Brick Lane SurgeryPatient Participation Group Meeting

Wednesday30th March2016 at 6.30pm

  1. Welcome
  2. Apologies
  3. Minutes of last meeting
  4. Matters arising and action points
  5. Updates
  6. Review of survey findings
  7. Premises, move and new build
  8. Chair
  9. Members
  10. What do PPG members want from the practice?
  11. Complaints overview
  12. Maters to be referred to CCG
  13. AOB
  14. Date of next meeting

Present at meeting:-

Mr Timothy FellowsChair

Mrs N MPatient member

Mrs L RPatient member

Mrs R CPatient member

Mrs S OPatient member

Mrs S D-CPatient member

Mr R PPatient member

Dr Sarit GhoshPractice GP

Ms Julia ReidPractice Manager Brick Lane Surgery

  1. Welcome

The meeting was opened by Mr Timothy Fellows.

  1. Apologies

Dr Mo AbediPractice GP

Mr V DPatient member

Mrs C APatient member

Mrs N EPatient member

Absent:-

Mrs L SPatient member

  1. Minutes of last meeting:-

Minutes of last meeting were approved. All members and GP’s received a copy.

No action points.

Dates of next meeting to be discussed and circulated to members

To be actioned

  1. Matters arising and action points:-
  1. Premises Move and new build.

Last meeting with Enfield Council went well.

The toilets will be demolished as they are an eye sore.

Action points.

Any new updates on the move all members will be informed

  1. Review of survey findings.

The results of the in-house survey for this year were very pleasing a copy of the survey results were given to each PPG member present.

The survey had been taken over a few days by asking the patients who attended the practice on the chosen days to complete the survey.

The practice asked patients who had an appointment and also patients who came to collect prescriptions.

100 completed survey questionnaires were collected.

One of the questions on the end of the survey was asking patients if they would like to join the practice PPG there had been response but only one patient had added there name to the survey to be contacted.

Action points

The survey results will be displayed in the waiting room and on the Practice web site.

  1. GPs and staff

Dr Nadina Hussain is still on maternity leave and the practice has employed Dr NasrinHanifi to cover 4 of her sessions in her absence. She is expected to be with us until September 2016.

We have a new member of staff joined the practice recently and is covering Monday and Tuesday pm surgeries.

Dr Rachael Friel is no longer with us she was at the surgery for 1 year as a clinical fellow. Though her year is now complete she has been back to the surgery to cover as a locum GP. She was liked by patients and staff alike.

  1. Evergreen Surgery

The service at Evergreen surgery for seeing patients when the surgery is full has now come to an end. This service had been a pilot scheme for the winter months. The service was now only with Barndoc and is accessed via the 111 telephone for out of hours.

The service at Evergreen surgery had not really suited our patients as most had not wished to travel to Edmonton but the ones who had had no complaints.

The same service had been offered in Green Lanes surgery but this was too far for our patients to travel.

  1. GPs on front line at North Middlesex A & E department.

GPs had been on front line at North Middlesex Hospital A & E department and had managed to reduce the people waiting by 20% by sending them to the more appropriate service.

  1. Website

The surgery Website will be updated to reflect the surgery changes with a newsletter and to inform the patients of the NHS Health Checks.

Also to be updated with the latest PPG meetings and survey.

Action points

To contact the website provider to enquire how to change website.

  1. Matters to be referred to the CCG

The surgery is finding problems with the domiciliary blood service that is supplied by North Middlesex Hospital for the house bound patients.

The surgery has recently referred 3 patients to have an INR blood test and the domiciliary nurse has not turned up, has not contacted the patient nor have they informed the surgery they have not been able to do the bloods.

Our chair Mr Timothy Fellows had found the same problem with his parents GP and the domiciliary nurses who had not attended his own parents when they had been requested.

Action points

Mrs C and Mr Fellows will both report the faults of the service when they have their meetings with the CCG. The practice will report the service again. They have reported the situation in the past. The surgery will give Tim Fellows and R C the e-mail address to complain to.

  1. Complaints Overview

The surgery had received one complaint and the PPG were told how the complaint had arisen and how it had been dealt with.

  1. AOB

Dates for fore coming meetings.

It was decided there would be 2 joint meetings for the 2 practices a year and then the individual surgeries would arrange their own meetings around these dates.

It was decided the Practice PPG AGM will be biennial and the constitution will be revised.

Action dates to be advised

  1. Date of next joint meeting

Joint meeting with East Enfield Practice and Brick Lane Surgery

To be advised