Chapter 01 Test Bank 12/01/2016 12:47:18

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Test Bank for Organizational Behavior 8th Edition By McShane

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Feedback: Three challenges organizations are facing include globalization, increasing workforce diversity, and emerging employment relationships.

2.Allorganizationshaveacollectivesenseofpurpose,whetherit'sproducingoilorcreatingthefastestInternetsearchengine.
TRUE
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: A key feature of organizations is that its members have a collective sense of purpose.

3.Untilthe1930s,mostorganizationalresearchandpracticetriedtoimproveworkefficiencybychangingworkingconditionsandjobduties.Employeethoughtsandfeelingswereignoredandusuallyconsideredirrelevant.
TRUE
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: Until the 1930s, most organizational research and practice tried to improve work efficiency by changing working conditions and job duties. Employee thoughts and feelings were ignored and usually considered irrelevant.

4.OBknowledgeisbeneficialnotonlytoanindividual,butalsotoanorganization'sfinancialhealth.
TRUE
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: OB knowledge is just as important for the organization's financial health.

5.Globalizationmayhavebothpositiveandnegativeimplicationsforpeopleworkinginorganizations.
TRUE
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:Globalization

Feedback: Globalization offers numerous benefits to organizations in terms of larger markets, lower costs, and greater access to knowledge and innovation. At the same time, there is considerable debate about whether globalization benefits developing nations and whether it is primarily responsible for increasing work intensification, as well as reducing job security and work/life balance in developed countries.

6.Reducedjobsecurityandincreasedworkintensificationarepartlycausedbyglobalization.
TRUE
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:Globalization

Feedback: There is considerable debate about whether globalization benefits developing nations and whether it is primarily responsible for increasing work intensification, as well as reducing job security and work/life balance in developed countries.

7.Employeeswhowerebornbetween1946and1964arereferredtoasGenerationXemployees.
FALSE
AACSB:Diversity
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:Diversity

Feedback: Employees who were born between 1946 and 1964 are called Baby Boomers.

8.Systematicresearchinvestigationproducesevidence-basedmanagement,whichinvolvesmakingdecisionsandtakingactionsbasedonthisresearchevidence.
TRUE
AACSB:AnalyticalThinking
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Blooms:Remember
LearningObjective:01-03Discusstheanchorsonwhichorganizationalbehaviorknowledgeisbased.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: Systematic research investigation produces evidence-based management, which involves making decisions and taking actions based on this research evidence.

9.Thesystematicresearchanchorreliesmainlyonqualitativedataandsubjectiveprocedurestotesthypotheses.
FALSE
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:3Hard
Topic:OrganizationalBehavior(OB)

Feedback: A critical feature of OB knowledge is that it should be based on systematic research, which typically involves forming research questions, systematically collecting data, and testing hypotheses against those data. These are facets of quantitative research.

10.Allpopularmanagementconceptsrelyonhardevidencethatprovestheyarevalid.
FALSE
AACSB:AnalyticalThinking
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Blooms:Analyze
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:3Hard
Topic:OrganizationalBehavior(OB)

Feedback: Some management concepts have become popular (some have even found their way into OB textbooks!) because of heavy marketing, not because of any evidence that they are valid.

11.Mostorganizationaleventsmaybestudiedfromallthreelevelsofanalysis:individual,team,andorganization.
TRUE
AACSB:KnowledgeApplication
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Blooms:Remember
LearningObjective:01-03Discusstheanchorsonwhichorganizationalbehaviorknowledgeisbased.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: The multiple levels of analysis that anchor OB knowledge include three levels of analysis: individual, team, and organization.

12.Organizationaleffectivenessisconsideredtheultimatedependentvariableinorganizationalbehavior.
TRUE
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LearningObjective:01-04Compareandcontrastthefourperspectivesoforganizationaleffectiveness.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: Organizational effectiveness is considered the ultimate dependent variable in organizational behavior.

13.Theopensystemsperspectiveemphasizesthatorganizationssurvivebyadaptingtochangesintheexternalenvironment.
TRUE
AACSB:KnowledgeApplication
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Blooms:Remember
LearningObjective:01-04Compareandcontrastthefourperspectivesoforganizationaleffectiveness.
LevelofDifficulty:1Easy
Topic:OpenSystem

Feedback: The open systems perspective advocates the view that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs.

14.Oneofthefastestwaystoacquireknowledgeistohireindividualsorpurchaseentirecompaniesthathavevaluedknowledge.
TRUE
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Blooms:Remember
LearningObjective:01-04Compareandcontrastthefourperspectivesoforganizationaleffectiveness.
LevelofDifficulty:2Medium
Topic:OrganizationalDevelopment

Feedback: Knowledge acquisition includes extracting information and ideas from the external environment as well as through insight. One of the fastest and most powerful ways to acquire knowledge is by hiring individuals or acquiring entire companies.

15.Stakeholdersofanorganizationareshareholders,customers,suppliers,governments,andanyothergroupswithavestedinterestintheorganization.
TRUE
AACSB:KnowledgeApplication
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Blooms:Remember
LearningObjective:01-04Compareandcontrastthefourperspectivesoforganizationaleffectiveness.
LevelofDifficulty:1Easy
Topic:OrganizationalDevelopment

Feedback: Stakeholders include individuals, organizations, and other entities that affect, or are affected by, the organization's objectives and actions.

16.Whichofthefollowingstatementsistrueaboutorganizationalbehavior?
A.OBresearcherssystematicallystudyvarioustopicsatasinglelevelratherthanatmultiplelevels.
B.Itisconcernedwiththestudyofpeoplewhoworkindependently.
C.Itdoesnotincludethestudyofcollectiveentities.
D.Itislesseffectiveinstudyingpeoplewhointeractinhighlyorganizedfashion.
E.Itincludesteam,individual,andorganizationallevelanalyses.
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: OB researchers systematically study various topics at multiple levels of analysis, namely the individual, the team (including interpersonal), and the organization.

17.Whichofthesestatementsistrueaboutthefieldoforganizationalbehavior?
A.Itexamineshowindividualsandteamsinorganizationsrelatetooneanotherandtotheircounterpartsinotherorganizations.
B.OBresearcherssystematicallystudyvarioustopicsatacommonlevelratherthanatmultiplelevels.
C.Informationtechnologyhasalmostnoeffectonorganizationalbehavior.
D.Thefieldoforganizationalbehaviorreliesexclusivelyonideasgeneratedwithinthefieldbyorganizationalbehaviorscholars.
E.Theoriginsoforganizationalbehavioraretracedmainlytothefieldofeconomics.
AACSB:AnalyticalThinking
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Blooms:Remember
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: Organizational behavior (OB) is the study of what people think, feel, and do in and around organizations. It looks at employee behavior, decisions, perceptions, and emotional responses. It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations.

18.Inthefieldoforganizationalbehavior,organizationsaredescribedas
A.entities,whichareconsideredalegalgroupingofpeopleandsystems.
B.groupsofpeoplewhoworkindependentlytoachieveacollectivegoal.
C.socialentitieswithapubliclystatedsetofformalgoals.
D.groupsofpeoplewithindependent,profit-centeredmotivesandobjectives.
E.groupsofpeoplewhoworkinterdependentlytowardsomepurpose.
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: From an organizational behavior perspective, organizations are defined as groups of people who work interdependently toward some purpose.

19.Organizationalbehaviorknowledge
A.originatesmainlyfrommodelsdevelopedinchemistryandothernaturalsciences.
B.accuratelypredictshowanyonewillbehaveinanysituation.
C.ismoreappropriateforpeoplewhoworkincomputersciencethaninmarketing.
D.helpsustounderstand,predict,andinfluencethebehaviorsofothersinorganizationalsettings.
E.isimportantonlyforthemanagersofanorganization.
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: OB is important because it helps to fulfill the need to understand and predict. But the main reason why people with work experience value OB knowledge is that they have discovered how it helps them get things done in organizations.

20.Whichofthefollowingstatementsistrueoforganizationalbehaviorknowledge?
A.Itisrelevanttoeveryonewhoworksinorganizations.
B.Itshouldneverbeusedtoinfluencethebehaviorofotherpeople.
C.Itshouldbeusedbymanagersandseniorexecutivesalone.
D.Itshouldnotbeusedbysubordinatestoinfluencethebehavioroftheirmanagers.
E.Itislesssignificantwhenthelevelofinterpersonalinteractionishigh.
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: Everyone has to understand the behavior of others in organizations. Hence, it is important to everyone in an organization.

21._____encompassesthestudyofhoworganizationsinteractwiththeirexternalenvironments.
A.Organizationallearning
B.Opensystems
C.Organizationalbehavior
D.High-performanceworkpractice
E.Closedsystems
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: Organizational behavior encompasses the study of how organizations interact with their external environments, particularly in the context of employee behavior and decisions.
22.Themultiplelevelsofanalysisstudiedbyorganizationalbehaviorresearchersincludeallofthefollowingexcept
A.theindividual.
B.theunitteam.
C.theorganization.
D.thecustomer.
E.theinternalteam.
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: OB researchers systematically study these topics at multiple levels of analysis, namely, the individual, team (including interpersonal), and organization.

23.Inorderforsomethingtobecalledanorganization,
A.itmusthaveabuilding.
B.itmusthaveequipment.
C.itmustconsistofpeoplewhoworkinterdependently.
D.itmusthavegovernmentdocumentation.
E.itmustmakeaproduct.
AACSB:KnowledgeApplication
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Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: Organizations are groups of people who work interdependently toward some purpose. Notice that organizations are not buildings or government-registered entities. In fact, many organizations exist with neither physical walls nor government documentation to confer their legal status.
24.Organizationalbehavioremergedasadistinctfieldthroughoutthe
A.1940s.
B.1770s.
C.early1900s.
D.1910s.
E.1970s.
AACSB:KnowledgeApplication
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Blooms:Remember
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: Several events suggest that OB emerged as a distinct field throughout the 1940s. During that decade, a few researchers began describing their research as organizational (rather than sociological or psychological). And by the late 1940s, Harvard had changed the name of its MBA human relations course to “Organizational Behavior.”

25.Whichexpertwroteaboutrationalorganizations,theworkethic,andcharismaticleadership?
A.Plato
B.Confucius
C.AdamSmith
D.MaxWeber
E.FrederickTaylor
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Blooms:Remember
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: German sociologist Max Weber (early 1900s) wrote about rational organizations, the work ethic, and charismatic leadership.

26.The_____emphasizedthestudyofemployeeattitudesandinformalgroupdynamicsintheworkplace.
A.organizationaldevelopmentschoolofbusiness
B.humanrelationsschoolofmanagement
C.anchorofknowledgeschoolofsociology
D.organizationaleffectivenessschoolofinformationsystems
E.studyofselfschoolofpsychology
AACSB:KnowledgeApplication
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Blooms:Remember
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:1Easy
Topic:OrganizationalBehavior(OB)

Feedback: Harvard professor Elton Mayo and his colleagues (1930s and 1940s) established the “human relations” school of management, which pioneered research on employee attitudes, formal team dynamics, informal groups, and supervisor leadership style.

27.Thegreatestvalueoforganizationalbehavioristhatit
A.helpsustogetthingsdoneintheworkplace.
B.increasesouranxietyaboutcircumstances.
C.depictsanindividual'scommonsense.
D.makessenseofwhatisgoingonaroundus.
E.encouragesfurtherstudyofmanagement.
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: Probably the greatest value of OB knowledge is that it helps us get things done in the workplace by influencing organizational events. By definition, organizations are people who work together to accomplish things, so we need a toolkit of knowledge and skills to work successfully with others.

28.Organizationalbehaviortheoriesareusedto
A.statepersonalbeliefsabouttheworkenvironment.
B.adoptaccuratemodelsofworkplacebehavior.
C.increaseanxietyintheworkplace.
D.incitecuriosityabouttheorganization.
E.questiontheworldinwhichwelive.
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: OB does make a difference to one’s career success. OB helps us to make sense of and predict the world in which we live. We use OB theories to question our personal beliefs and assumptions and to adopt more accurate models of workplace behavior.

29.Organizationalbehaviorknowledgeis
A.formanagers.
B.foremployees.
C.forconsumers.
D.foreveryone.
E.forstakeholders.
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: Organizational behavior is discussed by some writers as a topic for managers. Effective management does depend on OB concepts and practices, but this book pioneered the broader view that OB is valuable for everyone who works in and around organizations.
30._____studiessuggestthatspecificorganizationalbehaviorcharacteristicsareimportant"positivescreens"forselectingcompanieswiththehighestandmostconsistentlong-terminvestmentgains.
A.Investmentportfolio
B.Organizationaldevelopment
C.Personaltheory
D.Corporateworkplace
E.Short-term
AACSB:KnowledgeApplication
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Blooms:Understand
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:2Medium
Topic:OrganizationalBehavior(OB)

Feedback: The bottom-line value of organizational behavior is supported by research into the best predictors of investment portfolio performance. These investigations suggest that leadership, performance-based rewards, employee development, employee attitudes, and other specific OB characteristics are important “positive screens” for selecting companies with the highest and most consistent long-term investment gains.

31.Acompany'ssuccessis_____bythequalityofitsCEO.
A.notinfluenced
B.mildlyinfluenced
C.significantlyinfluenced
D.onlyinfluenced
E.slightlyinfluenced
AACSB:AnalyticalThinking
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Blooms:Apply
LearningObjective:01-01Defineorganizationalbehaviorandorganizations;anddiscusstheimportanceofthisfieldofinquiry.
LevelofDifficulty:3Hard
Topic:OrganizationalBehavior(OB)

Feedback: OB is also vital to the organization’s survival and success. Other studies have consistently found a positive relationship between the quality of leadership and the company’s financial performance.

32._____referstoeconomic,social,andculturalconnectivitywithpeopleinotherpartsoftheworld.
A.OB
B.Globalization
C.Work/lifebalance
D.Knowledgemanagement
E.Corporatesocialresponsibility
AACSB:Diversity
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Globalization

Feedback: Globalization refers to economic, social, and cultural connectivity with people in other parts of the world.

33.Whichofthefollowingisanexampleofglobalization?
A.AfootwearfirmbasedinSanDiegoopensanewbranchinLosAngeles.
B.AcarcompanybasedinPittsburghmanufacturesitscarsinPhiladelphia.
C.Rewind,aGermanmusicbandthatplaystraditionalGermanfolkmusic,performsinBerlin.
D.Rowan,aFrenchcitizen,publishesanovelwithinFrance.
E.AnAmerican-basedburgerjointopensanewoutletinChina.
AACSB:AnalyticalThinking
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Blooms:Apply
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Globalization

Feedback: Globalization refers to economic, social, and cultural connectivity with people in other parts of the world. Organizations globalize when they actively participate in other countries and cultures. In this case, the American burger chain has opened an outlet in another country.

34.Whichofthefollowingstatementsistrueaboutglobalizationandorganizationalbehavior?
A.Globalizationhaslittleornoeffectonorganizationalbehavior.
B.Globalizationhasforcedorganizationalbehaviorresearcherstostudyonlylargemultinationalbusinesses.
C.Globalizationoffersnumerousbenefitstoorganizations.
D.GlobalizationhasforcedorganizationalbehaviortextbookstodiscussonlycompanieswithheadquartersinNorthAmerica.
E.Globalizationdoesnothaveasignificantimpactontoday'sorganizations.
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:Globalization

Feedback: Globalization offers numerous benefits to organizations in terms of larger markets, lower costs, and greater access to knowledge and innovation. Globalization is now well entrenched, so the most important issue in organizational behavior is how corporate leaders and employees alike can lead and work effectively in this emerging reality.

35.Theobservabledemographicorphysiologicaldifferencesinpeople,suchastheirrace,ethnicity,gender,age,andphysicaldisabilities,constitute_____diversity.
A.deep-level
B.internal
C.surface-level
D.organizational
E.reflective
AACSB:Diversity
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Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities, constitute surface-level diversity.

36.AtClickz,anAmericanphotographymagazinefirm,morethanhalfoftheseniormanagementpositionsareheldbywomen.AfricanAmericansrepresent40percentofthecompany'sworkforce.ThedescriptionofClickz'sdiversityrefersto
A.deep-leveldiversity.
B.psychologicaldiversity.
C.personalitydiversity.
D.surface-leveldiversity.
E.attitudediversity.
AACSB:AnalyticalThinking
AACSB:Diversity
Accessibility:KeyboardNavigation
Blooms:Apply
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:Diversity

Feedback: The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities, constitute surface-level diversity.

37._____diversityincludesdifferencesinthepsychologicalcharacteristicsofemployees,includingpersonalities,beliefs,values,andattitudes.
A.Reflective
B.Deep-level
C.Organizational
D.Surface-level
E.External
AACSB:Diversity
AACSB:KnowledgeApplication
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Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: Diversity also includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes. Deep-level diversity cannot be seen, but it is evident in a person's decisions, statements, and actions.

38.Deep-leveldiversityincludes
A.physiologicaldifferences.
B.attitudes.
C.ethnicity.
D.gender.
E.race.
AACSB:Diversity
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: Deep-level diversity is differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.

39.Outofthegenerationalgroupsdiscussedinthetextbook,whichgrouphasthehighestpreferenceforleisureandthelowestvalueofsocialinteraction?
A.Gen-Xers
B.Gen-Yers
C.BabyBoomers
D.Millennials
E.SilentGeneration
AACSB:AnalyticalThinking
AACSB:Diversity
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: One large-scale cohort study surveyed the three generational groups when each was in senior high school. The results suggest that Millennials have the highest preference for leisure, followed by Gen-Xers and Baby Boomers. Millennials and Gen-Xers also value extrinsic rewards significantly more than do Boomers, and Millennials value social interaction significantly less than do Boomers or Gen-Xers.

40.Mickworksforacompanyasafinancialanalystfromhomeusinginformationtechnology.Hedoesnotworkinatraditionalphysicalworkplace,ratherheisutilizing
A.deep-leveldiversity.
B.work/lifebalance.
C.virtualwork.
D.surface-leveldiversity.
E.frictionalunemployment.
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Blooms:Apply
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:VirtualOrganization

Feedback: Work performed away from the traditional physical workplace using information technology is called virtual work. In this case, Mick works from home using information technology and not in a workplace.

41._____referstoeconomic,social,andculturalconnectivitywithpeopleinotherpartsoftheworld.
A.Organizationalbehavior
B.Globalization
C.Technologicalchange
D.Employmentrelationship
E.Personnelpolicy
AACSB:Diversity
AACSB:KnowledgeApplication
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Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Globalization

Feedback: Globalization refers to economic, social, and cultural connectivity with people in other parts of the world.
42.Globalizationoffersnumerousbenefitstoorganizations,includingallofthefollowingexcept
A.largermarkets.
B.lowercosts.
C.accesstoknowledge.
D.decreasedjobsecurity.
E.innovation.
AACSB:AnalyticalThinking
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Blooms:Understand
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:Globalization

Feedback: Globalization offers numerous benefits to organizations in terms of larger markets, lower costs, and greater access to knowledge and innovation. At the same time, there is considerable debate about whether globalization benefits developing nations and the extent to which it is responsible for increasing work intensification, reduced job security, and poor work/life balance in developed countries.

43.Whichofthefollowingareservice-leveldiversitydifferences?
A.ethnicity,gender,andage
B.race,sexualdisposition,andintellect
C.age,socioeconomicclass,andgender
D.physicaldisabilities,speechpatterns,andrace
E.religiousbeliefs,race,andgender
AACSB:AnalyticalThinking
AACSB:Diversity
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: When discussing workforce diversity, we usually think about surface-level diversity—the observable demographic and other overt differences among members of a group, such as their race, ethnicity, gender, age, and physical capabilities.

44._____includesdifferencesinthepsychologicalcharacteristicsofemployees.
A.Surface-leveldiversity
B.Deep-leveldiversity
C.Workplacediversity
D.Multigenerationaldiversity
E.Culturaldiversity
AACSB:Diversity
AACSB:KnowledgeApplication
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: Diversity also includes differences in personalities, beliefs, values, and attitudes. We can’t directly see this deep-level diversity, but it is evident in a person’s choices, words, and actions. Deep-level diversity is revealed when employees have different perceptions and attitudes about the same situation and when they form like-minded informal social groups.
45.Aperson'sdecisions,statements,andactionsareevidentin
A.surface-leveldiversity.
B.deep-leveldiversity.
C.workplacediversity.
D.multigenerationaldiversity.
E.culturaldiversity.
AACSB:AnalyticalThinking
AACSB:Diversity
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: Diversity also includes differences in personalities, beliefs, values, and attitudes. We can’t directly see this deep-level diversity, but it is evident in a person’s choices, words, and actions. Deep-level diversity is revealed when employees have different perceptions and attitudes about the same situation and when they form like-minded informal social groups.
46.Whichgenerationhasastrongermotivationforpersonaldevelopment?
A.Millennials
B.BabyBoomers
C.GenerationX
D.GenerationZ
E.NextGen
AACSB:AnalyticalThinking
AACSB:Diversity
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: Millennials have a stronger motivation for personal development, advancement, and recognition.

47.Whichofthefollowingstatementsistrueaboutworkforcediversity?
A.Diverseteamswinawards.
B.Diverseteamsmakebetterdecisions.
C.Diverseteamshavedifficultysolvingproblems.
D.Diverseteamsstrugglewithcommunication.
E.Diverseteamshaveastrongerworkethic.
AACSB:AnalyticalThinking
AACSB:Diversity
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: Workforce diversity offers numerous advantages to organizations. Teams with high informational diversity—members have different knowledge and skills—tend to be more creative and make better decisions in complex situations compared to teams with less informational diversity.
48.Jillianusesherone-hourcommuteinthemorningtopreparefortheworkdayandherone-hourcommutehometorefocusonfamily.Jillianispracticing
A.problem-solving.
B.timemanagement.
C.work/lifebalance.
D.communicationstyle.
E.organizationalskills.
AACSB:AnalyticalThinking
AACSB:Diversity
Accessibility:KeyboardNavigation
Blooms:Remember
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:1Easy
Topic:Diversity

Feedback: Work/life balance occurs when people are able to minimize conflict between their work and nonwork demands. Most employees lack this balance because they spend too many hours each week performing or thinking about their job, whether at the workplace, at home, or on vacation. This focus on work leaves too little time to fulfill nonwork needs and obligations.

49.Peoplewhoareself-motivated,organized,andcanworkeffectivelywithtechnologyarebettersuitedfor
A.globalization.
B.telecommuting.
C.organizationalbehavior.
D.organizationaldevelopment.
E.flexiblescheduling.
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
Blooms:Understand
LearningObjective:01-02Debatetheorganizationalopportunitiesandchallengesoftechnologicalchange,globalization,emergingemploymentrelationships,andworkforcediversity.
LevelofDifficulty:2Medium
Topic:VirtualOrganization

Feedback: Employees who work effectively from home typically have higher self-motivation, self-organization, need for autonomy, and information technology skills. Those who telecommute most of the time also fulfill their social needs more from sources outside the workplace.