Benchmark Job Profile
List of jobs
Evaluation Reference # / List of jobsBenchmark Positions
1 / Life Cycle Management Specialist
2 / Systems Support Technologist
3 / Engineering Project Leader
4 / Installation Technologist
5 / Technical Requirements Specialist
6 / Technical Flight Inspector
7 / Technical Operations Coordinator
8 / Technical Instructor
9 / CNS, ATM and CRS Coordinator
10 / Electronics Systems Technologists
Reference – Job # 1
Position: Life Cycle Management Specialist
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 3 / n Is the subject matter expert on a system/equipment or group of systems/equipment supporting NAV Canada operations
n Has knowledge to determine equipment performance/lifecycle requirements and to determine the installation instructions in the Standards and Procedures document
n Has in-depth knowledge of operations requirements and of general business skills
Communication and Interpersonal Skills / 2 / n Requires technical document writing skills
n Required to author concise reports for upper management
n Has a range of contacts
n A broad range of communication and interpersonal skills is required
Decision Authority / 3 / n Authorizes changes to technical procedures
n Coordinates people resources for situations related to field modifications, reference/modification of system waivers
Problem Solving / 3 / n Resolves technical installation issues that cannot be resolved in the field
n Solves problems related to new system/equipment upgrades
Impact on NAV Canada Performance / 3 / n Has long-term impact on the national systems
n Maintains/enhances the performance of systems at the corporate/national level
Working Conditions
n Response / A
n Exposure to Adverse Environmental Conditions / A
Physical Effort / A
Recommended Classification Level: 3
Reference – Job # 2
Position: Systems Support Technologist
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 2 / n Is required to work across multiple disciplines to provide support services on various pieces of equipment and has in-depth knowledge of a special technical area
n Requires sound knowledge of operations requirements and business skills
Communication and Interpersonal Skills / 2 / n Required to document and test highly technical Standards and Procedures
n Required to explain/talk through processes/procedures that are to be followed
n Has an expanded range of contacts
Decision Authority / 2 / n Makes modifications to and develops new documentation for Standards and Procedures
n Coordinates introduction of a new system and or field modifications to a current system
Problem Solving / 2 / n Analyses problems to resolve questions asked by technicians
n Solves problems with a range of factors/variables in moderately complex situations
Impact on NAV Canada Performance / 2 / n Impact of improper documentation of systems /equipment support is short to medium term
n Level of impact can range from the national to the local level of organization
Working Conditions
n Response / A
n Exposure to Adverse Environmental Conditions / A
Physical Effort / A
Recommended Classification Level: 2
Reference – Job # 3
Position: Engineering Project Leader
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 2 / n Is required to have met Engineering Competency Program requirements
n Is required to work across multiple systems and to understand system inter-operability
n Has sound knowledge of operational, business and client/customer requirements
n Has solid knowledge of business skills (planning and project management)
Communication and Interpersonal Skills / 3 / n Has a very broad range of contacts (customers, suppliers, contractors)
n Required to create detailed technical reports and to keep groups informed of activities
n Influences and persuades others
Decision Authority / 2 / n Leads detailed designs and develops plans at the local/site level
n Sets priorities within set work schedule
Problem Solving / 2 / n Solves problems such as scoping the work and coordination of resources in moderately complex situations
n Adapts solutions within established practices and procedures
Impact on NAV Canada Performance / 2 / n Has short to medium term impact on service delivery
Working Conditions
n Response / A
n Exposure to Adverse Environmental Conditions / B
Physical Effort / B
Recommended Classification Level: 2
Reference – Job # 4
Position: Installation Technologist
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 1 / n Has completed engineering competency program, which includes both the BIC and SESIC competency requirements
n Has practical knowledge in a core discipline
n Has basic knowledge of operational, business and client requirements
Communication and Interpersonal Skills / 1 / n Has variety in terms of interactions / situations requiring communication skills
n Coordinates and works with others to achieve common objectives
Decision Authority / 1 / n Follows plans and executes them according to procedures
n Works within guidelines and procedures
n Follows plans and executes them
Problem Solving / 1 / n Conducts analysis and solves variety of problems related to implementation of a new system/equipment
n Information sources for problem resolution are typically known
Impact on NAV Canada Performance / 1 / n Impacts service to client / customer or delivery of equipment at the local level or within FIR
n Has short to medium term impact on service delivery / cost effectiveness
Working Conditions
n Response / A
n Exposure to Adverse Environmental Conditions / C
Physical Effort / C
Recommended Classification Level: 1
Reference – Job # 5
Position: Technical Requirements Specialist
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 3 / n Has deep knowledge of all technical operations equipment and systems and the interaction among them
n Has in-depth knowledge of lifecycle support environment as well as technical operations and maintenance requirements
n Has in-depth business skills such as project management and analytical skills
Communication and Interpersonal Skills / 3 / n Has a broad and deep range of communication skills
n Produces and modifies a range of documentation
n Negotiates with internal and external customer groups
Decision Authority / 3 / n Develops and provides recommendations on maintenance philosophy and documentation (program requirements)
Problem Solving / 3 / n Determines requirements for maintenance activities and training
Impact on NAV Canada Performance / 3 / n Has a long term impact on the cost effectiveness of national systems through development of maintenance philosophy
Working Conditions
n Response / A
n Exposure to Adverse Environmental Conditions / A
Physical Effort / A
Recommended Classification Level: 3
Reference – Job # 6
Position: Technical Flight Inspector
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 2 / n Has in-depth applied/theoretical knowledge of the NAVAIDS specialized technical area
n Knowledge of operational and client/customer requirements
Communication and Interpersonal Skills / 2 / n Is required to explain difficult issues and to influence others
Decision Authority / 2 / n Plans and implements changes to the inspection run procedures
n May modify flight procedures or implementation strategies
Problem Solving / 2 / n Uses significant and applied knowledge and adapts solutions in within established practices and procedures
n Information sources may not be readily known
Impact on NAV Canada Performance / 2 / n An unexpected out of tolerance at a busy center can have a short-medium term impact on service delivery and cost effectiveness
n Maintenance issues may impact at the FIR level
Working Conditions
n Response / B
n Exposure to Adverse Environmental Conditions / C
Physical Effort / C
Recommended Classification Level: 2
Reference – Job # 7
Position: Technical Operations Coordinator
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 2 / n Works across multiple systems and understands system inter-operability
n Has sound knowledge of operational, business and client/customer requirements
Communication and Interpersonal Skills / 2 / n Prepares reports for accident and incident activities
n Interacts with numerous individuals to explain difficult issues and provide technical advice and to coordinate maintenance activities
Decision Authority / 2 / n Sets priorities and makes decisions for systems in the event of a service interruption
n Coordinates scheduled preventive maintenance and coordinates corrective maintenance
Problem Solving / 2 / n Conducts analyses and solves problems related to equipment/system outages in a range of moderately complex situations
n Uses knowledge to adapt solutions within established practices and procedures
Impact on NAV Canada Performance / 2 / n Has a short – medium term impact on service delivery (coordination of corrective and preventive maintenance)
Working Conditions
n Response / C
n Exposure to Adverse Environmental Conditions / A
Physical Effort / A
Recommended Classification Level: 2
Reference – Job # 8
Position: Technical Instructor
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 2 / n Is required to instruct (work) across multiple disciplines
n Has solid knowledge of business skills such as planning, organizing and project management skills
Communication and Interpersonal Skills / 3 / n Is required to write clear, concise and comprehensive course materials
n A mastery of communication skills, oral and written, is required
n Is required to present complex ideas and adapt approach in order to improve learning experience
Decision Authority / 2 / n Makes modifications to training materials before a course is delivered
n Has flexibility to set priorities within set work schedule
Problem Solving / 2 / n Problems typically related to classroom management and are varied in nature
n Typically solves problems related to own job which are not necessarily technical in nature
Impact on NAV Canada Performance / 2 / n Training development and delivery has a short to medium impact on service delivery and cost effectiveness
n Impact is at the national level
Working Conditions
n Response / A
n Exposure to Adverse Environmental Conditions / A
Physical Effort / B
Recommended Classification Level: 2
Reference – Job # 9
Position: CNS, ATM and CRS Coordinator
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 2 / n Is required to have completed NAV Canada’s basic position qualifications
n Is required to work across multiple disciplines and is required to understand system inter-operability
n Has solid knowledge of business skills and of operational and client/customer requirements
Communication and Interpersonal Skills / 2 / n Is required to apply a broad range of communication skills to prioritize maintenance activities and to coordinate/support the technologist
n Writes implementation plans for hardware/software installations
n Has an expanded range of contacts
Decision Authority / 2 / n Plans and implements field modification, technical bulletins and software upgrades
n Has responsibility to set priorities within set work schedules
Problem Solving / 2 / n Problems require judgment but are typically linked to scheduling/coordination of resources
n Conducts detailed analyses on a range of problems
Impact on NAV Canada Performance / 2 / n Has short to medium impact on service delivery and cost effectiveness
Working Conditions
n Response / B
n Exposure to Adverse Environmental Conditions / B
Physical Effort / B
Recommended Classification Level: 2
Reference – Job # 10
Position: Electronics System Technologist
Factors / Results / CommentsTechnical/Operational Knowledge and Skills / 1 / n Is required to have completed the technical operations competency program
n Has practical knowledge in assigned area of responsibility and additional limited knowledge of other technical skill areas
Communication and Interpersonal Skills / 1 / n Communication is essentially the exchange of technical information for the purpose of common understanding and action
n Works cooperatively with others, working towards the achievement of common objectives
Decision Authority / 1 / n Works within guidelines and has authority to certify / decertify systems / equipment
n Work is primarily completed according to a defined work schedule
Problem Solving / 1 / n Conducts analyses and solves a variety of problems on systems, equipment
n Identifies issues and problems typically related to a job
n Information sources are generally known
Impact on NAV Canada Performance / 1 / n Has an immediate or short-term impact on service delivery and productivity
n Impact on NAV Canada performance is typically local level or within the FIR
Working Conditions
n Response / C
n Exposure to Adverse Environmental Conditions / C
Physical Effort / C
Recommended Classification Level: 1