Chapter 1 –Introduction to Operations Management
Company Web Sites
Disney
Federal Express
Ford
General Electric
IBM
Lands' End
Li & Fung
L.L. Bean
Motorola
New Balance
Pizza Hut
Whirlpool
3M
Mobil
Norfolk Southern
Ritz-Carlton Hotel
Sabre
Southwest Airlines
Wal-Mart
Yamaha
Zara
Resource Web Sites
Historical Figures
Adam Smith
Eli Whitney
Frederick Taylor
Elton Mayo
Globalization
Bureau of Labor Statistics
See International Comparisons of Wages and Productivity
Commanding Heights - The Battle for the World Economy
An incredibly rich PBS site promoting the understanding of globalization, world trade, and economic development. Includes video clips, timelines, people profiles, critical ideas, debates, country reports, and additional resources.
Export Information
A Department of Commerce site that provides information about exporting U.S. products to countries around the world.
Market Access and Compliance
A Department of Commerce site that keeps track of trade agreements and compliance. Can access information by country. See also the TRADE COMPLIANCE and TRADE RESOURCES links.
Organization for Economic Co-operation and Development
Formed initially to support the Marshall Plan after World War II, this international organization is a forum for the discussion and development of economic and social policy. It promotes democracy and a market economy in international trade.
The Economist
A news magazine published in Great Britain. Many international stories. Be sure to access the country briefings. For access to limited areas, go through your university library system.
The Globalist
A daily online service with stories about the global economy. Lots of good links as well.
The World Bank
The lending institution for developing countries. Lots of data and information. Rates the global competitiveness of 150 nations.
The World Factbook
The CIA's user-friendly report on nations worldwide.
Tradeport
Valuable information on country-specific import/export laws and regulations.
Websites of National Statistical Offices
Interested in economic statistics about a particular country? This site lists the URL of the
national statistical offices from Andorra to Yugoslavia.
World Development Report
(click on the report under “Featured Resources” on right)
World Economic Forum
An international forum for “improving the state of the world.” A wonderful resource on global issues. See particularly the Global Competitiveness Report.
World Trade Organization
THE international trade organization. Find out what the WTO does and access its many resources. See especially the World Trade Report and International Trade Statistics.
Ethics
Transparency International
A German site dealing with ethics in global business practices. Includes a bribery index rating by country.
Foreign Corrupt Practices Act
Business Cultures
Sarbanes-Oxley Act
Trade Agreements
World Trade Organization
APEC
ASEAN
CAFTA
FTAA
NAFTA
European Union
SADC
Competitiveness
Council on Competitiveness
World Competitiveness Scoreboard
Global Competitiveness Report
The Competitiveness Institute
Service Sector
Best Manufacturing Practices
Operations Strategy
American Customer Satisfaction Index
American Society for Quality(ASQ)
Malcolm Baldrige National Quality Award
Quick Response
Agile Manufacturing
Hoshin Planning
The Balanced Scorecard