1 / 0 / 0 / 0 / (10) / (10)
1264 / VAT / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 0 / 250 / 250 / 0 / 0 / 0
4000 / Supplies & Services / (1,675) / 4,830 / 4,830 / 0 / 0 / 20
7000 / Central Dept & Tech Support / 45,079 / 43,750 / 43,750 / 43,280 / 43,460 / 43,460
9RCH / Income-Recharges / (43,404) / (48,830) / (48,830) / (48,360) / (48,560) / (48,560)
(0) / 0 / 0 / (5,080) / (5,100) / (5,080)
1249 / Internal Audit / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
4000 / Supplies & Services / 0 / 0 / 0 / 0 / 0 / 0
5000 / Agency & Contracted Services / 73,500 / 68,670 / 68,670 / 0 / 0 / 0
7000 / Central Dept & Tech Support / 19,237 / 22,210 / 22,210 / 22,880 / 23,220 / 23,220
9RCH / Income-Recharges / (92,737) / (90,880) / (90,880) / (91,480) / (91,820) / (91,820)
0 / 0 / 0 / (68,600) / (68,600) / (68,600)
1258 / Benefit Fraud / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 129,130 / 135,190 / 132,950 / 0 / 0 / 0
3000 / Transport / 6,845 / 6,880 / 6,880 / 2,690 / 2,690 / 2,690
4000 / Supplies & Services / 19,087 / 17,380 / 17,380 / 0 / 0 / 0
7000 / Central Dept & Tech Support / 59,448 / 66,160 / 66,160 / 64,570 / 64,100 / 64,100
9000 / Income-External / (3,380) / (5,600) / (14,350) / (5,600) / (5,600) / (5,600)
211,131 / 220,010 / 209,020 / 61,660 / 61,190 / 61,190
Information and Communication Technology (ICT)
1248 / Information Technology / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
1000 / Employees / 237,320 / 203,220 / 160,790 / 0 / 0 / 0
3000 / Transport / 4,815 / 3,040 / 3,040 / 2,690 / 2,690 / 2,690
4000 / Supplies & Services / 532,891 / 573,100 / 707,310 / 461,280 / 461,280 / 461,280
5000 / Agency & Contracted Services / 442,890 / 458,830 / 458,830 / 735,110 / 578,600 / 591,760
7000 / Central Dept & Tech Support / 87,499 / 100,790 / 100,790 / 101,560 / 102,450 / 102,440
8000 / Capital Financing Charges / 505,437 / 492,250 / 492,250 / 314,270 / 244,740 / 244,740
9000 / Income-External / (1,832) / (277,960) / (277,960) / (287,180) / (287,180) / (287,180)
9CAP / Income-Capital Charges / (81,083) / 0 / 0 / 0 / 0 / 0
9RCH / Income-Recharges / (1,727,937) / (1,541,860) / (1,541,860) / (1,388,760) / (1,325,100) / (1,325,090)
(1) / 11,410 / 103,190 / (61,030) / (222,520) / (209,360)
Human Resources
1271 / Personnel-Recruitment & Training / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
1000 / Employees / 251,147 / 182,160 / 199,780 / 25,140 / 19,720 / 19,720
3000 / Transport / 1,861 / 1,690 / 1,690 / 0 / 30 / 30
4000 / Supplies & Services / 5,003 / 11,550 / 11,550 / 7,000 / 7,000 / 7,000
5000 / Agency & Contracted Services / 0 / 0 / 0 / 235,870 / 241,650 / 247,870
7000 / Central Dept & Tech Support / 113,468 / 128,370 / 128,370 / 128,250 / 129,000 / 129,000
9000 / Income-External / (5,564) / (5,200) / (5,200) / (5,200) / 0 / (5,200)
9RCH / Income-Recharges / (365,915) / (317,270) / (317,270) / (320,930) / (324,880) / (324,880)
(0) / 1,300 / 18,920 / 75,330 / 72,520 / 78,740
1254 / Payroll / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
3000 / Transport / 3,871 / 4,500 / 4,500 / 0 / 0 / 0
4000 / Supplies & Services / (20) / 0 / 0 / 0 / 0 / 0
5000 / Agency & Contracted Services / 54,337 / 53,700 / 56,500 / 0 / 0 / 0
7000 / Central Dept & Tech Support / 30,509 / 29,980 / 29,980 / 30,150 / 30,500 / 30,500
9000 / Income-External / 0 / (27,210) / 0 / 0 / 0 / 0
9RCH / Income-Recharges / (88,697) / (60,970) / (60,970) / (60,460) / (60,810) / (60,810)
(0) / 0 / 30,010 / (30,310) / (30,310) / (30,310)
Revenues and Benefits
1251 / Exchequer Services / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
1000 / Employees / 101,369 / 121,600 / 72,910 / 0 / 0 / 0
3000 / Transport / 500 / 290 / 290 / 0 / 0 / 0
4000 / Supplies & Services / 1,566 / 1,700 / 1,700 / 0 / 0 / 0
7000 / Central Dept & Tech Support / 43,422 / 46,980 / 46,980 / 47,210 / 47,660 / 47,660
9000 / Income-External / (15,443) / (25,960) / 0 / 0 / 0 / 0
9RCH / Income-Recharges / (131,414) / (144,610) / (144,610) / (147,680) / (151,080) / (151,080)
(1) / 0 / (22,730) / (100,470) / (103,420) / (103,420)
1252 / Council Tax Collection / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 174,601 / 180,740 / 175,620 / 0 / 0 / 0
3000 / Transport / 7,324 / 7,630 / 7,630 / 2,690 / 2,690 / 2,740
4000 / Supplies & Services / 18,526 / 81,340 / 81,340 / 64,360 / 64,360 / 64,360
5000 / Agency & Contracted Services / 0 / 0 / 0 / 559,430 / 549,050 / 544,970
7000 / Central Dept & Tech Support / 792,065 / 862,580 / 862,580 / 846,120 / 847,240 / 847,240
9000 / Income-External / (190,271) / (180,000) / (180,000) / (180,000) / (180,000) / (180,000)
9RCH / Income-Recharges / (38,080) / (47,610) / (47,610) / (47,150) / (47,430) / (47,430)
764,166 / 904,680 / 899,560 / 1,245,450 / 1,235,910 / 1,231,880
1256 / NNDR / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 33,074 / 34,340 / 32,590 / 0 / 0 / 0
4000 / Supplies & Services / 1,628 / 2,260 / 4,100 / 0 / 0 / 0
6000 / Transfer Payments / 61,030 / 72,630 / 59,130 / 78,790 / 78,720 / 78,720
7000 / Central Dept & Tech Support / 97,554 / 116,710 / 116,710 / 115,020 / 115,330 / 115,330
9000 / Income-External / (75,335) / (4,500) / (8,450) / (4,500) / (4,500) / (4,500)
9TRN / Income-Transfers / (97,675) / (99,180) / (97,430) / (99,180) / (99,180) / (99,180)
20,277 / 122,260 / 106,650 / 90,130 / 90,370 / 90,370
1253 / Benefits & Allowances / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 409,038 / 462,910 / 433,500 / 8,500 / 10,200 / 10,200
2000 / Premises / 0 / 0 / 0 / 0 / 0 / 0
3000 / Transport / 4,670 / 4,700 / 4,700 / 0 / 0 / 0
4000 / Supplies & Services / 157,278 / 31,300 / 68,500 / 0 / 0 / 0
5000 / Agency & Contracted Services / 0 / 0 / 0 / 603,020 / 488,730 / 484,600
6000 / Transfer Payments / 19,165,950 / 19,972,700 / 19,731,700 / 20,954,400 / 20,954,400 / 20,954,400
7000 / Central Dept & Tech Support / 331,200 / 381,260 / 381,260 / 372,620 / 371,260 / 371,260
9000 / Income-External / (19,834,931) / (20,573,560) / (20,344,560) / (21,557,860) / (21,557,860) / (21,557,860)
9RCH / Income-Recharges / (2,200) / 0 / 0 / 0 / 0 / 0
231,005 / 279,310 / 275,100 / 380,680 / 266,730 / 262,600
1266 / Debt Recovery / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
1000 / Employees / 138,903 / 150,610 / 141,320 / 0 / 0 / 0
3000 / Transport / 593 / 1,290 / 1,290 / 0 / 0 / 0
4000 / Supplies & Services / 52,069 / 49,250 / 49,250 / 0 / 0 / 0
7000 / Central Dept & Tech Support / 96,167 / 112,610 / 112,610 / 111,690 / 112,380 / 112,380
9000 / Income-External / (5,850) / (6,000) / (6,000) / (6,000) / (6,000) / (6,000)
9RCH / Income-Recharges / (281,882) / (307,760) / (307,760) / (311,980) / (317,120) / (317,120)
(1) / 0 / (9,290) / (206,290) / (210,740) / (210,740)
Shared Services – Revenue Implementation Costs
1233 / Shared Services / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
1000 / Employees / 50,399 / 0 / 0 / 0 / 0 / 0
4000 / Supplies & Services / (504) / 688,000 / 213,000 / 501,000 / 218,000 / 13,000
49,895 / 688,000 / 213,000 / 501,000 / 218,000 / 13,000
Other Client Side Service Costs
1223 / Director of Corporate Resources & Governance / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
Mandatory / £ / £ / £ / £ / £ / £
1000 / Employees / 107,948 / 116,110 / 110,160 / 113,170 / 116,550 / 119,590
3000 / Transport / 3,670 / 3,700 / 3,700 / 3,700 / 3,700 / 3,700
4000 / Supplies & Services / 405 / 1,140 / 1,140 / 1,140 / 1,140 / 1,140
7000 / Central Dept & Tech Support / 26,310 / 31,380 / 31,380 / 31,730 / 32,060 / 32,060
9RCH / Income-Recharges / (138,333) / (152,330) / (152,330) / (156,130) / (159,420) / (159,420)
(1) / 0 / (5,950) / (6,390) / (5,970) / (2,930)
1206 / Fuel Voucher Scheme / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
4000 / Supplies & Services / 4,422 / 1,500 / 3,500 / 3,500 / 3,500 / 3,500
7000 / Central Dept & Tech Support / 5,775 / 5,370 / 5,370 / 5,410 / 5,470 / 5,470
10,197 / 6,870 / 8,870 / 8,910 / 8,970 / 8,970
1219 / Miscellaneous Income & Expenditure / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
4000 / Supplies & Services / 44,622 / 0 / 0 / 0 / 0 / 0
7000 / Central Dept & Tech Support / 0 / 0 / 0 / 0 / 40 / 40
9RCH / Income-Recharges / (33) / (60) / (60) / (250) / 0 / 0
44,589 / (60) / (60) / (250) / 40 / 40
1220 / Non Distributed Costs / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
None / £ / £ / £ / £ / £ / £
1000 / Employees / 170,000 / 0 / 312,450 / 332,760 / 344,040 / 354,770
170,000 / 0 / 312,450 / 332,760 / 344,040 / 354,770
3031 / Other Expenditure (Income)
- Vacancy Provision / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
9TRN / Employees / 0 / (120,000) / 0 / (120,000) / (120,000) / (120,000)
0 / (120,000) / 0 / (120,000) / (120,000) / (120,000)
9858 / Treasury Management Expenses / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
Discretionary / £ / £ / £ / £ / £ / £
4000 / Supplies & Services / 8,303 / 8,600 / 8,600 / 8,800 / 8,800 / 8,800
7000 / Central Dept & Tech Support / 70,337 / 68,820 / 68,820 / 69,190 / 70,040 / 70,040
9RCH / Income-Recharges / (78,640) / (77,420) / (77,420) / (77,990) / (78,840) / (78,840)
(0) / 0 / 0 / 0 / 0 / 0
Income & Expenditure Account – Other Operating Expenditure
3042 / Parish Precepts / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
4000 / Supplies & Services / 1,074,683 / 1,319,481 / 1,319,481 / 1,378,860 / 1,440,910 / 1,505,750
1,074,683 / 1,319,481 / 1,319,481 / 1,378,860 / 1,440,910 / 1,505,750
3043 / Contrib to Pooled Receipts (Contingency) / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
4000 / Supplies & Services / 1,861,438 / 0 / 0 / 0 / 0 / 0
1,861,438 / 0 / 0 / 0 / 0 / 0
3033 / Interest Earned / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
9TRN / Income-Transfers / (1,662,914) / (2,110,000) / (2,144,000) / (1,954,400) / (1,907,500) / (1,907,500)
(1,662,914) / (2,110,000) / (2,144,000) / (1,954,400) / (1,907,500) / (1,907,500)
3030 / Pension Adjustments
-Expected Return on Pension Assets / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
4000 / Supplies & Services / 3,592,000 / 3,278,000 / 3,810,000 / 3,810,000 / 3,810,000 / 3,810,000
9TRN / Income-Transfers / (4,178,000) / (3,654,000) / (3,522,000) / (3,522,000) / (3,522,000) / (3,522,000)
(586,000) / (376,000) / 288,000 / 288,000 / 288,000 / 288,000
Income & Expenditure Account - Income
3044 / Income to Finance the Budget-Income from Collection Fund, Revenue Support Grant and Redistributed NNDR / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
9000 / Income-External / (795,890) / (689,424) / (689,424) / (692,871) / (696,335) / (699,815)
9TRN / Income-Transfers / (11,870,339) / (12,155,397) / (12,155,397) / (12,426,288) / (12,705,364) / (12,730,374)
(12,666,229) / (12,844,821) / (12,844,821) / (13,119,159) / (13,401,699) / (13,430,189)
Statement of Total Recognised Gains and Losses
3034 / Surplus Deficit-Housing Revenue Account / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
9TRN / Income-Transfers / 925,968 / (3,703,423) / 0 / (4,129,811) / 0 / 0
925,968 / (3,703,423) / 0 / (4,129,811) / 0 / 0
3035 / Contributions to Earmarked Reserves / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
4000 / Supplies & Services / 6,175,828 / 4,993,150 / 4,767,080 / 4,975,220 / 5,024,390 / 5,071,250
6,175,828 / 4,993,150 / 4,767,080 / 4,975,220 / 5,024,390 / 5,071,250
3037 / Contributions from Earmarked Reserves / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
9TRN / Income-Transfers / (5,411,733) / (4,918,140) / (5,172,120) / (5,174,470) / (5,219,040) / (5,262,240)
(5,411,733) / (4,918,140) / (5,172,120) / (5,174,470) / (5,219,040) / (5,262,240)
3039 / General Revenue Account Appropriations / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
8000 / Capital Financing Charges / 878,266 / 1,552,100 / 1,552,100 / 1,318,120 / 1,235,250 / 1,235,250
9TRN / Income-Transfers / (5,180,392) / (2,725,830) / (2,725,830) / (2,524,400) / (2,473,260) / (2,473,260)
(4,302,126) / (1,173,730) / (1,173,730) / (1,206,280) / (1,238,010) / (1,238,010)
3041 / Contributions to Future Schemes / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
9TRN / Income-Transfers / (514,704) / 0 / 0 / 0 / 0 / 0
(514,704) / 0 / 0 / 0 / 0 / 0
3050 / Asset Management Revenue Account / 2007/08 Actual / 2008/09 Original / 2008/09 Revised / 2009/10
Draft / 2010/11 Forecast / 2011/12 Forecast
£ / £ / £ / £ / £ / £
4000 / Supplies & Services / 514,130 / 0 / 0 / 0 / 0 / 0
8000 / Capital Financing Charges / 0 / 5,035,850 / 5,035,850 / 5,035,850 / 5,035,850 / 5,035,850
9TRN / Income-Transfers / 0 / (5,938,620) / (5,938,620) / (5,938,620) / (5,938,620) / (5,938,620)
514,130 / (902,770) / (902,770) / (902,770) / (902,770) / (902,770)
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2.6 / Revenue Growth, Service Reductions and Cashable Efficiency GainsDescription / Links to Priorities / Cost Centre Code / 2009/10
£ / 2010/11
£ / 2011/12
£
1 / Potential Growth
None / 0 / 0 / 0
Total / 0 / 0 / 0
2 / Service Reductions
None / 0 / 0 / 0
Total / 0 / 0 / 0
3 / Cashable Efficiency Gains – Target £153k
Included in Shared Services Detailed Business Case / Various / (13,000) / (352,000) / (380,000)
Total / (13,000) / (352,000) / (380,000)
2.7 / Capital Investment
New Scheme / Capital / Revenue Implications / Safe / Sustainable / Excellence
Future / Future
Scheme Name / 2009/10 / 2010/11 / 2011/12 / Years / 2009/10 / 2010/11 / 2011/12 / Years
£ / £ / £ / £ / £ / £ / £ / £
Software Licences / N / 126,860 / 130,660 / 134,580 / 134,580 / 0 / 0 / 0 / 0 /
FM Contract Transition / Y / 26,500 / 0 / 0 / 0 / 0 / 0 / 0 / 0 /
PC Warranty Extensions / N / 3,150 / 0 / 0 / 0 / 0 / 0 / 0 / 0 /
Microsoft Software Assurance / N / 140,000 / 0 / 0 / 0 / 0 / 0 / 0 / 0 /
Migration to Thin Client / N / 45,000 / 0 / 0 / 0 / 0 / 0 / 0 / 0 /
SECTION 3:OUTPUTS AND OUTCOMES
3.1 / Customer Insight and Consultation3.1.1 Customer access channels
The services included in this service plan are internal support services. No service elements are provided directly to residents or businesses in the district.
3.1.2 Customer identification and segmentation data
Service provided / Customer group / Segmentation data heldPerformance Management, Value for money, scrutiny in respect of the Shared Services. / Members and staff / By service plan
3.1.3 Communication and consultation methods
Service provided / Inform / Consult / EngagePerformance Management, Value for money, scrutiny in respect of the Shared Services. / Through reports to Resources Policy & Scrutiny Panel / Three Rivers & Watford Shared Services Joint Committee / Meetings every two months
3.1.4 Customer satisfaction measures
Service provided / Measure / Collection method / Baseline result / TargetPerformance Management, Value for money, scrutiny in respect of the Shared Services. / Delivery of resilience, savings and service improvement / Performance Indicators from each shared service via the Joint Committee / As per Shared Services Service Plans / As per Shared Services Service Plans
3.1.5 Learning from customer consultation
Question / AnswerWhat key findings has customer consultation work identified in the last year for each service area? Have the needs of a specific customer group been identified? / See Shared Services Service Plans
What has been done as a result of customer consultation? / See Shared Services Service Plans
How have you feed back to customers that have been consulted? / See Shared Services Service Plans
How effective were the consultation methods used? What changes are proposed? / See Shared Services Service Plans
3.2 / Performance Indicators
Performance indicators are used to aid the decision making process as well as assess the efficiency and effectiveness of service delivery. The data that we use must be accurate, reliable and timely. To meet these requirements we have adopted the Audit Commission’s Standards for Better Data Quality. Further details of the Council’s commitment to data quality can be found in the Strategic Plan.
Performance indicators for the shared services are included in the detailed business case and the four service plans.
The indicators below are those that it is considered are appropriate to the client side activities.
Ref / Description / 2007/08Actual / 2008/09
Target / 2009/10
Target / 2010/11
Target / 2011/12
Target
Use of Resources Judgement / Level3 / Level 3 / Level 3 / Level 3 / Level 3
The Director of Corporate Resources and Governance is responsible for the source data, data entry and checking the data. The purpose of collating this data is to ensure thatthe Council can measure whether it is providing value for money services (Strategic Plan reference 3.2.1), managing and reducing risk (3.3.1), producing timely outputs (3.3.2), accurate outputs (3.3.3), and improving performance (3.3.4).
3.3 / Benchmarking Information
Measure: Cost
Benchmark Description / Comparator Group / Result / Rank within group
(x out of y) / Date Valid / Comments
Band D Council Tax / Eastern Region / £188.80 / 25 out of 44 / January 2009 / 1993/94 = 36 out of 44
High rank = highest charge
Band D Council Tax / Twenty ‘nearest neighbours’ / £188.80 / 12 out of 21 / January 2009 / 1993/94 = 21 out of 21
Band D Council Tax / Hertfordshire district councils / £188.80 / 5 out of 10 / January 2009 / 1993/94 = 8 out of 10
Measure: Quality
Benchmark Description / Comparator Group / Result / Rank within group
(x out of y) / Date Valid / Comments
Use of Resources Score / Hertfordshire district councils / Level 3 / January 2009
Measure: Other
Benchmark Description / Comparator Group / Result / Rank within group
(x out of y) / Date Valid / Comments
3.4 / Projects
The key project for 2009/10 is to implement the shared services programme
3.5 / Equalities
Included in shared services plans
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3.8 / Risk ManagementRISK REGISTER
RiskRef / Risk / Impact / Likelihood / Risk Tolerance
Requires Treatment
Yes/No / Next
Milestone
Date / Next
Review
Date / Strategic Risk?
1 / Insufficient staff / III / D / Yes / Mar 09 / Dec 09 / No
2 / Total failure of ICT systems / III / E / Yes / Mar 09 / Dec 09 / No
3 / Loss of accommodation / III / E / Yes / Mar 09 / Dec 09 / No
4 / The Council’s income stream is adversely affected / III / D / Yes / Feb 09 / Jun 09 / No
5 / Failure to achieve level 3 in ‘Use of Resources’ assessment / I / C / No / Feb 09 / Jun 09 / No
6 / Failure of Insurance Company / I / E / No / Feb 09 / Jun 09 / No
7 / Revenue balances insufficient to meet estimate of pay award increases / II / F / No / Feb 09 / Jun 09 / No
8 / Revenue balances insufficient to meet estimate of employers’ pension fund contributions / II / E / No / Feb 09 / Jun 09 / No
9 / Revenue balances insufficient to meet estimates of other inflationary increases / II / F / No / Feb 09 / Jun 09 / No
10 / Inaccurate cash flow forecasts resulting in significant variations in estimated interest income / III / D / Yes / Feb 09 / Jun 09 / No
11 / Inaccurate estimates of fees and charges income / III / B / Yes / Feb 09 / Jun 09 / No
12 / Revenue balances insufficient to meet loss of partial exemption for VAT / III / E / Yes / Feb 09 / Jun 09 / No
13 / Major emergency requires funds beyond Bellwin Scheme and causes serious drain on balances / II / E / No / Feb 09 / Jun 09 / No
14 / Balances affected by inaccurate estimate of the cost of Concessionary Fares scheme / III / D / Yes / Feb 09 / Jun 09 / No
15 / The Council is faced with an increasing number of employment tribunals / II / C / Yes / Feb 09 / Jun 09 / No
16 / Estimated savings from shared services are not achieved / III / E / Yes / Feb 09 / Jun 09 / No
Risk
Ref / Risk / Impact / Likelihood / Risk Tolerance
Requires Treatment
Yes/No / Next
Milestone
Date / Next
Review
Date / Strategic Risk?
17 / The Council is faced with potential litigation and other employment related risks / III / E / Yes / Feb 09 / Jun 09 / No
18 / Adverse variation in the investment interest rate / III / D / Yes / Feb 09 / Jun 09 / No
Likelihood / A / Impact / Likelihood
B / 11 / V = Catastrophic / A = ≥98%
C / 5 / 15 / IV = Critical / B = 75% - 97%
D / 1, 4, 10, 14, 18 / III = Significant / C = 50% - 74%
E / 6 / 8, 13 / 2,3,12,
16,17 / II = Marginal / D = 25% - 49%
F / 7, 9 / I = Negligible / E = 3% - 24%
I / II / III / IV / V / F = ≤2%
Impact
Version Control
Version No. / Date / Reason for Update / Significant Changes / Made By1.0 / 08/09/03 / Head of Performance & Scrutiny – Draft Plan / BP
2.0 / 21/10/08 / Director of Corporate Resources & Governance - Revision / DAG
3.0 / 07/01/09 / Version for Resources Policy & Scrutiny Committee – 15/01/09 / DAG
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