180responses Patient Survey
Broomfield Park Medical Centre (November 2012)
Summary See complete responses
When trying to get an appointment or information, how easy was it to get through on the telephone?/ Easy / 126 / 70%
A little wait / 49 / 27%
Difficult / 2 / 1%
Never tried / 2 / 1%
People may select more than one checkbox, so percentages may add up to more than 100%.
If trying to obtain an appointment with your Doctor or a Nurse of choice, were you able to obtain an appointment within 3 days at the surgery?
/ Yes / 97 / 54%
No / 52 / 29%
Do not know / 8 / 4%
Never tried/ no preference on which GP or nurse I see / 22 / 12%
People may select more than one checkbox, so percentages may add up to more than 100%.
If trying to obtain an appointment with any doctor or nurse, were you able to obtain an appointment within 2 days at the surgery?
/ Yes / 126 / 70%
No / 37 / 21%
Do not know / 16 / 9%
People may select more than one checkbox, so percentages may add up to more than 100%.
Do you find that the surgery is open at times that are convenient to you?
/ Yes / 170 / 94%
No / 6 / 3%
Do not know / 3 / 2%
People may select more than one checkbox, so percentages may add up to more than 100%.
If you're not happy with the opening times, what can we do to change them?
About the Surgery
Upon entering the surgery, how clean did you find the reception area?/ Very clean / 131 / 73%
Clean / 46 / 26%
Unclean / 0 / 0%
Very unclean / 0 / 0%
People may select more than one checkbox, so percentages may add up to more than 100%.
How well did you feel you were greeted by the staff?
Very welcomed / 68 / 38%
Acknowledged / 35 / 19%
Not really noticed / 12 / 7%
Little or no interest / 8 / 4%
I used the log in screen, so I did not speak with anyone / 56 / 31%
People may select more than one checkbox, so percentages may add up to more than 100%.
How comfortable were you in knowing that no-one could overhear your conversations in reception
Very comfortable / 62 / 34%
A little cautious / 88 / 49%
Somewhat uncomfortable / 18 / 10%
Very cautious / 3 / 2%
I did not consider this/ I did not speak to anyone / 2 / 1%
People may select more than one checkbox, so percentages may add up to more than 100%.
Were you seen at your appointed time?
/ Yes / 56 / 31%
No / 107 / 59%
Do not know / 12 / 7%
People may select more than one checkbox, so percentages may add up to more than 100%.
Clinical Services
The services we as a practice provide
When entering the doctor or nurses room, I felt that the cleanliness was of a high standard/ Strongly agree / 102 / 57%
Agree / 63 / 35%
Disagree / 0 / 0%
Strongly disagree / 0 / 0%
People may select more than one checkbox, so percentages may add up to more than 100%.
Did the doctor or nurse take interest in what you were discussing with them?
/ Yes, a lot / 141 / 78%
Some interest / 23 / 13%
Little interest / 0 / 0%
No interest at all / 0 / 0%
People may select more than one checkbox, so percentages may add up to more than 100%.
My problem or treatment was explained in full.
/ Strongly agree / 83 / 46%
Agree / 80 / 44%
Disagree / 1 / 1%
Strongly disagree / 0 / 0%
People may select more than one checkbox, so percentages may add up to more than 100%.
I understood what I was being told entirely.
/ Strongly agree / 82 / 46%
Agree / 78 / 43%
Disagree / 0 / 0%
Strongly disagree / 0 / 0%
People may select more than one checkbox, so percentages may add up to more than 100%.
I was able to take the information I was given away with me and apply it to start solving the problem
/ Strongly agree / 73 / 41%
Agree / 86 / 48%
Disagree / 3 / 2%
Strongly disagree / 1 / 1%
People may select more than one checkbox, so percentages may add up to more than 100%.
Continuity of Care*
Thinking about the care you get from your doctors and nurses overall, how well would you say the practice helps you to:
Cope with your health problems?/ Very well / 147 / 82%
Unsure / 11 / 6%
Not very well / 0 / 0%
Does not apply / 21 / 12%
People may select more than one checkbox, so percentages may add up to more than 100%.
Keep yourself healthy
/ Very well / 134 / 74%
Unsure / 22 / 12%
Not very well / 1 / 1%
Does not apply / 22 / 12%
People may select more than one checkbox, so percentages may add up to more than 100%.
Additional feedback
Do you have any additional comments you wish to add?
Please tick the following circle that best describes you/ Patient / 150 / 83%
Parent / 13 / 7%
Guardian / 0 / 0%
Carer / 3 / 2%
Other / 14 / 8%
People may select more than one checkbox, so percentages may add up to more than 100%.
Which of the following age ranges would you place yourself in?
/ 0-25 / 18 / 10%
26-40 / 43 / 24%
41-60 / 48 / 27%
61+ / 50 / 28%
People may select more than one checkbox, so percentages may add up to more than 100%.
What is your ethnicity?
White British / 119 / 66%
White (other) / 13 / 7%
White Irish / 6 / 3%
Mixed Race / 1 / 1%
Indian / 10 / 6%
Pakistani / 0 / 0%
Bangladeshi / 0 / 0%
Other Asian (Non-Chinese) / 3 / 2%
Chinese / 1 / 1%
Black Caribbean / 2 / 1%
Black African / 1 / 1%
Black (other) / 3 / 2%
Other / 21 / 12%
People may select more than one checkbox, so percentages may add up to more than 100%.
Thanks for filling out this questionnaire!
If you have any queries, do not hesitate to contact us at Broomfield Park Medical Centre.
Number of daily responses/
People may select more than one checkbox, so percentages may add up to more than 100%.Number of responses without dates: 1
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