YourName

Address

Insert name of company Chief Executive

Chief Executive

Insert Company Address

Address line 1

Address line 2

Address line 3

POST CODE

Date

Dear (insert name ofcompany CEO)

I am writing to you as a concerned customeras I have noticed that (insert name of organisation) has

[delete as appropriate] moved me to paperless (billing/statements)without my choice; charges me to receive paper statements;

I appreciate the opportunity to receive paperless billing and statements; however as a customer I would also like the choice to keep receiving these documents in paper format without being penalised in any way.

This is important to me because (fill in personal reasons – some ideas are below)

  • I live in an area where broadband connectivity is poor and so I have unreliable access to the internet
  • I don’t know how to use the internet (well/properly) or I don’t feel confident using the internet
  • I don’t like using the internet because xxx
  • I am worried about internet fraud
  • I like to keep paper records in case I have a dispute or problem that will need resolving
  • I manage xxx’s finances and paper communications makes this much easier

I am supporting a campaign called Keep Me Posted which supports those that are not able to access the internet or not comfortable online, and is calling for those consumers to be able to receive information in a paper format if they wish and for organisations to offer consumers the right to choose how they receive correspondence.

You can find more information about Keep Me Posted at

As a customer please can I ask you to adopt the Keep Me Posted campaign’s six point ‘right to choose’ charter which asks that you:

  • offer all your customers the choice of receiving information through paper correspondence as part of any standard offer;
  • refrain from penalising in any way, any customer for preferring to receive information through paper correspondence;
  • only cease the sending of information in paper correspondence to a customer after (and not before) the customer has specifically, voluntarily and individually opted out of receiving information on paper;
  • only change the frequency of information sent to customers in paper correspondence after (and not before) the customer has specifically, voluntarily and individually agreed to the change;
  • refrain from making the availability of online information to customers necessarily conditional upon having to give up their access to paper correspondence; and
  • make available to customers easy mechanisms whereby a customer who has chosen not to receive paper correspondence can opt back in without penalty.

Please do let the campaign know about your support for the charterby writing to:

Keep Me Posted

PO Box 72064
LONDON
EC4P 4DZ

Or emailing:

Or telephoning: 020 7566 9773

Yours sincerely

Insert name