By the End of Level 1, Student Employees Should Be Able To

Learning Objective Suggestions

By the end of level 1, student employees should be able to:

• Follow basic office protocol including; requesting time off in advance, arriving on time and leaving at the end of scheduled hours, take only approved work breaks, complete routing tasks on time without prompting by supervisor, dress appropriately, treat co-workers with respect, and appropriately use cell phone and/or other non-work devices during work hours.

• Apply the general principles of effective communication, including; active listening, non-verbal communication, tailoring to the audience, gender-neutral language, and correct grammar, punctuation and spelling in all written communication.

• Tailor written communication to the audience and purpose of the communication (e.g., using proper business communication rather than using “textspeak” such as abbreviations and emoji when communicating with co-workers).

• Write a simple, clear email.

• Connect pieces of information in order to determine or conclude the intended meaning of the sender.

• Make eye contact, and match body language and speech during conversation.

• Understand oral and written instructions and complete a task properly the first time.

• Accept responsibility for quality and timeliness of output.

• Determine anticipated completion of assignments and notify supervisor if work cannot be completed by established deadline.

• Ensure that needed resources are available to complete assignments.

• Model appropriate workplace behavior for co-workers.

• Encourage co-workers to complete assignments accurately and timely.

• Improve the processes used in daily tasks through use of new technology or by streamlining steps needed in the process.

• Be aware that a problem exists and accurately diagnose the problem.

• Making distinctions between similar but subtly different scenarios and determine appropriate course of action.

By the end of level 2, student employees should be able to:

• Minimize distraction, focusing on tasks that need attention.

• Complete ongoing tasks along with a few new assignments.

• Track multiple assignments/projects in an organized and efficient manner.

• Build trust with the team members.

• Work with different members in the department.

• Provide support for another employee’s project.

• Learn about conflict resolutions.

• Know which task to complete first.

• Realize that some assignments may take longer than others.

• Plan and complete a simple project.

• Explain and expressing own ideas.

• Express feelings or concerns in an open and professional manner.

• Relay detailed messages in person or over the phone.

• Utilize constructive feedback.

• Select the appropriate method of communication for the situation (e.g., in person, over the phone, in an email, etc.

• Demonstrate the ability to develop visual presentations with the use of PowerPoint, graphs/charts, and appropriate graphics.

• Collaborate with coworkers and encourage participation of others in the collaboration.

• Effectively teach others simple processes.

• Research and analyze a problem from different perspectives.

• Build a comprehensive picture of the goals to resolving a problem and identify barriers to reaching the goals.

• Brainstorm and develop a range of possible courses of action.

By the end of level 3, student employees should be able to:

• Manage multiple projects along with regular work.

• Work more independently with less supervisory oversight.

• Formulate specific plans to implement the chosen course of action.

• Successfully implement a chosen course of action.

• Experiment and improvise as necessary.

• Gather information- being able to identify the factors involved in the decision.

• Evaluate each option and possible outcomes.

• Determine best choice and putting it into action.

• Effectively teach others complex processes that have several steps.

• Take charge in smaller projects (e.g. leading a small team).

• Deal with an issue as soon as it occurs instead of ignoring it which can lead to a quick escalation and negatively impact.

• Present ideas to one or more people in a clear and concise manner.

• Compose emails or memos to disseminate information for yourself.

• Compose a short justification for a recommended action.

• Work as a team member on a complex project and assume responsibility for one or more components of the project.

• Develop a timeline and determining needed resources for assigned component. Creating a Gantt chart.

• Develop strategies to manage assigned work that optimizes time and resources of self and others based upon the nature of work and resources required to complete it.

By the end of level 4, student employees should be able to:

• Initiate processes to determine the nature of a project- analyzing the needs/requirements/goals.

• Plan the time, resources, and work needed to effectively manage a project- this includes developing a schedule, identifying the activities needed, etc.

• Execute and monitor the project activities performed.

• Implement new ideas and delegate tasks to members on the team.

• Focus on the goals of the institution instead of individual tasks.

• Lead meetings.

• Be able to listen and understand.

• Address issues with the appropriate parties instead of going directly to supervisor.

• Present complex ideas in the form of a proposal, analysis of a problem, memo, justification, and/or instructing others.

• Effectively deliver formal and informal oral presentations to a variety of audiences in multiple contexts.

• Demonstrate consistency in decision-making, characteristic of critical thought processes and analysis of data.