AT&T Nevada-Wireless 9-1-1 Checklist
(Prime Access web site:Step
/ Responsible Party / Task / Tool/Resources / Time FrameNetwork/Database Pre-Planning:
911 Authority/Public Safety Answering Point (PSAP) / Initiates request to Wireless Service Provider (WSP) to implement wireless 911 via letter. Sends copy to AT&T Business Communication Services (BCS) & Wholesale (WCS)organizations.
WSP / Obtains applicable process and any forms as defined by 911 Authority/PSAP.
2A. / WSP /
- Register Company ID with NENA (National Emergency Number Association). Must include on Section 4 of WSP 911 Profile. NOTE: Must have a 24 by 7 emergency telephone number to register.
- Reviews Industry (NENA & FCC) W-911 guidelines.
-
-Company Identifier Program
2B. / WSP / Initiates scheduling of Joint Planning Meeting (JPM) with AT&T Wireless Account Mgr. (AM).
2C. / AT&T Wireless AM / Schedules JPM with internal/external stakeholders. Discuss & cover the following:
- W-911 Checklist
- WSP 911 Profile
- WSP Block Request Form
-Prime Access Web Site
-Products & Services
-Wireless
-E911
3. / WSP / Reviews the following:
- W-911 Checklist
- W-911 Technical Specifications Document
- W-911 Tandem Info Documents
-Products & Services
-Wireless
-E911
4. / WSP / Completes WSP 911 Profile & emails to AT&T 911 Sr. Account Manager (AM). / -WSP 911 Profile
4A. / AT&T 911 Sr. AM / Provides completed WSP 911 Profile to DIU (Data Integrity Unit), DSST (Data Systems Support Team), Provisioning/Maintenance contacts & WCS Implementation team. / -Refer to WSP 911 Profile Distribution List
AT&T Nevada-Wireless 9-1-1 Checklist (Continued)
Step
/ Responsible Party / Task / Tool/Resources / Time FrameNetwork/Database Pre-Planning:
4B. / DIU/DSST / Builds customer profile in appropriate 911 database systems.
4C. / DIU (Database Coordinator (DBC)) / Upon receipt of Profile, contacts WSP via email with the following:
- Welcome Letter
- Training & Reference Material for W-911 Database Management
- TN/MSAG Query Reference Material
- RAS (Remote Access Service) Connectivity Guide
- Street Suffix Abbreviation List
- File Builder
5. / AT&T 911 Sr. AM / Facilitates JPM & discusses/provides the following:
- Mutually agreed upon Meet Point (Facility ACTL (FACTL))
- Network Implementation Requirements
- Options of Diversity - NOTE: Although diversity is not a requirement, both the 911 Authority/PSAP & AT&T recommend where facilities permit.
- Diagram Requirements
- 911 Mux (Hub) Locations
- Ordering Requirements
-Diagram/Diversity Examples
-W911 Tandem Information
-W-911 ASR Job Aids
5A. / BCS Project Mgr / Discusses/provides the following Database Implementation Requirements:
- 56k data link requirements from 3rd Party Provider to AT&T/ALISA DB
5B. / AT&T Wireless AM / Discusses the following:
- W-911 WSP Block Request Form for access to 911 Gateway & TN Query
- W-911 Appendix
- Pricing/Tariff issues
-W-911 Appendix
6. / AT&T Wireless AM / Requests W-911 Appendix from Contract Administration. / -Contract Request Form / 10 business days
6A. / Contract Administration / Sends W-911 Appendix to WSP for signature.
6B. / WSP / Sends signed W-911 Appendix back to Contract Admin for filing.
AT&T Nevada-Wireless 9-1-1 Checklist (Continued)
Step
/ Responsible Party / Task / Tool/Resources /Time Frame
Network/Database Pre-Planning:7. / WSP / Submits request to access 911 gateway via W-911 WSP Block Request Form emailed to IS CallCenter (must Cc to AT&T Wireless AM). / -W-911 WSP Block Request Form
7A. / IS CallCenter/DIU / IS CallCenter assigns Secure ID Card & Gateway access granted by DIU. / -Cards Fed Ex’d / 10 business days
8. / WSP / Provides FACTL & Option of Diversity to AT&T 911 Sr. AM for T1 ASR issuance to ASC. / -W911 Tandem Information
-Diagram Examples
9. / WSP / Works with the PSAP & City Agencies (911 Authority) on the following:
- All applicable requirements as defined by the 911 Agency
- DESN (Default Emergency Service Number)
- Trunk Quantity
- Test Plan
9A. / 911 Authority/PSAP /
- Provides approval/confirmation of DESN and trunk quantity that was determined with WSP to AT&T 911 Sr. AM.
AT&T Nevada-Wireless 9-1-1 Checklist (Continued)
Step
/ Responsible Party / Task / Tool/Resources / Time FrameNetwork/Database Implementation:
1. / WSP / Issues T1 facility order(s) (State or FCC access tariff) via ASR to ASC. If diversity is requested, both ASRs issued at same time and use RPON field
NOTE:
- Must receive FOC (Firm Order Confirmation) with CFA (Connecting Facility Assignment) before placing trunk ASRs.
- Ensure that T1 CFA has been tagged as emergency circuit, ex., 101E/T1ZF, 5001E/T1.
- Follow current ordering guidelines for access T1
- W-911 ASR Job Aids
- Prime Access Web Site
- Carrier Coding Guide (NC/NCI combinations)
1A. / WSP / Must provide following on T1 ASR:
- Proj ID = WENSA911
- SPEC = CELLS
2. / WSP / Issues W-911 trunk order(s) via ASR to the ASC once T1 CFA has been received & obtained DESN assignment from 911 Entity.
- Use Project ID of ‘WENSA911’ on trunk ASR.
NOTE: At this time there is no expedite policy/process for 911 trunk orders.
3. / ASC / Issues appropriate order(s) within AT&T. If WSP requires status or resolution with quality issues on ASR prior to FOC (Firm Order Confirmation) refer to dedicated Service Rep in ASC.
NOTE: For high level issues after ASR issuance & prior tocompletion refer to AT&T Network Project Mgr. / -Refer to ASC contacts provided by AT&T Wireless AM
3A. / ASC / Provides FOC with critical dates & pertinent order information. / -Via BDS Telis/Exact, web ordering tool, fax and or email
4. / Network Project Mgr. / Receives mechanized log for all ASRs identified by “WENSA911” Project ID with order numbers & DD s to monitor & ensure that timelines (critical dates) are met.
4A. / Network Project Mgr. / Project manages orders from ASR issue date through Due Date:
- Ensures DDs & critical timeline/milestones are met.
- Assists ASC/WSP on implementation issues.
- Acts as a single point of contact in regards to order status after ASR issue date.
- Partners with BCS Project Mgr. for overall implementation impacting internal/external stakeholders.
5. / CSDC / CSDC (Customer Service Design Center) issues DLR (Design Layout Report). / -Via method requested by WSP / By DLRD date
6. / WSP / Reviews & validates that FOC/DLR contains what was ordered on ASR. / -ASR
-DLR
7. / WSP or Vendor / If required issue order for 56k data link if 3rd party database (Mobile Positioning Center- MPC) is being utilized. (From MPC Database to AT&T 911 Database.) / -Requirements provided by BCS Project Mgr. at JPM
7A. / WSP or Vendor / If required issue order for 56K data link from MPCAT&T911 Database required for Phase II. / -Requirements provided by BCS Project Mgr. at JPM
7B. / BCS Project Mgr. / Project manages the overall data requirements with WSP/Vendor & internal/external stakeholders.
8. / WSP or Vendor / Requests pANI assignments via pANI Request Form, submits to AT&T pANI Administrator. / -pANI Request Form
8.A / AT&T pANI Administrator / Assigns pANIs and emails request form back to WSP or Vendor. / Up to 5 business days
8B. / WSP or Vendor / Notifies BCS Project Mgr. of pANI assignments obtained via the pANI Form. This will ensure that the assignments are built in the 911 database tables resulting in the 911 call being routed to the proper PSAP. / -pANI Form / 48 hours after Wireless 911 Profile is received before records can be sent
9. / WSP or Vendor / Builds test files. / -File Builder provided by the DIU/DBC (to be used as a tool)
10. / WSP or Vendor / Contact DIU/DBC to negotiate the sending of the first data file transfer of test numbers. This will ensure that all requirements have been met for the Wireless 911 Profile. Pass test file through 911 gateway. / -Training & Reference Material for W-911 Database Management / Minimum of 24 hours prior to sending test file
10A. / DBC/DIU / Informs the WSP or Vendor of the test file results.
10B. / WSP or Vendor / Notifies BCS Project Mgr. of positive test results.
AT&T Nevada-Wireless 9-1-1 Checklist (continued)
Step
/ Responsible Party / Task / Tool/Resources / Time FrameTesting and Turn-Up:
1. / WSP / Ensures that qualified WSP personnel have appropriate documents supporting the order(s) that correlate with the information provided on FOC & DLR forboth the T1 and trunk order(s). Verify that channel assignments are the same on both the WSP order & FOC/DLR provided by AT&T. / -FOC
-DLR
2. / WSP/T1 PCO (Plant Control Office) / Test, turn-up & accept T1 facility order(s). A complete head to head, point to point test must be performed with no loops on DD to ensure continuity from AT&T to Carrier level prior to acceptance of the T1.
NOTE: This step must be successfully performed to ensure turn-up of the trunks.
3. / T1 PCO / Complete out T1 order(s), concurrence from WSP.
4. / WSP/CMAC (California Major Account Center) / Executes tone & continuity acceptance testing for trunks. Verifies appropriate signaling and tone levels.
4A. / CMAC / Complete out trunk order(s), concurrence from WSP.
NOTE: If WSP fails to test & accept T1 & Trunk orders within 30 calendar days from original DD due to customer reasons, the ASC will cancel orders on the 31st day per the CNR (Customer Not Ready) process.
4B. / Network Project Mgr. / Notifies BCS Project Mgr. upon successful completion of facility/trunk orders.
5. / WSP/BCS Project Mgr. / Arranges call through test with PSAP.
5A. / WSP / Execute call-through test to PSAP for appropriate ANI/ALI display. / -Test plan that was negotiated with the PSAP Agency (911 Authority)
6. / WSP/PSAP / Ensures that all 911 requirements are implemented prior to activating W-911 calls to PSAP Agency.
AT&T Nevada-Wireless 9-1-1 Checklist (continued)
Step
/ Responsible Party / Task / Tool/Resources / Time FramePost Implementation:
1. / WSP / When entry into a new Agency’s area requiring W-911, need to follow the same steps as described in pre-planning, implementation & testing/turn up.
2. / DIU/DBC / Provides support for shell record issues & 911 ALISA Database issues.
3. / ISCALL Center / Provides support with connectivity problems to the 911 Gateway OSS applications. / 314-234-7225 (prompt 3)
4. / WSP or Vendor / Transmits updates to the 911 database in a timely manner.
5. / WSP / Keep abreast of industry publication(s) to be apprised of current W-911 initiatives. / -Prime Access web site
-PUC Decisions & press releases –
-
6. / WSP / Take periodic service measurements to ensure a minimum grade of P.01 service.
7. / WSP / Make certain that ALL 911 contacts are kept current. This will ensure that AT&T has appropriate contacts to communicate pertinent 911 information back in a timely manner. / -Updating Sections 2, 4 & 5 of WSP 911 Profile
8. / WSP / Provides prompt notification on pANI activities (New, Changes, and Deletes) to AT&T pANI Administrator via pANI Form. AT&T pANI Administrator emails to notify DIU/DSST.
8A. / 911 Authority (PSAP Agency) / Notifies WSP & AT&T 911 Sr. AM of any DESN changes.
NOTE: A translation change ASR would be required to change the DESN value on existing 911 trunk group (AB#).
8B. / WSP /
- Sends SUPP3 on existing ASR if trunk order is pending , or
- Sends translation ASR to change the DESN value on existing TSC (Two Six Code).
-ASR
AT&T Nevada-Wireless 9-1-1 Checklist(continued)
Step
/ Responsible Party / Task / Tool/Resources / Time FramePost Implementation:
9. / WSP or Vendor / Regularly logs into MS Gateway for the following file retrievals:
- Processed files
- Error notification files
10. / WSP / Responsible for investigating & resolving misroute, incorrect ESN or NRF (No Record Found) conditions. Provide resolution feedback to PSAP Agency (911 Authority) when appropriate.
NOTE: TN & MSAG Query are available for spot checks or specific TN/ address look-ups. A good tool to use to investigate & reconcile misroute & NRF conditions.
11. / WSP / Reports maintenance & trouble resolution on T1 facilities & trunks (DS0s) to Maintenance Control Office (MCO) @ 877-500-4911 with the following:
- WSP name, location, and TN
- AB numbers (s)/TSCs and/or T1 CFAs
- Description of trouble condition (NOTE: Must specify that trouble condition is “Wireless 911”.)
- Name & TN of person reporting the trouble report
-Products & Services
-Wireless
-E911
-W911Maintenance Resolution Document
11A. / MCO / Provides WSP the WFA/C Ticket Number.
NOTE: The WFA/C ticket number MUST be noted and referenced by WSP when calling MCO for status on trouble ticket.
12. / WSP / Adhere to all State requirements.
cam revised 9/26/111