Hong Kong Sheng Kung Hui Welfare Council

Human Care Enterprise Network (HeCAN) including Human Resource Management System, Finance System, Business Performance Management System and Knowledge Management System

Project Objectives

The HeCAN System is a part of the whole Business Improvement Projectwhich includes IT-related and non-IT-related aspects. In the project, fourPerspectives are identified, namely service objectives, human resource objectives, financial objectives and internal process objectives. To meetthe internal process objectives, HeCAN aims to maximize flexibilityof resource utilization, and enhance efficiency of internal processes,to strengthen responsiveness towards community needs, and ensure qualityof service provision, so as to create a win-win situation for all stakeholders.

Brief Description of the Project

Based on the four objectives aforementioned, the Human Enterprise Care Network (HeCAN) system is developed to meet the demand of bothadministrative and service needs. The system consists of human resource management system, finance system, business performance management system and knowledge management system. It streamlines dailyoperation such as leave application and the submission of the statistics in accordance with Funding and Service Agreement (FSA). Furthermore,knowledge can be shared amongst colleagues and management canreview the information across centres.

Project Implementation Period

October 2002 to September 2004

Total Cost of the Project

HK$4,273,958

Challenges Encountered

Change management is essential throughout the project, ranging from vendor management to colleagues’ adjustment. Despite not supportedby the business improvement project, plenty of training sessions have to be provided for staff. A designated team is required to monitor the whole progress.

Benefits Gained

This project strengthens the Council and its service units’ responsivenessto community needs. Financial information are consolidated and reported quickly. Staff can check their leave balance themselves on web. Side-by-side comparison of the output/outcome standard of similar service naturecan be analyzed. The system is integrated and the information between Operations is streamlined. Overall, this system maximizes the flexibility of resource utilization, and enhances efficiency of internal processes, strengthens responsiveness towards community needs, and ensures quality of service provision, so as to create a win-win situation for all stakeholders.

Contact person for sharing of application

Name : Danny Chow

E-mail address :

Telephone number: 2533 1261

* The information in this document is provided by the Agency and is for reference only.