Fitzroy Village Management Limited

Current Status: 22 October 2013

The following summary has been accepted by the Ministry of Health as being an accurate reflection of the Surveillance Audit conducted against the Health and Disability Services Standards (NZS8134.1:2008; NZS8134.2:2008 and NZS8134.3:2008) on the audit date(s) specified.

General overview

Fitzroy of Merivale is a 30 bed rest home facility providing aged care services to persons in St Albans Christchurch. The facility had 24 occupied beds on the day of the surveillance audit. The owner operators were on site during the audit. They recently purchased the facility. Residents and family interviewed verify the transition to the new owners has been seamless. Quality management and risk systems are in place and meet the requirements of the Standard audited.
All of the eight areas identified as requiring improvement in the previous audit have been addressed. This audit has identified that improvements are required in relation to medication management and rotation of food stock.

Audit Summary as at 22 October 2013

Standards have been assessed and summarised below:

Key

Indicator / Description / Definition /
Includes commendable elements above the required levels of performance / All standards applicable to this service fully attained with some standards exceeded
No short falls / Standards applicable to this service fully attained
Some minor shortfalls but no major deficiencies and required levels of performance seem achievable without extensive extra activity / Some standards applicable to this service partially attained and of low risk
A number of shortfalls that require specific action to address / Some standards applicable to this service partially attained and of medium or high risk and/or unattained and of low risk
Major shortfalls, significant action is needed to achieve the required levels of performance / Some standards applicable to this service unattained and of moderate or high risk

Consumer Rights as at 22 October 2013

Includes 13 standards that support an outcome where consumers receive safe services of an appropriate standard that comply with consumer rights legislation. Services are provided in a manner that is respectful of consumer rights, facilities, informed choice, minimises harm and acknowledges cultural and individual values and beliefs. / Standards applicable to this service fully attained.

Organisational Management as at 22 October 2013

Includes 9 standards that support an outcome where consumers receive services that comply with legislation and are managed in a safe, efficient and effective manner. / Standards applicable to this service fully attained.

Continuum of Service Delivery as at 22 October 2013

Includes 13 standards that support an outcome where consumers participate in and receive timely assessment, followed by services that are planned, coordinated, and delivered in a timely and appropriate manner, consistent with current legislation. / Some standards applicable to this service partially attained and of medium or high risk and/or unattained and of low risk.

Safe and Appropriate Environment as at 22 October 2013

Includes 8 standards that support an outcome where services are provided in a clean, safe environment that is appropriate to the age/needs of the consumer, ensure physical privacy is maintained, has adequate space and amenities to facilitate independence, is in a setting appropriate to the consumer group and meets the needs of people with disabilities. / Standards applicable to this service fully attained.

Restraint Minimisation and Safe Practice as at 22 October 2013

Includes 3 standards that support outcomes where consumers receive and experience services in the least restrictive and safe manner through restraint minimisation. / Standards applicable to this service fully attained.

Infection Prevention and Control as at 22 October 2013

Includes 6 standards that support an outcome which minimises the risk of infection to consumers, service providers and visitors. Infection control policies and procedures are practical, safe and appropriate for the type of service provided and reflect current accepted good practice and legislative requirements. The organisation provides relevant education on infection control to all service providers and consumers. Surveillance for infection is carried out as specified in the infection control programme. / Standards applicable to this service fully attained.

HealthCERT Aged Residential Care Audit Report (version 3.91)

Introduction

This report records the results of an audit against the Health and Disability Services Standards (NZS8134.1:2008; NZS8134.2:2008 and NZS8134.3:2008) of an aged residential care service provider. The audit has been conducted by an auditing agency designated under the Health and Disability Services (Safety) Act 2001 for submission to the Ministry of Health.

The abbreviations used in this report are the same as those specified in section 10 of the Health and Disability Services (General) Standards (NZS8134.0:2008).

It is important that auditors restrict their editing to the content controls in the document and do not delete any content controls or any text outside the content controls.

Audit Report

Legal entity name: / Fitzroy Village Management Limited
Certificate name: / Fitzroy of Merivale Rest Home
Designated Auditing Agency: / DAA Group Ltd
Types of audit: / Surveillance
Premises audited: / 4 MacDougall Avenue, St Albans Christchurch.
Services audited: / Rest Home
Dates of audit: / Start date: / 22 October 2013 / End date: / 22 October 2013
Proposed changes to current services (if any):
Total beds occupied across all premises included in the audit on the first day of the audit: / 24

Audit Team

Lead Auditor / XXXXXXXX / Hours on site / 8 / Hours off site / 4
Other Auditors / Total hours on site / Total hours off site
Technical Experts / Total hours on site / Total hours off site
Consumer Auditors / Total hours on site / Total hours off site
Peer Reviewer / XXXXXXXX / Hours / 3

Sample Totals

Total audit hours on site / 8 / Total audit hours off site / 7 / Total audit hours / 15
Number of residents interviewed / 4 / Number of staff interviewed / 8 / Number of managers interviewed / 2
Number of residents’ records reviewed / 4 / Number of staff records reviewed / 6 / Total number of managers (headcount) / 2
Number of medication records reviewed / 8 / Total number of staff (headcount) / 21 / Number of relatives interviewed / 1
Number of residents’ records reviewed using tracer methodology / 1 / Number of GPs interviewed

Declaration

I, XXXXXXXX , hereby submit this audit report pursuant to section 36 of the Health and Disability Services (Safety) Act 2001 on behalf of the Designated Auditing Agency named on page one of this report (the DAA), an auditing agency designated under section 32 of the Act.

I confirm that:

a) / I am a delegated authority of the DAA / Yes
b) / the DAA has in place effective arrangements to avoid or manage any conflicts of interest that may arise / Yes
c) / the DAA has developed the audit summary in this audit report in consultation with the provider / Yes
d) / this audit report has been approved by the lead auditor named above / Yes
e) / the peer reviewer named above has completed the peer review process in accordance with the DAA Handbook / Yes
f) / if this audit was unannounced, no member of the audit team has disclosed the timing of the audit to the provider / Yes
g) / the DAA has provided all the information that is relevant to the audit / Yes
h) / the DAA has finished editing the document. / Yes

Dated Monday, 18 November 2013

Executive Summary of Audit

General Overview
Fitzroy of Merivale is a 30 bed rest home facility providing aged care services to persons in St Albans Christchurch. The facility had 24 occupied beds on the day of the surveillance audit. The owner operators were on site during the audit. They have recently purchased the facility. Residents and family interviewed verify the transition to the new owners has been seamless. Quality management and risk systems are in place and meet the requirements of the Standard audited.
All of the eight areas identified as requiring improvement in the previous audit have been addressed. This audit has identified that improvements are required in relation to medication management and rotation of food stock.
Outcome 1.1: Consumer Rights
Open communication processes with staff, residents’ meetings and an ‘open door’ policy of the manager are in place. Adverse event reporting shows open disclosure is occurring with residents and with family members. Although there are not currently any residents who require interpreter services, the service providers have access to the local district health board interpreter services.
There are not currently any complaints in the complaints register, however a documented complaints process meets requirements and is made available to residents and their family members.
Outcome 1.2: Organisational Management
A business plan that includes a mission, philosophy, values and scope of the services sits alongside the quality goals and quality philosophy. Quality and risk management systems are currently being coordinated by the manager until a new registered nurse/quality coordinator, who has now been appointed, commences work. Two monthly quality meetings are being maintained and quality improvement projects for staff education and for medicine management have been completed. An internal audit system is in place. A project system has been developed to ensure all corrective actions are reviewed and evaluated. The risk management plan has been reviewed and the hazard identification and management plan is up to date.
Staff files show human resources processes, for ensuring appointed staff will safely care for the residents, are in place. Qualifications are being checked; initial interviews and referee checks undertaken, and annual performance appraisals are being completed. Orientation/induction of new staff is occurring and staff education programmes are being reinstated with a minimum number of hours per year required of each person.
Staffing levels are consistent with the associated policy, a registered nurse is on duty or available every day over twenty four hours and contingency plans are in place for any increases in acuity of care or in resident numbers.
Outcome 1.3: Continuum of Service Delivery
A multidisciplinary team approach has been implemented in assessing the residents' needs on admission and on an on-going basis. The admitting registered nurse (RN) develops care plans to guide care staff in service provision and reviews these within recommended timeframes. Observation of care staff, review of written progress notes, and resident and family interviews, verifies that staff provide individualised care that is reflective of the care plan content. There is evidence in residents' files of referral to other health services and that the choices of residents and their families are being respected. Previous areas requiring improvement in assessment processes including referral for needs assessment are now occurring.
Activities are age appropriate and varied. A monthly programme is developed and available for residents. Residents and families interviewed state that activities are suitable for the resident and family are also encouraged to participate. Outings and internal entertainment are regularly offered.
Policies and procedures, storage and reconciliation of medicines meet legislation and guidelines. A blister pack system is implemented. Medication administration is observed on the day of the audit. Care staff, assessed as medication competent, follow a GP prescription record to administer medications. Improvements are required relating to RNs transcribing verbal medication orders; faxing of prescription records; crushing of medications; and documentation of details for 'as required' medications.
A dietary assessment is completed for each resident on admission and any special dietary needs are provided. Personal likes and dislikes are catered for, and residents have a role in menu preferences which are discussed at residents' meetings. Those interviewed are satisfied with the meals provided. Appropriate storage, refrigeration and food preparation is occurring, however, an improvement is required relating to stock rotation for dairy products. The current menu has been reviewed by a dietitian, which addresses a previous required improvement. Meals delivered from the hospital kitchen next door are hot and nutritious as verified in records and resident feedback.
Outcome 1.4: Safe and Appropriate Environment
The building warrant of fitness is current. There have not been any structural changes to the facility since the previous provisional audit. Four areas for improvement relating to the laundry, outside paving, first aid certificates and an approved evacuation plan identified at the provisional audit have been addressed.
Outcome 2: Restraint Minimisation and Safe Practice
The facility has policies and procedures in place for restraint minimisation and safe practice and use of enablers that meet the requirements of the Standards. There are no restraints or enablers in place at the facility on the day of the audit.
Outcome 3: Infection Prevention and Control
The 2013 infection control (IC) programme, provided by an externally contracted service, includes monthly surveillance data collection that is reflective of the IC requirements of the facility. The facility manager has past experience in IC, addressing the previous required improvement, and oversees the IC education and governance regarding all collated data, trends and patterns.

Summary of Attainment

CI / FA / PA Negligible / PA Low / PA Moderate / PA High / PA Critical
Standards / 0 / 18 / 0 / 1 / 1 / 0 / 0
Criteria / 0 / 41 / 0 / 2 / 1 / 0 / 0
UA Negligible / UA Low / UA Moderate / UA High / UA Critical / Not Applicable / Pending / Not Audited
Standards / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 30
Criteria / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 57

Corrective Action Requests (CAR) Report

Code / Name / Description / Attainment / Finding / Corrective Action / Timeframe (Days) /
HDS(C)S.2008 / Standard 1.3.12: Medicine Management / Consumers receive medicines in a safe and timely manner that complies with current legislative requirements and safe practice guidelines. / PA Moderate
HDS(C)S.2008 / Criterion 1.3.12.1 / A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines. / PA Moderate / Eight medication files are reviewed. The number is extended to provide conformity. There are three areas of required improvement:
1. Six of eight prescription forms are faxed records, the original record is in the file but has not been updated by the GP, and the GP signs the three monthly reviews on the faxed record.
2. One of one prescription record has a verbal order documented twice on the prescription record by the RN (transcription) and has not been signed by the GP within two working days. There is other transcribing on medication records that is not the prescribers (for example: allergies).
3. Two of two residents have crushed medication. This is not signed by the prescriber on the prescription record, and the medication is administered to the resident (observed) in yoghurt and the resident or the Enduring Power of Attorney (EPOA )has not consented to this. / Medicines management is implemented to comply with legislation and guidelines. / 90
HDS(C)S.2008 / Criterion 1.3.12.6 / Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines. / PA Low / Medication prescription records for pro re nata (prn) medications, for example, paracetamol, lactulose, codeine recorded as prn, do not have the timeframe and reason for the medication included / Medicine information is recorded to a level of detail to comply with guidelines, for example prn, and the timeframe, and what the medication is required for. / 180
HDS(C)S.2008 / Standard 1.3.13: Nutrition, Safe Food, And Fluid Management / A consumer's individual food, fluids and nutritional needs are met where this service is a component of service delivery. / PA Low
HDS(C)S.2008 / Criterion 1.3.13.5 / All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines. / PA Low / All food items are dated for the date of arrival and the older items moved to the front, except for the several bottles of milk sighted on the day of the audit. This is an area requiring improvement. / All aspects of food storage is required to comply with guidelines including rotation of stock. / 180

Continuous Improvement (CI) Report