CALIFORNIA STATE UNIVERSITY, LONG BEACH

COLLEGE OF HEALTH AND HUMAN SERVICES

HEALTH CARE ADMINISTRATION DEPARTMENT

Course Syllabus: HCA 480: Internship in Health Care Administration

Spring 2016 (rev. Jan 12, 2016) (Selected Thursdays)

Instructor: Terence Cunningham, MHA, FACHE, Executive Faculty / Class Number HCA 480: Section 04
Course ID: 7074
Office Hours: 4PM and 6:45 to During the weeks when classes are held, Tuesdays 2:30 Wednesdays 2:30-4 PM, and 6:45 to 7:15 PM; and Thursdays 2:30-4 PM, during weeks classes are held. (See Section III below).
Phone: Need to call 562-430-6465 in advance for an office appointment. This is necessary to avoid conflicts with already established appointments).
Office location: SPA Bldg. 027,
E-mail:
562-430-6465 / Class Time & Location: On selected Thursday, per schedule below in Section III. Classes are 7 PM- 9:45 PM, in ET 105
Additional Contact Information:
HCA Program Administrative Coordinator: Deby McGill; ,
Telephone 562-986-5694; fax 562-985-5886

Course Prerequisites: HCA Major. For HCA 480: HCA 300, 341, and 465 and HSC 150; For HCA 580: HCA 502, 505, 510, 515, 524, 530, 535, 550;

Additional Students’ Requirements: Students must have an E-mail address and Internet access to BeachBoard. Student files submitted to the instructor’s drop box must be compatible with CSULB BB software programs, in order to be opened for reviewing and grading.

Required Textbook: 101 Careers in Healthcare Management by Leonard H. Friedman and Anthony R. Cover published by Springer Publishing Co., copyright 2013 ISBN #978-0-8261-9334-6. Course text is on reserve in the CSULB library under the instructor’s name and course)

I. Catalog Description

HCA 480 and HCA 580: A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor-(organizational employee). Letter grade only (A-F). HCA 580 students require an additional assignments, including an organizational report and training video. Letter grades only.

Placement Site: Students may arrange for their own healthcare related site internship experience or the instructor will try to help them find a site; a site list will be posted on Beach Board under the instructor’s course content, section titled finding an Internship Site. All internship placement sites must be instructor approved and have a current affiliation agreement with CSULB.

II. Learning Objectives, Domain and Competency Table

Learning Objective / Domain / Competency / Activity (A1), Assignment (A2) or Assessment (A3) /
Provide on-the-job training and exposure to health care management activities / 5A / General business skills and management / Site specific on the job activities (A1),
Defined in Preceptor’s Learning Agreement (A2), Monthly progress report (A3).
Assist the organization to accomplish a defined task or project / 3C / Contributions to the Community (organization) and Profession / Site specific on the job activities (A1),
Defined in Learning Agreement (A2), Monthly progress report (A3).
Produce a report or other material demonstrating the student’s research, analytical and writing abilities. / 3A,1B,
(2D,4A-D,5B-H, possible, site dependent.) / Personal and Professional Accountability
Communication / E-portfolio (A1,2,3)
Promote the student’s personal and career development through interaction with the preceptor and members of the organization. / 3A
3B / Personal and Professional Accountability
Professional Development & Lifelong learning / ICE's, workshops, prof. development events (A1), required attendance, elevator speech. (A2), Reflections sheets (A3).
For HCA 580/499:
Health Systems and Organizations / 4A / Health Care Systems & Organizations / Organization Report ( A2)

III. HCA 480/580 MEETING SCHEDULE

Class #

Date 2016

/ Topic /
#1
Jan 21
Thurs. / -How to obtain acceptance at an internship site
-Cover letter preparation
and resume preparation
-Review Syllabus
-Attendance and meaningful participation
-Significant and in-depth class contributions.
-Student Contact form
-HCA 580 students additional assignments
Successful internship / -Prior to this class meeting, review memos in course content “How to Find an Internship Site”, and the ”Internship MATCH Process”
-Review and become familiar with instructions posted on writing cover letters and resumes preparation, before class #1. See course content section on BB. It is strongly recommended each student bring the first draft of their own cover letter and resume to class #1 for an ungraded review and suggested edits by the instructor during class time.
- Lecture, Creating the HCA job entry level Cover Letter and Resume
-Homework Assignment (HA) #1, Create personal entry level business cover letter and resume. Bring 3 draft copies to class #2, Jan 28, for In Class Exercise (ICE) # 2a. (impact on participation points)
-Bring further updated CL and Resume to class #3, Feb 11 for further review in ICE #3b.
- Submit HA #1 final CL and Resume to drop box for grading not later than (NLT) Sunday Feb 14.
-Review course syllabus, class lectures, and assignments, rubrics, student samples, drop box, grading file, course forms, assignment deadlines,
Preceptor’s contact and learning agreement, Instructor’s Letter and attachments for preceptor.
-Note: Students must review and become familiar with all the items posted in BB course content for each class session in advance of each class meeting. This will have a bearing on points earned for class contributions
-The signed, Sign In Log will be the basis for attendance, along with arriving on time and being involved the full class meeting. Also, part of the points earned will be based of meaningful participation in class discussion and exercises.
-No points in this category for just being in the classroom. Points can be earned for significant classroom contributions, proposing and presenting special reports related to class discussion, use of related research citations.
-Student contact form is due NLT the first day of class, Jan 21, in the appropriately labelled mailbox in instructor’s drop box. Early submissions are recommended.
--HCA 580 students-Review separately with HCA 580 students the Organizational Report (HA #1b) due NLT class # 5, Apr 7 and Training Video assignment (HA#1c), which is also due NLT class #5, Apr 7
-Student Training video on how to have successful internship
#2
Jan 28 / -Syllabus review
-Rules of Conduct
-Course textbook
-Instructor’s Background
-Purpose of HCA Internship Courses
-Career Focus, Job Focus
-Review of first draft of cover letters and resumes
-Networking events Q + A’s
-Elevator speech, career objective statement
-Internship site status
-Bring laptop computer to class #3 for WIX training / - Continue review of course syllabus
--Lecture on rules of professional conduct at Internship site and classroom
- “101 Careers in Healthcare Management”, available on-line through CSULB Library
-Review instructor’s HCA background
-Lecture on purpose, goals of HCA Internship courses
- Lecture on how to select a Personal Career Focus and job title objective.
-HA #2a, Career Focus Oral Presentation in class #4, Mar 10, power point-
-ICE #2a, Review of Cover letters, Resumes, group critiques (from HA #1) (Bring 3 copies of each to class)
-Lecture on networking and handling Q and A’s at networking events.
-HA #2b Develop 4 interview type questions and 4 part rationale for answers. Bring 3 copies to class #3, Feb 11, for ICE #3
-Lecture, Developing the elevator/ COS speeches
-ICE #2a Practice elevator speeches
-Internship site status
#3
Feb 11 / -E-Portfolio training (bring lap top computer to class)
-Career objective statement videos
-Guest Speaker (possible)
-Monthly Progress Reports
-Job Networking
-ICE CL, resumes
-Interviewing
-Internship Site Status,
Barriers
-MPR #1 due NLT Feb 28 / - Lecture and training on creating a personal e-portfolio. (WIX format)
-HA #3a, Create a personal e-portfolio report, present in class # 6, Apr 28, or earlier.
-Lecture, training on creating career objective statement videos
-HA #3b, Create personal career objective statement video, present in class #6, Apr 28 or earlier
-Possible guest speaker, Health Care Careers
-MPR #1, due NLT Feb 28; MPR #2, due NLT Mar 28. If finishing 120 hours before MPR #2 is due, MPR #2 and #3 can be combined for a blended grade. Let instructor know this when sending to drop box for MPR #2 and MPR #3. MPR #3 is due NLT Apr 24.
-Lecture on job networking conveying related job skills, selling yourself.
- ICE #3b Final review of updated Cover letter and Resume with small groups and instructor. (see HA #1a)
-HA #1a, Final Cover letter and Resume due NLT Feb 14 in drop box for grading
-Sample interview questions, how to answer probably questions, 2 minute sound bytes
-ICE # 3a Practice networking Q+A’s (see HA #2b, bring 3 copies to class)
-ICE # 3b Practice interviewing instructor
-Discuss barriers, difficult problems to resolve at site
#4
Mar 10 / PROFESSIONAL DRESS DAY
-Career Focus Reports, student presentations
-Body Language
-Professional Etiquette----Different expectations, biases between age generations
-End of Semester TelCon, Stu-Precep-Instr
-Guest speaker, Professional Dress
-Guest speaker on Volunteerism
-Elevator speeches, networking events
-Internship site activities, projects
-MPR #2 due NLT Mar 27
-HCA 580 items / -Dress as if coming to an important job interview. See dress rubric posted in class content Class #4
-Students individually present their career focus reports (ref. HA # 2a), no power points, and no visual aids. (Only one 3 x 5 card can be used for memory jogging, but reading an essay will not receive a grade above 75%. Refer to the oral presentation rubric in BB Content). Rehearse your presentation several times in advance to polish it and convince the class you have done the right research and developed the right action plan. Sell yourself.
-Lecture on handshaking, posture, body language answering sensitive questions, dealing with shyness.
-Lecture on etiquette (general, web, phone)
-Lecture on differences between age generations, dealing with biases, expectations, the impact on getting and keeping job.
-HA #4a, Conduct Telcon w/Preceptor-Instructor-Student together, due by phone NLT Apr 27. Telcons can start Apr 11, or sooner if 120 hours are completed. (Plan in advance, schedule early. Unavailability of preceptor at the last minute will not earn the student points)-
-Lecture on Professional Dress, See dress Rubric in content
-ICE # 4a Peer Critique on Professional Dress
-Lecture on Volunteerism as Work Experience
-ICE #4b Practice elevator speeches with a clear job objective
- ICE # 4, Each student discusses at least one significant
new skill learned at their internship site.
HCA 580 students, review of status on orgn. Rpt., tng. video, resume book.
#5
Apr 7 / -Guest speaker, Health Care Careers,
-The Interview Process
-Generational differences
-Site status
-MPR #3 / -Identifying job related keywords and skills, how to prepare for interviewing, resume preparation
-ICE #5a Reflections on Health Careers guest speaker-
-Lecture on how to prepare for an job interview
-Lecture on how to anticipate and provide answers in light of generational differences
HCA 580 students present 5-6 minute PP organizational report on their site. ((HA # 1b) and HA #1c, training video of 4 minutes
-HCA 580 resumes, final QC
-ICE #5b, Lessons learned at internship site
- MPR #3 due NLT Apr 24
#6
Apr 28 / -e-Portfolio and career objective statement video presentations
-Course Topics and site Satisfaction Survey
-End of Semester Evaluation by Preceptor form due
-Internship Site barriers and solutions
-Elevator speeches
-MPR #3, due NLT May 1- / -ICE #6a, E -Portfolio and COS video presentations (see HA #3a and HA# 3b). Have these loaded on your laptop computers and bring to class to show in small groups as an ICE. #6
--HA #6, Feedback on Course topics recommendations, and Satisfaction with Site for HCA Internship, due in Drop box NLT Sunday prior to class #7, May 1, Also bring a copy to class for an ICE #7a
- Preceptor’s evaluation Due NLT May 1
-ICE # 6b, Each Student discusses at least one barrier at site and the suggested resolution
-Practice elevator speeches with instructor-
-Due dates
#7
May 5 / -Second semester HCA internship topics overview
-HCA 481 Course preview.
-Discussion of topics covered in course, recommendations for future courses
-Guest speaker(s), Health Care Careers
- Surprises, lessons learned at Internship Site / -Overview HCA 481 topics, continuation of internship
-ICE #7a, Feedback on Topics covered in course
-ICE #7b Suitability of Site
-Guest Speakers, former successful HCA graduates, on next steps in HCA 481 and how to start to seriously interviewing
-ICE #7c, Surprises, lessons learned at internship site.
LAST DAY any assignments will be accepted.
DUE NLT May 1
-Preceptor End of Semester Evaluation
-Let instructor know again if you took HCA 480 and 481 together this semester)
-Signed documentation by preceptor that 120 hours or more have been completed. This can be done on MPR #3 if annotated and signed
-Request for Incomplete Grade form, if applicable

-Scheduled Items and due dates are subject to change depending on class size, guest speaker availability, and other factors. Guest speakers are proposed, not confirmed.

-Instructions for Homework Assignments (HA #) will be discussed in class and also posted on the BB class content. Note HA’s submitted to the instructor’s drop box, correctly labelled mailbox late will receive zero points.

IV. HCA 480 Assignments, due Dates (assignments are arranged in order of due dates) and Grade Point Allocations

Assignment / Maximum Points / Due NLT date in
2016 in mailbox or class presentation date
Student Contact form, in drop box (DB) / 2 / Jan 21
Preceptor Contact form and Preceptor Learning Agreement, DB / 6 / 1 st week at site
HA #1- Create Cover Letter + Resume
-1st draft Rpt. due for ICE #2a- Jan 28
-updated draft Rpt. for ICE #3b –Feb 11
-Final CL and Resume Rpt. submission to DB / 30 / Feb 14
HA #2b- Interview Q+A’s w/ 4 part rationale, Rpt for ICE # 3a / 8 / Feb 11
MPR #1, in DB / 15 / Feb 28
HA # 2a- Career Focus Oral Presentation in class / 15 / Mar 10
MPR #2- in DB (if accumulate 120 hours by due date, can ask MPR 2 and 3 be consolidated as one report, but requires greater depth of reflection) / 15 / Mar 28
MPR #3- in DB / 15 / Apr 24
HA #3a - Create personal e-portfolio,( Rpt. for ICE #6a) / 25 / Apr 28
HA #3b - Create COS Video, Rpt for ICE #3b / 15 / Apr 28
HA # 4a - Telephone Conference Call held w/ Preceptor-student-instructor (can start as early as Apr 1) (comments will also to be used for preceptor’s end of semester evaluation) / 10 / Apr 27
HA #6a - Feedback on future course topics and satisfaction with internship site), in DB / 3 / May 1
Preceptor’s End of Semester Evaluation, in DB / 20 / May 1
Signed class attendance log and meaningful participation. (7x1) (Must arrive on time, sign in and not leave early to receive credit) / 7 / Each class meeting
Significant class contributions, in-depth discussions, extra topic related reports, research citations. (7x3). (No credit for just being present in class in this category) / 21 / each meeting
End of Semester Evaluation by Preceptor* / 20 / May 1
TOTAL Points that can be earned / 227
Maximum Bonus Points that can be additionally awarded for outstanding in-depth reflections, outstanding contributions in class meetings, use of research citations that promotes class learning / 3 / Over the entire semester
HCA 580 students refer to HCA 580 syllabus for the additional assignments and grade allocations
HCA 580 only, HA #1b, Org. Rpt, in class
HCA 580 only, HA #1c Training Video, in class / 25
15 / Apr 7
Apr 7

*Note, course forms are on the BB course content section, last items at the bottom, titled Course Forms