Benchmark Role Profile for Catering Assistant (O&FL1,SP1)

Version 2.0

Last amended: March 2015

THE UNIVERSITY OF NOTTINGHAM
RECRUITMENT ROLE PROFILE FORM

Job Title: Catering Assistant

School/Department:

Salary:

Job Family and Level:Operations & Facilities Level 1, Salary Point 1

Contract Status:

Hours of Work:

Location:

Reporting to:

The purpose of the role:

The purpose of the role is to assist in the provision of an efficient and effective food and beverage service to a high standard.

Main responsibilities: / % of time per year
1. / Assist and support the operation of a hospitality unit to enable a comprehensive food, beverage and accommodation service to be provided to a range of customers including staff and students. Ensure the highest quality of customer care to all customers. / 40%
2. / Responsible for the cleaning and care of all areas of work and the equipment. / 30%
3. / To be fully conversant with health and safety and food safety regulations, University and relevant external, policies, procedures and codes of practice. Also till and IT systems in operation within the department. / 20%
4. / Undertake training and development required for the post and in order to train team and enhance working skills and knowledge to meet and exceed customer expectations. / 10%

Knowledge, skills, qualifications and experience

Essential / Desirable
Qualifications/
education / Good level of numeracy and literacy
Knowledge/skills/
training / Adaptable
Good attention to detail.
Seeks explanations and solutions.
Good oral and written communication skills. / Previous experience of cash handling.
Experience / Experience of working in the hospitality industry.
Other / Actively seeks to develop self.
Concentrates attention and activity on customer.
Excellent work record.
Smart and clean in appearance.
Ability to understand University policies and procedures.

Decision making

Please provide examples of the nature of the role and the sorts of day-to-day decisions that will be:

Taken independently

Day-to-day operational decisions

i) In collaboration with others

Suggestions to improve service delivery

ii) Referred to your Manager

Written complaints
Grievances

iii) Other

Answer questions in the absence of the Supervisor

Scope of the role

Reporting to the Team leader this role delivers the front line service to our customers

Additional information

/ The University of Nottingham strongly endorses Athena SWAN principles, with commitment from all levels of the organisation in furthering women’s careers. It is our mission to ensure equal opportunity, best working practices and fair policies for all.