Call Musketeers troubleshooting spreadsheet
Please complete as many sections as possible when troubleshooting computer problems.
This spreadsheet will be used to update a database that will allow searching for similar problems and analysing problems to be more efficient. This may include who to escalate the problem to, or any analysis by a technician.
There are currently four problems listed on the troubleshooting spreadsheet. Add least six more possible problems with peripherals, and how you would solve them. The spreadsheet will be used by the IT Database Manager to upload into a new IT Troubleshoot Database.
Call Musketeers troubleshooting data for spreadsheet
Job no. / Date / Reported by (incl. position) / Hardware / Software / Problem / Solution001 / 24 Nov / Fred Grove
Finance Manager / PC mouse / No cursor on monitor as mouse moved on mat. / Cleaned the mouse and put away as a spare. Replaced with an optical mouse.
002 / 28 Nov / Harry Smith
Marketing Manager / Anti virus program / Virus Scan jamming every time computer turned on. / IT Tech found Domain Users had no permissions for auto download function. Allowed full control permissions for Domain users on Anti-Virus folder.
003 / 5 Jan / Maria Ho
Sales Manager / Printer 1 Jams / Repeated paper jamming. / Reported to vendor as only purchased one month ago. Tech cleaned printer and reset rollers. Very worn recycled paper used: sometimes could be torn or even wrong size.
004 / 9 Jan / Sue Hoy
Sales Manager / Speakers / Speakers not working. / Checked that all cables were connected correctly. Re-installed audio drivers.
005 / 12 Jan / Mo Jones
Finance Officer / Not Applicable / Printers / Unable to locate any laser printers. / Reinstalled printer driver over network. All laser printers are same model.
006 / 12 Jan / Jessie James
Client Consultant / Printer 2 / Unable to locate network printer 2 / Printer OK when printing local document. Was not shared. Shared the printer and all users able to find.
007 / 22 Jan / May Jones
Finance Officer / Printer 1 / Unable to locate laser printer 1 / Tested printer locally, OK. Tested over network OK. Job pending.
008 / 22 Jan / Fred Grove
Finance Manager / Printer 1 / Unable to locate laser printer 1 / Tested printer locally, OK. Tested over network OK. Considered previous job: 007. Checked access for Finance Group but was none. Gave print access for Finance Group.
009 / 2 Feb / Jessie James
Client Consultant / Printer 3 / Cannot print colours or graphics correctly to new printer. / Drivers not updated for new printer. Checked other users in same area and all drivers needed updating.
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