CONTACTS:
Cindy Dobyns, AboveWater PR Jennifer Robbins, General Manager
On behalf of Guest Services, Inc. Doubletree Guest Suites Naples
239/596-9149 239/593-8733 x7401
Naples hotel consistently wins many honors
DOUBLETREE GUEST SUITES NAPLES RECEIVES TOP HOSPITALITY AWARDS
NAPLES, FL (March 3, 2011)—Guest Services, Inc. announced that the Doubletree Suites by Hilton Naples has won Hilton Hotels’ top performance awards again for 2010, marking this boutique hotel as the only Doubletree in the world that has achieved more than two “Connie” awards. In fact, the lobby of this boutique hotel already displays six busts of Conrad Hilton, founder of Hilton Hotels Corporation. With this win, one more “Connie” will be added to the collection. The hotel also received the Annual CARE Cup, a Pride Award, the Housekeeping Award of Excellence, the Hospitality Award of Excellence, and the Environmental CARE Award.
“This is the tenth time in ten years that the Doubletree Suites by Hilton Naples has been awarded the Pride Award and the seventh time for the Connie Award. It is rare to find a group of innovative people who have a true passion for serving guests and we are proud to see them achieving recognition for a superior level of performance attained by the entire staff,” said Gerry Gabrys, President and CEO of Guest Services, Inc.,the company that owns and manages the hotel. “General Manager Jennifer Robbins has done an amazing job motivating her team in Naples.”
The Pride Award is presented to the Top 10 hotels based on guest loyalty and satisfaction and brand consistency, which the Naples team has achieved every year since the hotel opened. The Annual CARE Cup is awarded to the hotel that embraces Doubletree’s seven brand values to the fullest extent and demonstrates true community involvement. Ashlie Downing volunteers as the CARE Committee President and relishes her role in motivating her team mates to continually identify new ways to improve guest service. Doubletree Suites by Hilton Naples won The Housekeeping Award of Excellence for the first time, which is presented to the hotel housekeeping staff with the highest aggregate scores relative to helpfulness of staff and overall cleanliness.
Led by Desiree Gutierrez, the housekeeping team is trained to engage with the guests who appreciate the prompt personalized service and attention. The Hospitality Award of Excellence measures helpfulness of front desk, maintenance, and housekeeping staff members, attitude and ability to make the guests feel welcome.
A new achievement for the Doubletree Suites by Hilton Naples was the Environmental CARE Award, presented to the hotel that best demonstrates outstanding commitment to implementing and demonstrating sustainability and environmental outreach efforts that impact guests as well as the local community. In 2010, the Doubletree Naples team created and implemented a “Keys for Trees” campaign to recycle plastic guest room key cards. For every 10 keys returned for recycling, a tree is planted locally through a partnership with the Arbor Day Foundation.
Located on 3.6 acres of peninsula on the CocohatcheeRiver in Naples, Florida, the Doubletree Suites by Hilton Naples offers 101 suites. Only 30 minutes from the Fort MyersAirport, the hotel is centrally located on the Cocohatchee Nature Preserve and two miles from beautiful Gulf of Mexico beaches. A premier destination for corporate groups seeking meeting space as well as all-suite accommodations, the award-winning Doubletree Suites by Hilton Naples offers business and leisure travelers home-away-from-home comforts, impeccable service and legendary hospitality. Each one of the 101 suites is beautifully appointed and offer such amenities as two 37” LCD HD televisions featuring over 70 channels including HD programming, a wet bar with refrigerator, Wolfgang Puck™ gourmet coffee service, brand name bath and body products and the signature Sweet Dreams® by Doubletree sleep experience. Complimentary wireless high-speed Internet access is available in all guest rooms and public areas. Hotel amenities include two full-service restaurants, riverside heated pool and hot tub and 24-hour business center and Fitness by Precor fitness center.
The Doubletree Suites by Hilton Naples is a franchised property of Doubletree Hotels Corporation, a division of the Hilton Hotels Corporation located in McLean, VA. Guest Services, Inc. as the management company for the Doubletree Suites by Hilton Naples is committed to environmental sustainability not only at this property but at all of the hotels, attractions, State parks, and senior living communities they manage. In business for nearly 90 years, Guest Services’ 3,500 employees serve in over 250 facilities across the United States. For reservations or more information about the Doubletree Suites by Hilton Naples, visit or call 239-593-8733.
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