BSBCMM201A Communicate in the Workplace

BSBINM202A Handle mail

PORTFOLIO COVERSHEET

As you work through the Swaggies simulation you will have the opportunity to complete a range of practical activities that will demonstrate that you have developed the knowledge and skills required in the unit of competence, BSBINM202A Handle mail. Your supervisor or teacher may have discussed with you the opportunity of gathering these completed activities and presenting them as a portfolio of evidence that may be used to assess your competence in this unit.

The following checklist may be used by you to identify the various documents that you may wish to include in your portfolio. It should be noted that this list is a guide only and is not exhaustive. You are not required to present all evidence described below. You should discuss with your supervisor or teacher how much evidence is sufficient to demonstrate your competence. You may be required to be provide additional evidence including, being observed completing activities or answering questions.

My job description

Instructions that have I have implemented in the workplace TIP: these can be the instructions given to you by your Swaggies supervisor

Observation checklists completed by my supervisor where I:

Checked and registered incoming mail

Identified and distributed urgent and confidential mail

Sorted and despatched mail to nominated person or location

Recorded and/or reported damaged, suspicious or missing items and taken appropriate action

Collected, checked and sorted outgoing mail

Recorded and processed outgoing mail for despatch

Have used equipment such as scales and franking machines

Despatched mail

Organised urgent delivery of items

Checked enclosures

Extracts from an incoming mail register maintained by me (printed or electronic)

Extracts from an outgoing mail register maintained by me (printed or electronic)

Courier documents completed by me

Practical activities completed by me where I:

Posted a number of special orders a part of the ‘Unique Customer Give Away’

Calculated the cost of sending a range of business letters and parcels for Swaggies

Circulation slips attached to mail by me

Emails or memos sent by me to my supervisor regarding suspicious or damaged mail

Insurance forms completed by me in regard to damaged mail items

Documents prepared by me to organise a bulk mail out

Poster developed by me describing the correct procedure for bulk mail outs

Swaggies organisation chart used by me to identify titles and locations of company personnel and departments

Checklists developed or used by me to ensure that I follow correct workplace procedures

Extracts from organisational policies and procedures that are relevant to such workplace communication processes as:

Registering incoming mail

Handling urgent or confidential mail

Sorting and despatching mail

Handling damaged, suspicious or missing items

Despatched mail

Maintaining the confidentiality, privacy and security of organisational information

Printed or electronic information I have accessed to evaluate and select the best delivery option

Transcripts of conversations I have had with carriers to organise urgent deliveries

Emails and/or memos requesting me to organise urgent deliveries

 ‘To Do’ lists I have used to help me manage my time

The reflective journal I maintained while I worked through Swaggies practical activities

The notebook I used to record instructions from my supervisor and information I sourced to help me complete Swaggies practical activities

Communication Channels Worksheet

Incoming Mail Worksheet

Dispatch of proposal to Aussie Outback Family Restaurants

Distribution of flyer for training programs

Distribution of promotional material for Swaggies Online launch party

BSBINM202A Handle mail

Swaggies Pty Ltd is a simulated company used for training purposes only