Chapter 1 –Introduction to Operations Management

Company Web Sites

Disney

Federal Express

Ford

General Electric

IBM

Lands' End

Li & Fung

L.L. Bean

Motorola

New Balance

Pizza Hut

Whirlpool

3M

Mobil

Norfolk Southern

Ritz-Carlton Hotel

Sabre

Southwest Airlines

Wal-Mart

Yamaha

Zara

Resource Web Sites

Historical Figures

Adam Smith

Eli Whitney

Frederick Taylor

Elton Mayo

Globalization

Bureau of Labor Statistics

See International Comparisons of Wages and Productivity

Commanding Heights - The Battle for the World Economy

An incredibly rich PBS site promoting the understanding of globalization, world trade, and economic development. Includes video clips, timelines, people profiles, critical ideas, debates, country reports, and additional resources.

Export Information


A Department of Commerce site that provides information about exporting U.S. products to countries around the world.

Market Access and Compliance

A Department of Commerce site that keeps track of trade agreements and compliance. Can access information by country. See also the TRADE COMPLIANCE and TRADE RESOURCES links.

Organization for Economic Co-operation and Development

Formed initially to support the Marshall Plan after World War II, this international organization is a forum for the discussion and development of economic and social policy. It promotes democracy and a market economy in international trade.

The Economist

A news magazine published in Great Britain. Many international stories. Be sure to access the country briefings. For access to limited areas, go through your university library system.

The Globalist

A daily online service with stories about the global economy. Lots of good links as well.

The World Bank


The lending institution for developing countries. Lots of data and information. Rates the global competitiveness of 150 nations.

The World Factbook

The CIA's user-friendly report on nations worldwide.

Tradeport

Valuable information on country-specific import/export laws and regulations.

Websites of National Statistical Offices


Interested in economic statistics about a particular country? This site lists the URL of the

national statistical offices from Andorra to Yugoslavia.

World Development Report

(click on the report under “Featured Resources” on right)

World Economic Forum

An international forum for “improving the state of the world.” A wonderful resource on global issues. See particularly the Global Competitiveness Report.

World Trade Organization

THE international trade organization. Find out what the WTO does and access its many resources. See especially the World Trade Report and International Trade Statistics.

Ethics

Transparency International

A German site dealing with ethics in global business practices. Includes a bribery index rating by country.

Foreign Corrupt Practices Act

Business Cultures

Sarbanes-Oxley Act

Trade Agreements

World Trade Organization

APEC

ASEAN

CAFTA

FTAA

NAFTA

European Union

SADC

Competitiveness

Council on Competitiveness

World Competitiveness Scoreboard

Global Competitiveness Report

The Competitiveness Institute

Service Sector

Best Manufacturing Practices

Operations Strategy

American Customer Satisfaction Index

American Society for Quality(ASQ)

Malcolm Baldrige National Quality Award

Quick Response

Agile Manufacturing

Hoshin Planning

The Balanced Scorecard