Change Manager

Purpose of role
Cased Dimensions Ltd are currently seeking suitable candidates for a Change Manager position. The role will be responsible for managing the ITSM Change process in accordance with Caseddimensions Service management model and ITIL best practices. The position will ensure standardised methods and procedures are used for the proper handling of all Infrastructure, Application and related changes in order to minimize the impact of changes to our environment. The position will work with multiple partners to ensure the process is followed, and will ensure risk, impact, procedures, tasks and related information are properly documented, recorded, analysed and approved throughout the change process.
Location / Belfast, Dungannon or Birmingham / Hours / 9:00am-5:30pm
Job Type / Permanent / Reporting to / Service Delivery Director
Key Responsibilities /
  • Responsible for the delivery of effective change management by consistent application of the change management process and correct integration of tools, platforms, applications and resources.
  • Coordinating change management activities across the organisation
  • Management of IT application and infrastructure change requests, approvals and the scheduled releases into the production environment.
  • Maintaining the configuration, efficiency and effectiveness of the change management process tool.
  • Deliver customer facing and internal change management activities to ensure ongoing stakeholder and user engagement.
  • Schedule and lead weekly meetings for Change request review (CAB) and other change scheduling requirements.
  • Manage the timely completion of the Change Request Process.
  • Determine if the proper risk and impact assessments have been completed.
  • Escalates risks and issues to the appropriate stakeholders
  • Ensure Change Requests are properly documented.
  • Develop and Maintain effective Change calendar, Forward Schedule of Change.
  • Provide regular communications to stakeholders.
  • Develop and Provide Change management Metrics and reports.
  • Ensure Change collision is considered and maintenance periods are evaluated.
  • Review and improve the Change Management Process as needed.
  • Participate in the auditing process as required.

Knowledge and Qualifications / Essential Criteria
  • Relevant 3rd level qualification –
  • 2 years experience and expertise in change management process using ITIL best practice
  • 2 years experience with ITSM Tools (ServiceManager is a plus)
  • Proficient use of Microsoft Office tools, especially Excel, Word and Powerpoint, Project experience would be useful.
Desirable Criteria
  • Certification in Project management skills
  • Knowledge of IT end to end Service Delivery
  • ITIL v3 Foundation Certification - Solid understanding of ITIL v3 Best Practices
  • Previous experience in a Problem Management role

Person Specification /
  • Excellent Communication skills
  • Excellent organisation skills
  • Customer-service orientation
  • Strong analytical and problem-solving skills
  • Ability to adapt to varying demands
  • Self-motivated with ability to work with minimum supervision
  • Passion and commitment to excel