RIGHT TRAINING

Assessment for:BSBWOR203B Work effectively with others

Student Name: Assessment Date:

Instructions:

  • You are required to complete the following assessment tasks during class time
  • There are 2 assessment events to be completed
  • All assessments include written responses to questions
  • Each student must complete their own work, independently of others
  • Students can ask teacher for clarification of word meanings and questions of required
  • Reasonable adjustment to be organised by teacher if required
  • When you have completed all written tasks hand in your work to your teacher
  • Students can use electronic and paper dictionaries for further independent clarification of required
  • Students must follow all WH&S requirements when completing all tasks
  • You will be marked as C competent or NC not competent
  • If you are not competent you will be given another 3 attempts at this assessment

Student signature:

Contact details:

ASSESSMENT 1: Written Response

Working effectively strategy:

Develop a strategy for effective workplace relationships using the template provided. You can use your existing workplace or a simulated workplace to complete this task. The aim of the strategy is to produce a document that promotes procedures for effective workplace relationships and communication. You are also required to attach any relevant workplace documents that support your strategy.

Item/Activity / Procedure/Document
Job roles and responsibilities
Workplace requirements
Workplace information sharing
Workplace task time allocation for each member involved in performing task
Providing feedback to colleagues
Workplace grievance procedures
Workplace policy on respecting cultural differences
Seek assistance from relevant staff member
Training opportunities to improve workplace relationships

Once you have completed your strategy submit to your assessor on nominated assessment date.

ASSESSMENT FEDBACK SHEET
Unit Code & Title:
BSBWOR203B Work effectively with others / DATE:
Candidate Name:
Assessor name
ASSESSMENT NAME:
Assessment 1 Working effectively strategy / FEEDBACK TO CANDIDATE / S / NS
MARKING CRITERIA
The student was able to: / PERFORMANCE CRITERIA
Identify workplace role and responsibilities in a planning strategy / 1.1
Identify timing of workplace tasks tasks / 1.2
Develop planning strategy to improve workplace relationships / 1.1, 2.2, 2.4
Identify appropriate procedures for workplace tasks / 2.2
Plan for opportunities to improve workplace relationships and communication / 2.2, 2.4, 3.3
Identify opportunities for improvements to workplace relationships and communication / 2.4
Define procedure for receiving feedback from colleagues in the workplace / 1.3, 2.1,
Identify opportunities to support colleagues in the workplace / 2.1
Assessor comments:
Assessor Signature
Date:
Candidate signature:
Date:
This assessment decision will be conveyed to the candidate and stored on RTO premises and only accessed by authorised personnel in accordance with privacy and confidentiality legislation.

ASSESSMENT2: Practical Demonstration/Written Response

SCENARIO

Cheuh-Kuang, is Korean and has been working in the same office for several years now and he is well liked by his coworkers and they find him to be very friendly. One of his co workers, Vince, often offends him by making jokes about Cheuh-Kuang’sname and askshim questions about where he(Vince) can find the best Chinese restaurants. These may seem to be innocent, but they deeply offend Cheuh-Kuang and have affected his work performance.

  1. What is theconflict in thisscenario?
  1. Why was it a problem?
  1. What should Cheuh-Kuangdo?
  1. What workplace policy does this problem relate to?
  1. Who is responsible for managing this problem? What will they do?
  1. How can such conflict be prevented in the workplace?

ASSESSMENT FEDBACK SHEET
Unit Code & Title:
BSBWOR203B Work effectively with others / DATE:
Candidate Name:
Assessor name
ASSESSMENT NAME: Assessment 2 Scenario / FEEDBACK TO CANDIDATE / S / NS
MARKING CRITERIA
The student was able to: / PERFORMANCE CRITERIA
Identify cultural differences in the workplace / 3.2, 3.3
Identify areas where conflict may occur / 1.2, 1.3, 2.1, 2.3
Apply appropriate problem solving strategies / 1.4, 2.2, 2.4
Identify respectful strategies with co workers / 1.1, 1.3, 2.1, 2.3, 2.4 1.4,
Apply strategies to prevent misunderstandings in the workplace / 1.3, 2.2, 2.4
Assessor comments:
Assessor Signature
Date:
Candidate signature:
Date:
This assessment decision will be conveyed to the candidate and stored on RTO premises and only accessed by authorised personnel in accordance with privacy and confidentiality legislation.

ASSESSMENT TASK FOR BSBWOR203B RIGHT TRAINING VERSION 1 18/09/2016

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