Beneficiary Satisfaction Survey
Report
By Students from University of Peshawar
October 2013
16
INTRODUCTION
The World Bank (WB) Pakistan Youth Initiative was piloted in the University of Peshawar. A team of students was selected in accordance with the eligibility criteria set out by the WB. Initially a 350 students from various Social Sciences departments of the University was taken by the University, out of which 50 students were selected for the workshop conducted by the World Bank on 12th November 2012, out of the 50 a group of 20 students were selected for interviews.
SELECTION OF STUDENTS
The interviews were conducted by the World Bank team alongside the Director Planning and Development, University of Peshawar. The result was the selection of 10 students, 1 student was added up to the team later on the request of the UoP Director P & D.
TRAINING OF STUDENTS
The team of 11 students was trained by the World Bank Team the following day. The training was a aimed at enhancing the students’ abilities in leadership traits as well equipping the students with the modus operandi to tackle issues that revolve around youth, as well as the empowering the youth to broaden their thinking with regards to the challenges they face. The students were then enlightened with regards to the beneficiary satisfaction survey as to how it is to be conducted, and the possible hurdles that may be faced by the students during the survey.
SELECTION OF AN INCHARGE
The students’ team was left in the charge of Dr. Bacha Munir who was to supervise the team in the course of conducting the surveys. The first part of the implementation plan was meted out with the selection of the students for the project, whereas the second phase i.e. the implementation of survey Instrument was being left out to the students after the process was being finalized for the same.
KP ERRP:
The MDTF had constructed a road initially of 10.5 KM stretch, which was later on increased to 13.5KM. The team of students was to conduct a beneficiary survey aimed at collecting information, both qualitative and quantitative, regarding beneficiaries satisfaction with the project and its impact on the lives of the people. The survey instrument was aimed at capturing information with regards to the awareness of the project, the satisfaction and the recommendations the people had to improve the project.
The students were given survey guidelines which they had to adhere to while the conducting of the ERRP survey, as well as the pre-interview preparations were being chalked out. The students had not only to do interviews but also take pictures of the road and the beneficiaries.
ERKF
The second project was aimed at the evaluation of the MDTF Economic Revitalization for KP and Fata, in the light of which a telephonic survey was to be conducted for beneficiary satisfaction for the SME grants given by MDTF to various people in KP for starting business projects. The funds were given out and utilized; the survey was intended in this case to find out the response of the beneficiaries as to the project.
The telephonic survey was coupled with case studies in which the students were to do face to face interview of certain beneficiaries and to write down their case stories.
PREPARATION AND IMPLEMENTATION OF THE SURVEY
Students meetings & Preparations for Implementation of the survey tool:
The students after their selection were to go through a rigorous training program and meetings within the university. An expert trainer which was facilitated by P and D in this regards trained the students in various skills, and enlightened them of the mode in which the survey was to be conducted in a more easy and convenient manner. The first meeting of the students was held on November 15th 2012. After which successive meetings were held to make the students familiar with the project as much as possible.
VISIT OF THE TEAM TO WORLD BANK OFFICE AT MDTF
On December 19th 2012 the students went to the MDTF Secretariat based in Serena Hotel Islamabad, where they were trained by various officials of the World, as well as some experts from NGO’s. The students also had the privilege of having a one on one meeting with the World Bank Country Director Mr. Rachid, who helped the students know more about the World Bank as well as equipping the students with various skills through charts and discourse.
PRACTICAL IMPLEMENTATION OF THE PLAN
The stay in Islamabad was for 2 days, after which the students left back for Peshawar and were again passed through trainings by the University. Several meetings were held in this regard, it was when the World Bank gave a go ahead to the plan that the students started with the telephonic surveys from February 14th2013. The students did most of the surveys in the month of February. It is however important to mention that some of the phone numbers were not in use, also some of the beneficiaries were not willing to talk, and still others were out of station, when the call was being made to them.
VISIT TO SWAT.
On the 22nd of February the team comprising 6 students went to Kabal, Swat for the conducting of the Road Survey, in which 40 surveys were conducted from Kanju, Kabal, Jawand, Sharifabad. The beneficiaries varied from Bankers to School watchmen, from shopkeepers to Local elders, from Policemen to College teachers, and from Journalists to Doctors.
SURVEY IN SWAT
The overall response of the people was good with regards to the cooperation with the surveying team, however there were a few exceptions. The team conducted 40 surveys in total the result of which is annexed in the survey instruments as well as an average of all the qualitative questions. The students also took a great number of photographs, of the road, the people interviewed and common people who were the apparent beneficiaries. The process was completed in 2 days with the team returning on February 23rd 2013 from Swat.
CASE STUDIES
The Team then went on to the next step, which was to conduct the Case studies within the University, for which the beneficiaries were being called upon to the University and the students interviewed them accordingly, and completed the case studies. In this phase however some of the beneficiaries declined to come to the University, and they also refused to give a telephonic survey.
This phase was then translated to the next level, in which the students’ team compiled the overall survey analysis and the recommendations of the beneficiaries, which are also annexed to the document.
ERRP FINDINGS:
Geographic profile of respondents
80% of the respondents lived in the same area, while 20% do not.
Frequency of usage-closest road
100% of the respondent said that they used the closest main road daily.
As far as the mode of access to the road is concerned, following is the percentage
wise breakdown of the respondents.
65.85 by foot
19.51 by car
7.31 by Public transport
4.87 by Rickshaw or Cycle
2.43 mixed resources
Frequency of usage - highway
82 % of the respondents used the highway daily, 11% used it monthly and 7%
Of the people used it weekly.
This shows that most of the people use the highway on the daily basis.
Mode of access to highway
39% respondent said that they reach the highway by foot, 18% said that they reach it by car, 26% said by bus, 6% said by rickshaw, while 11% used multiple ways to reach the highways which shows that people used multiple ways to reach the highway but the most common are by foots and by bus.
Project visibility
50% of the respondent said that they were aware of some construction repair of a road in their area while 50% said they were not.
This shows balance in people’s knowledge in their surroundings.
Road distance from their houses
55% of the respondents said that the road was 0 – 1 KM away from their houses. 18% said that it was 2-5 KM away from their house.
3% said that it was 6-10 KM away from their house.
3% say it was 11 KM away from their house.
While 21% didn’t respond which shows the most respondents live quite near the road while some don’t have any idea of the distance between the road and their house.
Sponsors visibility
42% of the respondents believed that the road was constructed by the government of KP. 20% believed it was constructed by the World Bank and 38% didn’t know who constructed the road which shows that most people believe that the government of KP has constructed the road.
Status of construction
58% of respondents believed that the construction work of the road is on-going, while 42% believed it is completed.
Level of satisfaction
(a) The respondents rated their level of satisfaction with the quality of roads as following:
(5 being the highest level of satisfaction, 1 being lowest).
5 – 20%
4 – 30%
3 – 46%
2 – 2%
1 – 2%
(b) The respondents rated their level of satisfaction with the construction time as following:
(5 being the highest and 1 being the lowest)
5 – 15%
4 - 13%
3 – 30%
2 – 20%
1 – 22%
c) The respondents rated the level of disturbance during construction as following:
(5 being highest and 1 being the lowest).
5 – 8%
4 - 12%
3 – 28%
2 – 37%
1 – 15%
Influence of travel time
97% of the respondent said that the construction of road influenced their travel time, out of which 97% said that it influenced their travel time by reducing it significantly.
Influence or mode of travel
35% of the respondents mode of travel was not influenced by the construction of the road, while 65% of respondents said that it did influenced their mode of travel. 66% respondents said that they moved from foot to car / bus. 15% said that they moved from foot to rickshaw / Cycle. 11% said that they moved from Cycle / rickshaw to bus / car.
Availability of transports
98% of the respondents said that the availability of public and private transport has increased due to the roads project.
Cost of transportation
78% of the respondent said that the cost of public and private transport has not changed, 13% said that the cost has increased. 9% said that the cost has reduced.
Indirect benefits
(a) 100% of the respondents said that the access to health facility has increased as a result of the roads project.
(b) 98% of the respondents said that the access to Schools / Colleges has become easier due to the roads project.
(c) 85% of the respondents said that job opportunities have increased due to the roads project; while 15% say they have not.
(d) 100% of the respondent said that the interaction with other villages is easier due to the roads projects.
Access to facilities
(5) 100% of the respondent said that they have more access to health facilities.
(6) 93% of the respondent said that they have more access to Schools and Colleges.
(7) 68% of the respondents said that they have more access to job opportunities, while 32% said they have less access to job opportunities.
(8) 98% of the respondent said that they have more access to interact with other villages.
Impaction
Community interaction
(1) 98% of the respondent said that the community interaction was impacted due to the roads project.
Land value
(2) 95% respondents said that the land value was impacted due to the roads project.
Access to public facilities
(3) 98% of the respondent said that the access to public facilities was impacted due to the roads project.
Migration
(4) 80% of the respondent said that migration was impacted due to the roads project, while 20% said it was not impacted.
Job opportunities
(5) 78% respondent said that job opportunities were impacted due to the roads project, while 22% said they were not.
Relevance of interaction
63% of the respondents said that the scheme addressed their community’s highest priority needs.
20% said that it did not, while 17% did not know.
Follow up measures
48% of the respondents said that the health scheme would address their community’s highest priority needs, 27% said that education scheme would address their communities highest priority needs, while 25% said that the poverty reduction scheme would address their community’s highest priority needs.
Negative consequences
58% of the respondents said that there have not been any negative consequences of the construction work. 25% of the respondents said that there have been some negative consequences of the construction work, while 17% of the respondents did not know. 40% of the respondent said that the construction process has caused a greater number of accidents, 5% said that it has caused dislocation of households by the road sides. 20% said that it has caused noise pollution. 15% gave multiple responses, while 20% did not know.
The beneficiaries of road recovery project said that they were happy with the project and they appreciated the effort.
They said that the road has improved their means of transportation and made the access to other cities and villages easier.
They said that the road has increased business and job, opportunities for them.
According to them the road has significantly reduced the dust pollution in that area.
Although the respondents appreciated the project but they gave certain suggestions for the improvement and maintenance of the road.
Due to the greater number of accidents than before, the respondents suggested the construction of footpaths, speed breakers, under and over passes and the installation of speed limit boards, speed cameras, cover for cable wires and at proper places assignments of traffic police officers.