Avaya Intelligent Branch Solution

Avaya Solution Overview

Avaya Intelligent Branch Solution

/ Avaya Intelligent Branch Solutions
See also Avaya Intelligent Retail Store and Avaya Intelligent Branch BankingSolution Playbooks for vertical industry variations that include additional details for these solutions.
Reference architecturesfor Avaya Intelligent Branch Solutions include:

Centralized
Distributed
Extended (Hybrid Centralized and Distributed Solutions)

/ Avaya Intelligent Branch Solutions provide enterprises with unique capabilities to increasebusiness revenue by providing improved customer service, lower operating costs, and enhanced employee productivity. Avaya can deploy a “best of breed”communications architecture that will map specifically to our customer's needs and their own network readiness often based on a mix of centralized and distributed architecture options.
Avaya Intelligent Branch Solutions are supported by Avaya Global Services and certified Avaya BusinessPartners. A rich ecosystem of Avaya DevConnect partners provide value-added industry applications and optimized infrastructure for these solutions.
Avaya Intelligent Branch Solutions can be configured with basic communications functionality or with feature rich capabilities that can include seamless integration of communications capabilities with the HQ/core and other branches. This solution is primarily deployed using Avaya Communication Manager or Distributed Office products.
Intelligent Branch Solutions link on Avaya Enterprise Portal:
Intelligent Branch Solutions with Centralizedarchitectures are also referred to as Flatten Consolidate and Extend (FCE)type solutions and are appropriate for customers who:

Have an aggressive approach to IP telephony
Have a robust Voice-ready WAN connected branches
250 branches or less per regional/central hub
Are willing to trade off higher pricing for the richest feature set including features like CallCenter agents located in the branch
Want a seamlessuser experience enterprise-wide, with full feature transparency between sites
Want all users to have access to all available centralized applications on par with HQ communication systems to drive ROI across the enterprise

Need a single point of management for campus and branch
Desire options for an Integrated Services Router and comprehensive security

Would like services to consult, implement, support and manage

Centralized architectures can be deployed to include such Avaya capabilities as:

Survivable gateways extended off of a central Communication Manager server, with all 700+ CM features

Full UC applications available at the branch

Intelligent Branch Solutions with Distributedarchitectures provide many of the advantages of Centralized configurations and are appropriate for customers who:

Want typically easy to deploy, highly scalable branch solutions that can befeature rich and easy to manage

Deploy a very large number of branches, rapidly

Replace aging key systems and PBXs at the branch

Centrally manage all of the branches in order to maximize administration and operational efficiency

Network to other branches, headquarters systems, contact centers and applications over the WAN
Want acoordinated dial plan withthe ability to route calls across locations and share presence

Desire branch workforce productivity with many of the Unified Communications options

Look for services to consult, implement, support and help manage their solutions

Distributed architectures can be deployed to include:

Avaya Distributed Office for enterprises interested in replacing their key-hybrid system with a highly scalable branch network containing centralized management and applications, with distributed call processing
Avaya Communication Manager to run within each branch gateway as an Internal Call Controller (ICC) that manages call control and communication applications locally in an S8300 Server with SIP integration to support large-scale networking and interoperability

Intelligent Branch Solutions with Extendedarchitectures combinequalities from both Centralized and Distributed branch deployments together in an integrated hybrid configuration design providing a best-of-both worlds approach that can be used to meet the specific customer requirements and situations.
/ Key products for Centralized configurations: Communications Manager 5.0 with S8500 or S8730 servers at the core, Gxxx series Gateways with S8300 LSP for full survivability or embedded SLS for standard survivability, Juniper J-Series with IG 550 card and TIM cards from Avaya,UC Editions, CC Elite Agents, IP Agent, Modular Messaging, Voice Portal. InteractionCenter, Intelligent Presence Server and Avaya Integrated Management. All IP Phone, DCP Phone, WiFI and DECT
Key products for Distributed configurations: Communications Manager 5.0 S8300/Gxxx with co-resident SES running in Internal Call Control (ICC) mode, Distributed Office i40 or i120 platforms. UC options at the branch includeExtension to Cellular, One-X Mobile, One-x Desktop, one-X Communicator, IP Agent. All IP Phone, DCP Phones, WiFi and DECT phone choices are available (depending on whether it is CM or DO). Avaya Integrated Management is always included with each purchase for centralized management. Optional product elements at the core include SES for branch-to-core private SIP networks, Avaya Communication Manager, and Modular Messaging, Voice Portal applications networked via SIP
Branch Platforms–To determine which platform is best suited for your customer – see the branch position information under Job aids:

Distributed Office – Platform using local call processing and centralized control and applications. Good for customers that want an easy to deploy & scaleable solution with advanced applications. IP Key system replacement with SIP and application integration.

Product Information:

Communication Manager - Provides rich, seamless capabilities enterprise-wide for over 700 features, ContactCenter and other centralized applications. Good for customers who want to have access to centralized applications to drive ROI. Available on Avaya G-Series Gateways and IG550 for Juniper J-Series Routers.

Product Information:
Quick Edition and IP Office products may be considered as solution components for those customers that have multiple sites but generally do not have a high degree of control over all of the sites or have less emphasis on networking between locations. An example customer would be a multi-site franchise.

Quick Edition – For small locations requiring the lowest costs and simplest installations.

Product Information:

IP Office – Platform with distributed processing that provides basic capabilities for smaller networks. Good for customers who want a low initial price with solid feature capabilities. Key/Hybrid system replacement with TDM or IP flexibility.

Product Information:
Mobility solutions – Avaya clients on Symbian PDA devices, Avaya EC500 and Softphones keep regional branch managers connected even when they are not in the office.

Extension to Cellular:Avaya Extension to Cellular delivers one-number access by enabling calls bound for an employee’s business number to ring simultaneously on both their office phone and up to four mobile (or wireline) phones. While on a call, users can access advanced features such as transfer and conference.
one-x Desktop (IP Softphone): Makes it easy to place and receive phone calls from your PC or laptop, making it ideal for working from any location with an internet connection. There are options to add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration capabilities.

Avaya one-X Mobile:Transforms a user's mobile phone into an extension of their office desk phone.

IP Softphone for Windows Mobile 5:Makes real-time voice communications and Avaya Communication Manager features accessible from portable handheld devices.

Management tools – Avaya Integrated Management lowers TCO using centralized management and provisioning tools, which is very important for store support.

Avaya Integrated Management:Provides a comprehensive set of tools that make it easier for customers to manage complex network infrastructures.

The applications within Avaya Integrated Management focus on three areas:

Application Administration
Provisioning and Network Management
Alarming and Monitoring

All Offers:
IP Office:
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Centralized configuration key partners:Juniper J-Series ISRwith IG550 and TIM cards from Avaya,Extreme for LAN switching

Juniper- Avaya Alliance: Intelligent Branch Solutions

Extreme Networks Alliance Resources

Distributed configuration key partners: Juniper SSG series secure gateways,Veramark eCAS Communication Analytics, Extreme for LAN switching

Veramark eCAS Communication Analytics

(See previous links in this section for Juniper and Extreme links).
See Intelligent Retail Store and Branch Banking Solutions for additional industry related partners.
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Key Avaya Services:

FCE Service Chain
CSI provides FCE Service Chain offers to head off obstructions and hurdles along the path to FCE, as well as to shorten the 18-month-to-two-year FCE sales cycle. These services have been further tailored specifically for the Intelligent Branch Solution and Includes four distinct parts:

FCE Feasibility & Justification Study - Avaya will assist the client in assessing the technical and financial feasibility of pursuing a "Centralized Intelligent Branch solution".
Planning - Avaya will assist the client in planning the required technology and operations' changes to realize the benefit of the Centralized Intelligent Branch solution.
Implementation (Production Trial) - Avaya will validate at two client locations (lab site & production trial site) that the technical solution will work at client's premises.
Implementation (Full Migration) -Avaya will engineer, procure and install the technical solution throughout client's network of call centers and branch offices.

Additional CSI assessment, design, integration & program management services are available to support Centralized Branch deployment models. See the link below for more information:
Business Communications Consulting
Leveraging our expertise in contact centers, advanced communication solutions, and IP migration, a Business Communications Consulting engagement is designed to solve customers' holistic business communications problems by aligning business strategy with technology strategy.

Security Consulting
Compliance and Information Security issues are major barriers to VoIP deployment in large organizations, and the financial vertical in particular. Clients are spending large sums on consulting, auditing, and IT systems to achieve compliance in multiple regimes that govern their business.
Avaya provides consulting services to help customers comply with complex security and privacy regulations by considering the entire converged environment – the network and the applications (where Avaya has particular expertise). Click on the link below for more information:

Implementation Service Packages
Specific designed for branch solutions, Implementation Service Packages support Avaya Distributed Office, Communication Manager (S8300). These packages provide the right level of services support that your customer needs at pricing that is competitive and easy to understand. There are three simply priced bundles. to choose from: Industry Standard, Full Service, and Premium Service.
Services provided include:
- Multi-site Program Management - provides a remote interface on multi-site projects and acts as a single point-of-contact and accountability for Avaya resources for the project
- Network Readiness Assessment Multi-Site Sampling and Consultation - onsite readiness assessment at fifteen branch office sites to ensure that critical network elements will support deployment of IP Telephony solution
- Software Profile Creation - Standardized configurations to simplify user experience and ongoing administration
- Staging (Level I & II) - Software load & test that simulates parameters for the customer’s environment
- Deployment - Capability and processes for consistent, high quality delivery of branch implementations
Implementation Services Packages Offer Sheet - Avaya Distributed Office
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Implementation Service Packages Offer Sheet - S8300*
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Converged Network Analyzer Services
Develop a detailed design for the Converged Network Analyzer & Adaptive Path Control systems. Configure at lab/production sites (if applicable) & remotely deploy.
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Software Support Plus Upgrades
Software Support Plus Upgrades provides maximum investment protection for Avaya solutions, which includes a 3-year subscription to all major software upgrades.

Hardware Maintenance
For key underlying hardware, maintenance for communications voice servers and gateways is offered at three levels: 24x7 Remote Hardware Support, 24x7 Remote Hardware Support with Advance Parts Replacement, and On-Site Hardware Maintenance, which is available on a 24x7 or 8x5 basis. With Hardware Maintenance, customers receive EXPERT SystemsSMmonitoring, diagnostics, and resolution of system-generated alarms – keeping systems more reliable and available.
The combination of Software Support Plus Upgrades and Hardware Maintenance provides the best value in terms of holistic support for communications solution, because customer’s will have support by both our certified engineers, as well as our proactive support tools, which can identify, isolate, and resolve 98% of troubles.

Secure Access and Control
Secure Access and Control enhances the security associated with remote services provided by Avaya Services personnel and automated EXPERT SystemsSM. Secure Access and Control offers a secure, scalable service to help the customer maximize system availability and reliability.

Managed Services

Global Managed Services has simplified its solution focus to align with core Avaya competencies. New GMS Service Lines will focus on large, complex, multi-site engagements in the following areas: IPT deployments, Contact Center Solutions, and Messaging Migrations.
GMS has also reorganized around a new process model that will provide integration and management of ALL Avaya Solution Components – providing our customers with a single point of contact.
Leveraging an up-front consultative approach, GMS will also provide your customer with a trusted partner – a partner who will help them overcome the risks associated with new communication solutions.