Bolton Summary of Social Care Quality Assurance/Audit Activity December 2015-December 2016

Quality Assurance / Method / Frequency / Intended Outcomes / Leads
Whole Service Comprehensive Audit / Using same Case Audit tool which will be used for Ofsted preparation to identify areas requiring improvement and areas of good practice. / 6 monthly / To gain a comprehensive understanding of what is working well/not so well in protecting children. Identify any patterns and issues which need addressing-Draw up Action Plan. / AD , HOS, IROs
Supervision Audit / Heads of service audit supervision files using supervision audit template / Annual / Monitor the quality of supervision / Social Care Heads of Service
Supervision survey / Annual survey to assess how effective supervision is found to be by social workers / Annually / To understand usefulness of supervision to staff and take any necessary action arising from feedback. / HOS
Thematic Audits / Thematic schedule devised for the year in advance-can be changed to meet demand arising from outcome of an audit (Appendix 1) / Monthly basis-to feed into SSMT and Performance Management meetings. / To focus on specific areas to gain comprehensive understanding of practice in that area. / HOS
Social work Health Check survey / Annual process to gain feedback from social work teams / Annually / To ensure good morale in Workforce to increase changes of stable workforce. / Assistant Directors
Complaints and Compliments / Collated by Quality Assurance Team bound by the Children Act 1989 and the Health and Social Care Act 2003. / On going / Themes to inform any areas of learning to improve service provision. / Complaints and Compliments Team
IRO quality reports ?
Monthly Performance Meetings / Chaired by AD to address performance, workload management, learning from quality assurance activity, review of actions from Audits. / Monthly / To understand the ‘story’ behind the data to inform practice. To set actions from Audits and review them and take any necessary action. / AD
Data performance / Sent to all Team Managers and HOS. Discussed and disseminated in monthly management Team meetings. / Monthly data sent to all Team Managers and HOS . / To monitor outputs / AD, HOS
Parental feedback / Feedback requested at point of closure. To be collated and fed into Performance meetings quarterly-itemised on agenda. / ongoing / To identify and themes and lessons to learn to improve practice / HOS,MASS , LAC and Safeguarding
Reg 33 visits to Children’s Homes / monthly / AD
Multi agency audits / Authorised by LSCB / See timetable / Shona Green
Leaving Care / As per attached schedule (See Appendix 2) / Jane Vickers and HOS LCT JB
Assistant Director monthly ‘walking the Floor’
All cases audited at point of transfer from MASSS / To check objectives are met. Chronologies are complete and up to date and there is an appropriate ‘step down’ plan in place.
Direct Observations / TMs to directly observe practice using Appendix A. Feedback to SW and record in supervision. May include accompanying SW on home visit or observing chair a meeting.
Family Support Audits / Using audit tool. / Monthly / To ensure risk is being effectively managed and work is purposeful and reviewed using SMART plans.. / HOC, Grade 8 managers