BPM Course Curriculum Outline

BPM Course Curriculum Outline

BPM Course Topics Outline

[draft, Nov 30, 2004 © Widener University]

OVERVIEW OF BPM: (Proposed course topics outline – BPM: Modeling to Monitoring – will be offered Fall 05)

COURSE OVERVIEW AND AN INTRODUCTION TO BUSINESSS PROCESS MANAGEMENT (BPM)

  • What is BPM?
  • Concepts: BPM, Business Process
  • Drivers of Business Change and Improvement
  • New-Age Business Drivers
  • E-Business technology drivers
  • Why use Business Process Management?
  • The next source of Competitive Advantage: The Real Time Enterprise
  • Business Process Automation
  • Who are the BPM Software Vendors?
  • BUSINESS PROCESS STRATEGY:

PROCESS MANAGEMENT PRINCIPLES

  • Principles of Process Management
  • BPM vs. Workflow
  • The Process Management Framework
  • Project Management Essentials
  • Understanding Process Management Value
  • Benefits of BPM

PROCESS ORGANIZATION STRATEGY

  • Process Ownership and Stewardship
  • Partnerships and Business Process Outsourcing
  • Process Improvement
  • Six Sigma and other techniques
  • The Business Process Maturity Model
  • Lessons from GE
  • BUSINESS PROCESS DESIGN:

DEVELOPING A PROCESS-CENTRIC ORGANIZATION

  • Architecting Your Processes and Aligning them
  • Designing Processes
  • Managing and Monitoring of Business Processes
  • Deploying BPM
  • Formulating a Process Vision
  • Critical Success Factors

UNDERSTANDING AND DESIGNING PROCESS; MEASURING PROCESS PERFORMANCE

  • Process and Project Scoping
  • Mapping Existing Process Understanding
  • Benchmarking processes
  • Designing and Modeling the Renewed Process
  • Understanding BPM Key Performance Indicators (KPI)
  • The Event Driven Company
  • BUSINESS PROCESS IMPLEMENTATION:

BPM Implementation

  • Understanding the Implementation phase
  • Preparing for Business Testing
  • Developing Rollout Plans
  • Implementing Changes
  • Managing Business Process Change
  • BUSINESS PROCESS CONTROLLING:

RISK FACTORS IN BUSINESS PROCESS MANAGEMENT; HUMAN CHANGE

  • What is risk?
  • The process Management Framework’s Contributions to Risk Mitigation
  • The Risk-Management Process
  • Process Monitoring and Controlling
  • Managing Change in Business Process Management

BPM Initiatives and Developing Standards

  • Business Process Modeling Notation (BPMN)
  • The Business Process Modeling Language (BPEL)
  • BPM Framework
  • Business Activity Monitoring (BAM)
  • BPM Tools and trends

BUSINESS PROCESS ANAYLSIS AND PROCESS AUTOMATION (existing course, taught every Fall)

TEXT USED:
Sharp, Alec and Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Application Development, Artech House, Inc., 2001.

INTRODUCTION

  • Introduction and review of Competitive Information Systems
  • What is the competitive advantage of IT?
  • IT's role in achieving competitive advantage
  • Introduction to Enterprise Systems and workflow management systems
  • Introduction to Process-oriented Business Systems
  • Introduction to BPM: The Business Process Transformation

BUSINESS PROCESSES AND PROCESS ANALYSIS

  • What is a Business Process?
  • Business Process Redesign and IT
  • BasicBuilding Blocks of a process
  • Introduction to process analysis and modeling
  • What is Workflow?
  • Workflow Management Systems
  • What are inter-organizational processes?
  • Beginning Process/Workflow Modeling
  • Introduction to Process Automation using SAP R/3- demo and lab

PROCESS AUTOMATION AND ENABLING TECHNOLOGIES

  • The Collaborative Organization
  • The Network Infrastructure; Client/Server Technologies
  • Intranet vs. Internet: Business - to - Business
  • The growing importance of electronic collaboration: the internet/intranet age
  • Web-based workflow and groupware
  • Business Repositories
  • XML, BPEL
  • E- Business
  • Object-Oriented Technologies
  • The Technology in SAP R/3
  • SAP R/3 Business Workflow - lab

BUSINESS PROCESS ANALYSIS AND PROCESS MODELING TECHNIQUES

  • Process Thinking and Reengineering
  • Business Process vs. Information Processes
  • Relationship between Technology and Work Design
  • Work Processes and Job Redesign; Harmonizing People, Information, and Technology
  • The process life cycle
  • Enterprise modeling; Data Modeling; and Process Modeling: What are they?
  • The differences between Process flow and Data Flow
  • Process (WorkFlow) Modeling (Process Modeling - How to)
  • EPC modeling
  • Using ARIS Toolset for Process Modeling

e-Business Scenarios and EPC diagramming

  • SAP and EPC

WORKFLOW BASICS AND PROCESS AUTOMATION

  • WFMS Market
  • Workflow Basics, Types
  • WorkFlow Analysis and Design
  • Process Life Cycle
  • Business Process Automation
  • WorkFlow Management Technologies
  • Group-Enabled Applications
  • SAP Business Workflow (WebFlow)
  • Introduction to Process Interoperability
  • Standards
  • Contracts
  • Monitoring, Controlling, and Reporting
  • Deadlines, testing, reporting, process logs

PROCESS AUTOMATION IN REVIEW – MOVING TO THE ePROCESS

  • Process Automation in the e-World
  • Security and Integration issues
  • Portals and e-Processes -> M-Processes

MANAGING TECHNOLOGY AROUND BUSINESS STRATEGY

  • Surviving Business Process Redesign: Impacts on Information Systems
  • Business Process Outsourcing
  • Business Process Intelligence
  • Enterprise Application Integration and Process Automation
  • BPM: the next wave
  • Trends

Enterprise Systems, Process Integration, and Architectures(existing course, taught every other Spring)

TEXT USED:
Linthicum, David. Next Generation Application Integration: From Simple information to Web Services, Addison-Wesley Information Technology Series, 2004.

INTRODUCTION TO ENTERPRISE SYSTEMS

  • What are Enterprise Systems?
  • How does ERP create value?
  • Who are the major ERP vendors?
  • Overview of ERP Systems
  • Overview of Enterprise Integration
  • Choosing an ERP system
  • Introduction to ERP Architecture

ENTERPRISE SYSTEMS ARCHITECTURES

  • Overview of Business Processes and Enterprise Systems functionality
  • ERP Architecture
  • ERP technical requirements.
  • Object-Oriented Technologies
  • Intranet vs. Internet
  • Common Central Database; Data Warehouse
  • SAP Architecture
  • SAP R/3 system Overview and Basic Concepts

EXTENDED ENTERPRISE SYSTEMS; ENTERPRISE APPLICATION INTEGRATION

  • Business Information Warehouse
  • CRM
  • Supply Chain Integration
  • Business - to – Business: EAI
  • Building blocks for e-commerce
  • E-commerce and Enterprise systems
  • Web based Enterprise systems
  • Introduction to Enterprise Application Integration
  • Integrating Inter-organizational Enterprise systems.
  • EAI levels
  • Types of Application Integration
  • Information-Oriented
  • Business Process-Oriented
  • Service-Oriented
  • Portal-Oriented

ENTERPRISE SYSTEMS IMPLEMENTATION AND ISSUES

  • Implementing Enterprise Systems
  • Management Issues and Challenges
  • Enterprise Systems Risk - Success and Failure Factors
  • Enterprise systems Life Cycle
  • Choosing an ERP System
  • Designing ERP Systems
  • Market differences for SMEs

ENABLING TECHNOLOGIES OF ENTERPRISE INTEGRATION

  • Enterprise Integration vs. B2B
  • Enterprise Integration vs. Interoperability
  • Middleware
  • RPCs and Messaging

INTEGRATION STANDARDS, APPROACHES, AND FUTURE

  • Integration standards; XML; CORBA…..
  • Supply Chain Integration Standards
  • Web Services
  • Steps to Application Integration
  • Future moving forward
  • ERP to BAM
TRANSFORMATION INTO AND MANAGEMENT OF E-BUSINESS(existing course)

COURSE DESCRIPTION:This course is prepared to introduce graduate students such important current knowledge dealing with implementation, management, and performance measurement issues in transforming a traditional business to an e-business. In addition to exploring recent theoretical developments, students will be introduced to several state-of-the-art e-business software and will study and make presentations on a number of actual e-business implementation cases.

CUSTOMER ORIENTED PROCESS ORGANIZATIONS – CRM (existing course, offered every Spring)

COURSE DESCRIPTION:

Customer Relationship Management (CRM) is a business strategy that enables companies to understand and connect with their customers more effectively. Emerging technologies permit firms to become more customer-centric – a new strategic imperative. Defining and implementing an effective CRM strategy is currently a key topic for marketers. In this course, students will learn about how a company crafts and implements a strategy to coordinate and integrate all of the various touchpoints available to a customer, including web pages, call centers and the field sales force. Various CRM software packages will be examined and discussed.

COURSE OBJECTIVES:

This course should prepare the student to be able to:

  1. Understand multiple methods of using technology to interact with customers.
  2. Discuss Customer Centric Strategy and Customer Loyalty.
  3. Understand the concepts of operational and analytical CRM.
  4. Understand customer profiling and how to use software to identify and target new and priority customers.
  5. Understand the purpose of enterprise resource planning software, the range of its functions, its use in the sales and distribution transactions, and its impact on marketing strategy.
  6. Understand how the marketing of high technology products occurs and where and why it is similar to and different from the marketing of other products.

OTHER COURSE TOPIC AREAS UNDER DEVELOPMENT OR REVISION:

Business Process Management and Change Management

Business Process Innovation and Strategy

Process Monitoring and Control

Process Simulation and Intelligence: Developing an Agile Organization

REFERENCES AND POSSIBLE SOURCES

Aalst, Will Van Der (Editor), Jorg Desel (Editor), Andreas Oberweis (Editor), Jhorg Desel (Editor), “Business Process Management: Models, Techniques, and Empirical Studies”, Springer Verlag, May 2000.

Becker, S.; Rosemann, M.; Schutte, R. "Business-to-Business Process Integration: Functions and Methods", Proceedings of the 5th European Conference on Information Systems (DCIS '97), vol II. Ed. R. Galliers et al. Cork 1997, pp. 816-827.

BPMInstitute White Paper, “State of Business Process Management”, BPMInstitute –

research services by Beagle Research Group, April 2004.

Coleman, K., C. Johnson, J. Ettwein, D. Pigman, and D. Pulak. Reengineering MIS: Aligning Information Technology with Business Operations, Idea Group Publishing, 1996.

Curran, Thomas; and Andrew Ladd. SAP R/3 Business Blueprint: understanding the business process reference model. Prentice Hall PTR. 2nd Edition 2000. pp. 10-16

Curtice, Robert M. "Fundamentals of Process Management: Best Practices in Optimizing Cross-Functional Business Processes", White Paper Performance Improvement Associates, October 2003.

Davenport, Thomas. Mission Critical: Realizing the Promise of Enterprise Systems. HarvardBusinessSchool Press. 2000. pp. 299-311.

Davenport, Thomas and James Short. "The New Industrial Engineering: Information Technology and Business Process Redesign," Sloan Management Review, Summer 1990. [A classic article: Can be found in the Wolfgram Library - HD28.I5 Location M Serials]

Fingar, Peter; and Joseph Bellini. The Real-Time Enterprise, Meghan-Kiffer Press, 2004

Fui-Hoon Nah, Fiona; Janet Lee-Shang Lau; Jinghua Kuang. "Critical Factors for Successful Implementation of Enterprise Systems", Business Process Management Journal, Vol 7, Issue 3, 2001, pp. 285-296.

Grover, Varun; and William Kettinger. Business Process Change: Reengineering Concepts, Methods and Technologies. Idea Group Publishing. 1995.

Grudén, Anders and Peter Strannegard. (2003) “Business Process Integration: the Next Wave”, EAI Journal, January 2003, pp 8-12.

Hall, Curt. "Business Process Intelligence", Business Process Trends, Vol. 2, No. 6, June 2004.

Hammer, Michael. Beyond Reengineering: How the Process-centered Organization Is Changing Our Work and Our Lives, New York: Harper Collins, 1996.

Harmon, Paul, “Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes”, Morgan Kaufmann Publishing, December 2002.

Hayes, Hamilton. “The Value of Business Process Modeling and Analysis”, White Paper, Computer Associates, January 2004.

Hollingsworth, Dave."From Workflow to e-Process Automation", in Workflow Handbook 2001, Editor Layna Fischer.

Hollingsworth, David. "The Workflow Reference Model 10 Years On", in Workflow Handbook 2004, Editor Layna Fischer, Future Strategies Inc., Lighthouse Point, Florida.

IDS Scheer, Inc. “Business Process Management”, White Paper, IDS Scheer, Inc., May 2004.

Kahn, Rashid. Business Process Management: A Practical Guide, Meghan-Kiffer Press, 2004

Kawalek, p. and P. Kueng. "Process Models"

Kirchmer, Mathias. Business Process Oriented Implementation of Standard Software, 2nd Edition, Springer, 1999.

Laguna, Manuel and Johan Marklund. “Business Process Modeling, Simulation, and Design”, Pearson Prentice Hall Publishing, 2005.

Lee, Jinyoul; Keng Siau; and Soongoo Hong. "Enterprise Integration with ERP and EAI", Communications of the ACM, Vol. 46, No. 2, February 2003, pp. 54-60.

Light, Ben. "ERP and Best of Breed: A Comparative Analysis", Business Process Management Journal, Volume 7 Number 3, 2001, pp. 216-224.

Lithicum, David. B2B Application Integration: e-Business Enable Your Enterprise. Addison-Wesley, 2001.

Malhotra, V. "Business Process Redesign: An Overview", IEEE Engineering Management Review, Vol 26, no 3, Fall 1998.

McKie, Stewart. "The Big BAM", Intelligent Enterprise, July 18, 2003. Link:

Miers, Derek. "The Split Personality of BPM", in 2004 Workflow Handbook, Editor Layna Fischer, Future Strategies Inc., Lighthouse Point, Florida.

Morgan, Tony. “Business Rules and Information Systems: Aligning IT with Business Goals”, Addison Wesley Publishing Company, March, 2002.

O’Leary, Daniel. Enterprise Resource Planning Systems,Cambridge Press, 2000.

Ould, Martyn. “Business Process Management: A Rigorous Approach”, The British Computer Society, December 2004.

Patil, Venkatesh and Avinash Chaudhari. "Cross Organizational Workflow Management Systems", Product Data Technology Europe 2002 Proceedings, Turin, Italy, May 2002.

Plesums, Charles. "Introduction to Workflow", In Workflow Handbook 2003, Editor: Layna Fischer.

Prior, Carol. "Workflow and Process Management", In Workflow Handbook 2003, Editor: Layna Fischer.

Reynolds, Hadley; and Tom Koulopoulos. "Enterprise Knowledge Has a Face", Intelligent Enterprise, Vol. 2 No. 5, March 30, 1999. (

Rickayzen, Alan. "Create Custom Workflows with SAP's Workflow Builder", SAPinsider, 2002.

Rickayzen, Alan; Dart; Brenneckej; and Schnieder. Practical Workflow for SAP, SAP Press, 2002.

Rickayzen, Alan. "Create Custom Workflows with SAP's Workflow Builder", SAPinsider, 2002. link:

Scheer, A.W. ARIS-Business Process Modeling. Springer, 3rd Edition, 2000.

Scheer, A.W; Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer (Editors). “Business Process Automation”, Springer-Verlag, 2004.

Scheer, August-Wilhelm; Ferri Abolhassan; Wolfram Jost; and Mathias Kirchmer. Business Process Excellence: ARIS in Practice, Springer, 2002.

Scheer, A.W; Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer (Editors). “Business Process Change Management”, Springer-Verlag, 2003.

Scheer, AW. And Markus Nuttgens. “ARIS Architecture and Reference Models for Business Process Management”, in Business Process Management edited by Wil van der Aalst, Desel, and Oberweis, Springer-Verlag, 2000, pp. 376-389.

Selander, J.P. and K. Cross. "Process Redesign: Is it worth it?", Management Accounting, Jan 1999, pp 40-44.

Smith, Howard and Peter Fingar. “Business Process Management (BPM): The Third Wave”, Meghan-Kiffer Press; 1st edition, January 2003.

Smith, Howard and Peter Fingar. "A Chasm Must Be Crossed", Intelligent Enterprise, June 17, 2003. (URL:

Strassmann, Paul A. "What is Alignment?: Alignment is the Delivery of the Required Results", Cutter IT Journal, August 1998. (

Spanyi, Andrew, “Business Process Management (BPM) is a Team Sport: Play it to Win!”, Meghan Kiffer Press, June 2003.

Teng, James; Seung Ryul Jeong; and Varun Grover. "Profiling Successful Reengineering Projects". Communications of the ACM, Vol. 41, No. 6, June 1998, pp. 96-102.

Venkatraman, N. "IT-Enabled Business Transformation: From Automation to Business Scope Redefinition", Sloan Management Review, Winter 1994.

Virdell, Margie. (2003) “Business Processes and Workflow in the Web Services World”, DeveloperWorks, January 2003.

White, Stephen A. "Introduction to BPMN", IBM White Paper, 2004.

INTERNET SOURCES

BUSINESS PROCESS MANAGEMENT LINKS:

ABPMP.ORG - ABPMP – The Association of Business Process Management Professionals is a non-profit, vendor independent professional organization dedicated to the advancement of business process management concepts and its practices. ABPMP is practitioner-oriented and practitioner-led. Our vision is to become the premier organization for business process management professionals.

BPMG.ORG - The Business Process Management Group (founded in 1992) is a global business club exchanging ideas and best practice in business process and change management. We have over 7,000+ members across all business sectors. Through case studies, seminars and research we support our members in improving their organizations work across business processes, information technology and people.

BPMI.ORG - (the BusinessProcessManagement Initiative) embraces existing standards where appropriate, working with complementary standards bodies such as the OMG.

BPMInstitute.org – a peer to peer exchange for business process management professionals

Business Process Management Journal - the premium channel for researchers and practitioners to disseminate and acquire leading-edge knowledge relating to latest development in BPM concepts, practices, tools and technologies. It is a refereed and international journal that focuses on quality and relevance.

BPTrends.com – Primary source for Business Process Information and news

Intelligent CRM on-line journal - Customer Relationship Management for Competitive

Advantage -

Intelligent EAI on-line journal - E-Business Integration for Competitive Advantage

Intelligent KM on-line journal - Knowledge Management for Competitive Advantage

EAI Journal - The Resource for e-Business and Application Integration -

EAI Quadrant - An EAI, CRM, ERP... Portal Page –