Chat ID:8026512.Question:email forwarding is not working
(10:51:33am)System:Customer has entered chat and is waiting for an agent.
(10:58:12am)Timothy H.:Welcome to HostGator LiveChat. I'd be glad to assist you today.
(10:59:34am)Judy Goodman:I have 1900 email addresses with @intelretiree.com setup with cpanal forwarding. I have tried to send an email to my @interlretiree.com address and it doesn't work.
(11:02:39am)Judy Goodman:Are you there?
(11:03:04am)Timothy H.:I am
(11:03:23am)Timothy H.:Can you log in to this web site to see the email?
(11:03:32am)Timothy H.:
(11:03:46am)Judy Goodman:I'll try.
(11:04:49am)Timothy H.:Let me know if that lets you in.
(11:05:30am)Judy Goodman:I never set up an email password. My intent is not to have a mailbox for the messages. I just want to forward the email. so I don't know how to log in.
(11:06:43am)Timothy H.:Can you provide me with the security pin number on the account?
(11:08:25am)Judy Goodman:No. I have only logged into the CPanal. Intel setup the account for me but is no longer responsible for it. I don't think they gave me a pin number. I'll look at some old emails if you want me too.
(11:09:54am)Timothy H.:I would need you to verify for me before I can get in and change anything on the account, for security purposes.
(11:10:31am)Judy Goodman:I am looking at old email now. Give me a minute.
(11:11:04am)Timothy H.:Ok, thank you .
(11:14:31am)Timothy H.:I was able to check mail transfer.
(11:14:57am)Timothy H.:That mailbox works to send and receive from our Gmail test account.
(11:16:14am)Judy Goodman:Pin 7890 The email address that I want forwarded is
(11:17:33am)Timothy H.:I am not finding that pin number to be on this account. Is there a way for you to check the primary email address for contact on the account?
(11:18:01am)Timothy H.:I can send a verification email to that address and then we can move along to repairing this issue with the email forward.
(11:18:37am)Judy Goodman:some of your documentation indicates that I don't need to set up an actual mailbox on the intelretiree.com address. What I want is that any email that is sent to the @intelretiree.com is forwarded to the personal mailbox and that a copy is not kept. Remember that I have 1900 email addresses forwarded.
(11:21:51am)Timothy H.:I believe that is already established for you. I can tell you that all you need to do is make sure that the email address that you are forwarding does NOT show up in the mail accounts section of the control panel under mail. It should be in the "forwarders" but in order for you not to have a copy left on the server you need to make sure that the email box is not created as a mail account of its own within the cpanel.
(11:22:47am)Judy Goodman:I'm working on logging in.
(11:24:23am)Timothy H.:That is correct information about you not needing the actual mailbox in there, but you do need the actual forwarder in there to forward to that personal mailbox.
(11:24:30am)Timothy H.:Is there anything else I can help you with today?
(11:24:48am)Judy Goodman:I cannot log into the billing system although I have the password that was orginally setup. Can you help?
(11:26:17am)Timothy H.:Sure, I resent the welcome email to the primary email address on the account. There you will find that information for how to login to your cpanel. Also, included in there is the information for how to login to the billing tool.
(11:27:18am)Judy Goodman:Is the email on the account ? If it isn't, then I need to know whose email is so that I can get it transfered to me.
(11:28:12am)Timothy H.:If you do not see the welcome email in that inbox, please make sure that you check the spam folder or the trash folder. Sometimes, the email gets filtered automatically due to the amount of messages we send from that server.
(11:28:58am)Judy Goodman:I got the message! So I guess that I am the owner. I don't see a pin number.
(11:29:07am)Timothy H.:But, that will allow you to get in to the cpanel and make sure that you do not have the actual mailbox created and verify that you have the forwarder enabled on that address to be pointed to the personal mailbox.
(11:29:37am)Judy Goodman:How do I enable the forwarder?
(11:31:13am)Timothy H.:Make sure that there is 1 entered in the cpanel under mail -> mail forwarders.
(11:32:09am)Timothy H.:
(11:32:22am)Timothy H.:Can I help you any further?
(11:32:44am)Judy Goodman:OK I'll see what I can do. Thanks for your help.