CLERK Job classification FACTORSfor TOPS UAW Local 1950
(Note: Higher level classifications responsible to perform duties of a lower level classification)
Job Factors / 4D / 4C / 4B / 4AMinimum Qualification /
- Entry-level position requiring little or no work experience
- High School Degree/GED
- Minimumof 1 year relatedoffice work experience (filing and document maintenance, customer service, correspondence and reports, word and data processing packages, etc.)
- Or at least one year of course work toward an Associate Degree
- Minimumof 3 years of progressiveoffice workexperience
–meetings, documents, reports, etc.
- Or Associate's Degree or two years course work leading to a Bachelor’s Degree
- Minimumof 5 years progressive office work experience
–independent creation/ monitoring/oversight of the functioning of a process
- Or earned Bachelor's or advanced degree
Level of Constituent Supported /
- Typically works in a setting with other clerical members
- Typically works in a group setting with multiple clerical members
- Typically works independently to support one or two processes
- Provides assistance to management for a specific function
- Works independently to support management, at the Director level or above
- Provides support for multiple processes
- Works with intra-department teams to meet project deadlines
Supervision /
- No or minimal supervisory responsibilities (may assist in supervising student staff)
- Supervises student and/or temporary staff
- Provides minimal functional guidance to clerical
- Hires, trains and supervises student and/or volunteer staff
- Provides functional guidance to clerical and/or student staff
- Participates in the selection process within department or office
Decision Making/ Independent Action /
- Little or no independent action required beyond well defined protocol
- Decisions and actions have minimal adverse impact on departmental operations
- Receives direct supervision
- Limited decision- making/ independent action under well defined protocol or criteria
- Decisions and actions adversely affect departmental short-term goals
- Limited evaluation and interpretation of information
- Uses independent judgment/ decision-making responsibilities following University or department guidelines
- Decisions and actions adversely affect departmental/college medium or long term goals.
- Uses independent judgment/decision-making to resolve unanticipated or non-recurring issues
- Decisions and actions have significant adverse impact on departmental or college image with external constituents
Budgetary Responsibilities /
- No budgetary responsibilities
- Progressive familiarity with University policies & procedures
- Processes and monitors budget/financial actions
- Actively monitors budget/financial expenditures and provides recommendations for cost control
Job Factors / 4D / 4C / 4B / 4A
Office Administration/ Operations /
- Basic knowledge of departmental operations (personnel, office equipment, phone and office etiquette, greeting customers)
- Assist in maintaining and managing systems and information
- Compile and maintain reports
- Maintain appropriate supplies
- Maintain office area and informational shelves and locations
- Utilizes new office technologies as they are developed and implemented
- Basic knowledge and applied expertise related to departmental operations (maintains office equipment, provides service and guidance to internal customers, orders office supplies, maintains files)
- Responsible for office administration (i.e., office equipment troubleshooting, customer service, communications, web page, document and form preparation, reporting)
- Broad functional expertise related to departmental operations
- Work with external vendors or customers to meet department goals
- Responsible for effective functioning of all aspects of office administration/operations
- Broad cross-functional knowledge of inter-department operations
- Generates, processes and maintains reports
Policy and Procedure Utilization /
- Basic utilization of department policies and procedures
- Basic utilization of department & University policies and procedures
- Trains students
- Fluent /effective utilization of department & University policies and procedures
- Assists in providing training to others on policies and/or procedures.
- Extensive understanding of department &University policies and procedures with an expectation of engagement for recommendations/ improvements
- Conducts extensive training on policies and/or procedures
Involvement in Continuous Improvement/ Initiatives /
- Limited involvement in the continuous improvement of policies and practices
- Some level of involvement in the continuous improvement of policy and practice, including inter/intra-departmental recommendations
- Involvement in continuous improvement of policy and practice, including inter/intra-departmental recommendations (i.e., technology implementation)
- Provide input on operational functions and procedures
- Involvement in campus-wide initiatives and activities intended to improve campus operations, community involvement, student life
- Establishes new procedures for efficient and effective office operations
Customer Service /
- Greets visitors, helps provide direction or contact to others in department for problem resolution
- Refers students, faculty, staff, or others to appropriate person for questions/issues
- Provides guidance for problem solving and resolves common, straightforward issues
- Provides direction to students, faculty, staff, or others to find information for questions/issues
- Resolves problems/issues by providing solutions for internal customers
- Address issues of medium complexity
- Provides minimal guidance to students, faculty, staff, or others regarding questions/issues
- Resolves issues for internal & external constituents
- Address complex issues or concerns
- Provides advice to students, faculty, staff, or others regarding questions/issues