JOB POSTING
Position Title:General Manager
Location:Swan Point Yacht and Country Club, Issue, MD
Start Date:February 24, 2014
Closing Date:Until Filled
Respond To:Tom Saathoff, VP of Operations
Facility Description:
Swan Point Yacht and Country Club is owned by Swan Point Development Company LLC and located on a peninsula in the Potomac River in Issue, MD. Swan Point has an 18-hole Bob Cupp designed golf course, 42 open boat slips with power, water and lighting and a full service clubhouse. Water or marsh can come into play on 12 holes. Swan Point currently offers memberships as well as public play although the club will transition to private members only as the development expands in the future.
Swan Point Yacht & Country Club started as a quaint, nine-hole golf course along the banks of the Potomac River in Southern Maryland. Then, in the late 80’s Bob Cupp, world renowned golf course designer and consultant to the Augusta National Golf was hired to expand and redesign Swan Point. The result is one of a very special and unique golfing challenge. For golfers who know the Middle Atlantic coast well, one image keeps coming to mind when they play here: They could swear they are in the Carolinas when they are on our course. For more information visit the property’s website,
Position Summary:
Manages and directs overall customer service, operational and fiscal performance of the facility in compliance with Company policies and procedures. Develops and implements service, fiscal, operational, and business development plans and strategies. Establishes and administers service and operational standards and quality performance guidelines for all operating functions and staff.
Major Duties:
- Insure the quality of customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving customer service excellence.
- Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets in conjunction with the association’s long-range strategic plan.
- Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.
- Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards.
- Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within and according to established guidelines and procedures.
- Provide appropriate leadership, direction, supervision, and guidance to staff in accord with Company culture and mission statement to promote positive employee morale and performance quality.
Qualifications:
- College degree preferred.
- 5 years applicable management experience – Private Club background preferred
- Demonstrated experience in the areas of customer service, budget development, fiscal management, strategic planning, staff management.
- Demonstrated quality written, verbal, and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings/weekends.
- Positive attitude, professional manner and appearance in all situations.