Class Outline – Semester 1 2009

S9545 – Hyatt & Vegas

SITXMGTOO1A –Monitor Work Operations

Please check days and times as they vary between day and night time classes. Students must attend eight restaurants to pass

Week / Date / Content
9 / Monday– 27 April
1200-1430 / Introduction, SAGS
Elements and performance criteria
Range statement
Assessment
·  Functions of Management- an introduction - planning & organising
·  staffing
·  leading & directing
·  implementing
·  controlling & monitoring
10 / Monday 4 May – 1200-1430 / Monitoring – An introduction at work place – production, quality (discuss quality assurance initiative including formal and informal), financial, inventory/stock
Who are the organisation's monitors?
The monitoring process – what it is and what are the stepsto monitoring?
Case Study
11 / Monday 11 May – 1200-1430 / Problems and Problem Solving at the work place – Case study/Activity
12 / Monday 18 May – 1200 – 1430 / Decision Making – steps to decision making
Case Study
Activity
13 / Monday 25 May – 1200-1430 / Workplace operations, systems and procedures - What does the process involve? Why is it important? To include review of:
·  operations which are extremely labour intensive
·  where absenteeism and staff turnover exceed expectations
·  where accidents exceed expectations
Reviewing work methods - focus on procedures and systems related to:
Reviewing Tools that assist in work place review process –
What are Workplace Records- legalities for them
14 / Monday 1 June - 1200-1430 / Delegation
What is delegation? Principles of Delegation.
Barriers to delegation
Overcoming Barriers to delegation & Implementation of adequate controls – Case study/Activity
15 / Monday 15 June - 1200-1430 / Steps to Effective Delegation
Activity/ Role Play
16 / Monday 22 June - 1200-1430 / Workflow Strategies to ensure Effective and efficient workflow at workplace
How can workflow planning assist a business?
What is a workflow diagrams
What are workflow strategies
17 / Monday 29 June - 1200-1430 / QUIZ