Award Overview Grid
There will be two “levels” to the grid – the high level information that is seen immediately when you click on the page, and the detailed information that will be viewed only when the person click on the certain links.
The columns headers at the top should show as: Award Type, Objective, Getting Started, Selection Process, andWhat You Can Receive.
The Getting Started column will consistently have three links that will lead the person to the detailed information. The text for each award type will be different from the others. The boxes for this column should always just show: Sentence Starters, Questions to Get You Thinking, and Nomination Examples.
Below is the information/text that should be included in the grid. These are in sections clustered by each award type.
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Award Type: Instant Recognition
Objective:
(High level) To instantly recognize the efforts, accomplishments and/or significant moments of fellow team members.
(No Detailed information)
Getting Started:
Sentence Starters–
- I want to thank NAME for…
- I appreciated it when you...
- Congratulations on …..
- I hope you have a wonderful and fun-filled birthday!
Questions to Get You Thinking –
- Do you simply want to share some appreciation for what someone has done?
- Would you like to send a quick note of congratulations?
- Did someone recently graduate, have a baby or accomplish something new?
- Would you like a way to welcome someone to your team?
Examples–
Tim, thank you for always helping me with my supply orders. If I accidentally enter an incorrect number, you are always willing to help research the correct information to be sure I get the item I need. If I have an emergency request, you are the first to raise your hand to help. I appreciate all that you do. You are a great asset to this group! Thank You!!
Congratulations, Megan, on passing your project management certification! You worked hard in preparing for this test, and your studies paid off. Well done!
Terry, welcome to our team. We are excited to learn more about you as you join our amazing group. Your talents will definitely contribute to the success of our team.
Selection Process:
(High level) No manager approval. Recipients are not considered in the quarterly selection process.
(Detailed Information) Instant Recognition cards are sent immediately to the recipient via email and do not require approval from the recipient’s manager. Copies are sent to the recipient’s manager for Thank You and Promotion cards. Copies are not sent for Birthday, Congratulations or Welcome cards. Instant Recognition can be sent to any team member within the bank. Managers and team members are encouraged to use these electronic cards to show their appreciation.
What You Can Receive:
(High level) Instant appreciationand recognition.
(Detailed Information) While there is a print option for the electroniccards, there are no paper certificates or monetary awards tied to this form of recognition.
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Award Type: On The Spot
Objective:
(High level) To recognize work/assistance on a one-time event or specific project.
(Detailed Information)This award is intended to recognize job-related and task-oriented efforts. These efforts can be for support on a one-time activity or assistance on a specific project. On The Spot recognition demonstrates appreciation for a team member that took the extra step or initiative to provide help on a specific task.
Team members that receive three On The Spot awards in a rolling six month period are eligible for a Service Excellence nomination, at the discretion of their manager.
Getting Started:
Sentence Starters –
- Thank you for taking the time to help me with……
- NAME, you really went out of your way to assist me with…..
- When I think of what NAME did on (specific situation), I am amazed by…….
Questions to Get You Thinking -
- What is the most recent example of a specific situation where NAME provided exceptional service for you or someone else?
- Did you have the opportunity to rely on NAME expertise to help get your job done well?
- Has NAMErecently served as your ‘back up’ for a specific period of time or on a specific project?
Examples–
Lela went above and beyond in assisting me with a letter of credit. I had not done a letter of credit before, and my customer needed the process completed in a rush. Lela was more than happy to educate me about the process and understood that I needed things processed quickly. Her attitude was always positive, and she really partnered with me to get this done quickly for my customer. As a result of Lela’s excellent teamwork and dedication to the task at hand, my customer had a "WOW" experience. I also gained knowledge about the letter of credit process, making me a more efficient banker. Thank you so much Lela! I really appreciated your help!
I received a transfer call from Rena early on Friday. The customer was a little displeased, and I know Rena was working very hard to keep the customer calm. I took the call, and my goal for the day was to take care of this customer’s issue. I put in an Athena job requesting a note recap and thought I would take a chance. I gave Rena a call, and before I could even get the words out to ask, she offered to pull a note recap for me. I was so excited! Within what seemed like minutes, Rena was at my desk with the recap. Rena’s promptness helped me take care of this customer issue within hours and put Wells Fargo back on the bright side in this customer’s eyes. Thank you for all you do, Rena!
Angie, I am nominating you because of what you did to help me today. I requested your assistance with a pre-approval certificate. Although it was time for you to go home for the day, you took your time to assist me. You assisted me with a smile and the extraordinary business partner skills that you possess. Thank you so much.
Selection Process:
(High level) Approved by the nominee’s direct manager. Not included in the quarterly selection process.
(Detailed Information)Team members that receive three On The Spot awards in a rolling six month period are eligible for a Service Excellence nomination, at the discretion of their manager.
What You Can Receive:
(High level)
Nominees: Certificate and pin.
Winners: Winners are not selected for this award.
(Detailed information)
Nominees: After the nominee’s manager approves the award, an On The Spot certificate and pin are sent. Banners are sent to nominees when they receive their first AIM award.
Winners: Winners are not selected for this award.
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Award Type: Shining Star
Objective:
(High level) To recognize team members who demonstrate solid performance and/or provide exceptional serviceto internal or external customers.
(Detailed Information) This award is intended to recognize team members who exhibit solid performance and strive for quality results. Shining Stars demonstrate positive behaviors, collaborate effectively with others and help build a stronger team. These are the “unsung heroes” of our groups, and the backbones of our teams. Shining Stars are respected by their customers and co-workers for their endless initiative, tenacity, customer focus and commitment to excellence. Team members that receive three Shining Star awards in a rolling six month period are eligible for a Service Excellence nomination, at the discretion of their manager.
Getting Started:
Sentence Starters –
- My team or work is better because NAME….
- NAME consistently goes out of her way to help me/our team by……
- I know that NAME is dedicated to this team because…….
- NAME makes it fun to come to work because………
QTGYT –
- What are some examples of activities/tasks NAME has performed to help you or your team succeed?
- What are some behaviors or traits you consistently see in NAME?
- What are some examples of when NAME has stepped up to the plate, without even being asked?
Examples–
Dawn is a vital part of our team, and her contributions are numerous. Dawn is highly dedicated to our Q12 and diversity initiatives. She presents different topics in many of our team meetings. Sometimes these topics can be difficult to present, but she handles the topics with the class and respect they deserve. Recently, she led us through an exercise to better understand the strengths of everyone on our team. As a result, we now know who to partner with on tasks that might be difficult or challenging to complete. Everything she does becomes a truly memorable occasion. Dawn is a great team member, great co-worker and someone I consider to be a great friend. I can always count on her to give me a straight answer to any question I ask, and she is the first to raise her hand to help on a project. Thank you, Dawn, for being yourself and providing all that you do for our team.
I am nominating Chad for his outstanding performance as a business phone banker. As a neighbor and team member, I am always overhearing his incredible customer service. He has all of the determination that a phone banker needs to be successful. I have learned a lot about what it means to be a business banker from Chad’s examples. He willingly shares his tips and advice to help me grow in what I want to do. He even offered to let me sit and observe some of his calls.Thank you,Chad, for all the ways you have helped me.
Selection Process:
(High level) Approved by the nominee’s direct manager. Winners are selected by committee each quarter.
(Detailed Information)Team members that receive three Shining Star awards in a rolling six month period are eligible for a Service Excellence nomination, at the discretion of their manager.
What You Can Receive:
(High level)
Nominees: Certificate and pin.
Winners: Additional certificate, pin and $25 in Premiere Choice Awards.
(Detailed information)
Nominees: After the nominee’s manager approves the award, a Shining Star certificate and pin are sent. Banners are sent to nominees when they receive their first AIM award.
Winners: Quarterly winners will receive an additional certificate, pin and $25 in Premier Choice Awards; the Premier Choice Awards are sentapproximately six to eight weeks following the quarter-end.
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Award Type: Service Excellence
Objective:
(High level) To recognize team members who consistently meet or exceed their service level agreements or other established objectives.
(Detailed Information) This award is intended to recognize our established top performers. This is the ultimate way to acknowledge the extraordinary efforts of individual team members who consistently go above and beyond their normal job expectations and responsibilities. Service Excellence nominees must consistently show superior performance over time, making exceptional service the rule when performing their jobs. They can be counted on to drive outstanding results and constantly demonstrate their expertise in what they achieve in their work. Since this award relies on sustained results and accomplishments, this recognition is reserved for the nominee’s management or those outside their work group. It is most beneficial to include several specific examples of the nominee’s work.
Getting Started:
Sentence Starters –
- NAME consistently exceeds his/her work expectations by……. (list specific examples)
- NAME has always been able to effectively…….
- When I think of NAME, I think of someone who always…..
QTGYT –
- What does NAME do to consistently achieve his/her goals?
- When you think of NAME, what is his/her most notable contribution or accomplishment? What tasks were involved to reach this accomplishment?
- What are the top 3-5 things NAME does to go above and beyond their expected work?
Examples–
Rick, I am so proud of you for exceeding your goals for the past three months. You received several outstanding level 5 Quality Assurance reviews, which in turn raised your compliance level. I appreciate all of your hard work and dedication. The personal touches you bring to your work add so much. I appreciate all that you have done for the team and the contributions you make to the center by consistently meeting your core MPP. Your hard work does not go unnoticed. You are doing extremely well in your customer service and business partnerskills as well. Keep up the great work!
I want to extend my sincere appreciation to Ray. Ray joined our team in 2007 and since then, his enthusiasm and “we can do it” attitude have become contagious. He has done so many things for our team and our department as a whole. Ray is devoted to Q12 and to help strengthen the department’s morale. His ideas are always thoughtful and definitely come from the heart. I also want to share my appreciation for Ray for serving as my ‘back up’. Taking on a new challenge like this is not easy, yet he is determined to learn something new everyday. To take on the roll of my position can be overwhelming, but that doesn’t stop Ray from stepping up to the plate. With only a short tenure on our team, he has already volunteered time on the Q12 Committee, participated on several special projects, and has taken on the responsibility of being my back up. These are just a few examples of why Ray is a vital part of our team. What is so impressive about these accomplishments is that they have all been done in less than a year. It is very hard for me to fit every important accomplishment within this award, but I hope it is apparent how thankful I am to have Ray on the team.
Jason has been involved in two key projects over the past six months, both of which have Athena development dependencies. Also, both rely heavily on Jason’s front end business guidance and his "get'er done" attitude. The first project’s goal was to move authority cards to banker profiles. Jason has done an awesome job in representing the interest of the user and of the credit folks for whom this conversion will have the greatest impact. 2. Jason played a pivotal role with the Customized Business Solutions (CBS) project, again representing the user experience on the CBS-side of the development and validating/testing the user experience on Athena. One of the challenges with this project is the many zigs and zags in fundamental design. I greatly admire and appreciate the way Jason gets to know project participants and then adjusts his approach as necessary on behalf of the project team. He's been quick to run with testing for both projects, and he has owned the ongoing testing review process during testing phases. Beyond willingly jumping in the project soup, he knows how to keep meetings going with purpose, in the spirit of the project’s mission and with candor and humor to boot. It's wonderful to have colleagues like Jason. Thank you for your partnership.
Selection Process:
(High level) Approved by the nominee’s designated manager. Winners are selected by committee each quarter.
(Detailed Information)Depending upon the nominee’s level in the organization, the designated manager will vary.
What You Can Receive:
(High level)
Nominees: Certificate, pin and $25 in Premiere Choice Awards.
Winners: Additional certificate, pin and a cash award of $200.00.
(Detailed information)
Nominees: After the nominee’s manager approves the award, a Service Excellence certificate and pin are sent. Banners are sent to nominees when they receive their first AIM award.
The nominee’s will receive their Premier Choice Awards for the entire quarter (not to exceed $150) approximately three weeks following the quarter-end.
Winners: Winners will receive their cash awards on their paychecks approximately six to eight weeks following the quarter-end.
Service Excellence nominees and winners are also considered for the AIM Recognition Event and Sales and Service Conference.
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Award Type: Star Manager
Objective: (High level) To recognize managers and supervisors for their leadership abilities and/or proven results.
(Detailed Information) This award is intended to recognize managers and supervisors who excel in people management, coaching and leading others effectively. Star Managers care about their team members, communicate clearly to them and help the team to achieve their stated goals. They lead well through change and consistently achieve their business objectives. In support of their team members, Star Managers encourage development, provide feedback and direction and enable their team members to take action. Star managers are also committed to increasing team member engagement.
Getting Started:
Sentence Starters –
- NAME consistently motivates his/her team to meet or exceed their established goals by…….
- NAME achieves outstanding business results by… (list specific examples)
- NAME is committed to increasing the engagement of his/her team members by…..
QTGYT –