Aspen Ridge Management

Aspen Ridge Management Date: May 2011

334 East Center Street

Provo, Utah 84606

801-607-1680

M-F 9am -5 pm

White-Glove

Cleaning & Checkouts

On the day residents’ move out of the apartment/house, they will be required to do a white-glove final cleaning checkout. These are very thorough cleaning checks.

FAMILY HOUSING RESIDENTS are required to clean the entire apartment/house, balcony, garage/shed & grounds (as applicable) following the guidelines of the student housing cleaning checklist (at the end of this document). If an item is not listed on the checklist but in your apartment/house, you are still expected to clean it.

Call the office to schedule a cleaning checkout. All work must be done before the cleaning check takes place. Be sure to remove all of your belongings from the property including trash, return your keys, and give us a self addressed, stamped envelope for the deposit refund/statement.

ALL STUDENT HOUSING RESIDENTS are responsible to have the entire unit cleaned and ready for the new incoming residents for the AUGUST CLEANING & CHECKOUT.

These final cleaning checks are for everyone, whether you are moving out or staying at the unit. If you are staying, you are not required to do your bedroom cleaning, but you are required to participate in the cleaning of the entire unit’s common areas.

The cleaning checklist is at the end of this document; everything on the list should be cleaned. If an item is not identified on the list, clean it anyway.

To receive individual credit for specific jobs done, print the cleaning checklist and sign off on the jobs you do- also have your roommates sign off on the jobs they do. If there are no signatures linked with the jobs on the checklist and items fail, the entire apartment will be charged for the cleaning of failed items.

CALL US to schedule a checkout time if you are leaving several days before your contract ends. We will inspect your apartment after you have finished your cleaning assignments and have moved. (NOTE: There are a limited number of appointment times available for early scheduled checkouts; at the end of August contracts, we do a mass checkout and do not schedule individual checkouts.)

DEADLINE- Noon on the day your contract ends, call if you need to know what day your contracts ends.

INDIVIDUAL STUDENT HOUSING RESIDENTS WHOSE CONTRACTS ENDDURING THE YEAR, (other than during the August Cleaning & Checkout period), are to clean your bedroom, the bathroom you use, and one common area of the unit (ie: living room, kitchen, etc.) that has not already been done by another roommate who has moved out recently. However, if everyone in your apartment is moving within the same time period, the whole apartment must be cleaned (see requirements for August check out listed above); the last person to leave is responsible for ensuring all areas of the unit are clean and ready to be checked.

NOTE: If you are moving out more than 2 weeks before your contract ends, you will still be responsible to do a cleaning checkout when your contract actually ends unless ALL of your roommates sign the Roommate Release form (see General Checkout Information #7).

GENERAL CHECKOUT INFORMATION:

1- Clean your bedroom and your share of the apartment (see requirements above); if you don’t select a common

area to clean, you will be assigned the living room by default unless it has recently been done for check out by someone else, in which case, you will be required to do the kitchen.

2-Call our office to schedule a cleaning check and report your bedroom location, the bathroom and common area

you cleaned. (Note: If a utility bill is in your name, please tell your roommates the date you will terminate the service so they can arrange for continued service in another person’s name.)

3- Remove all personal belongings, including trash, before checkout.

4- Return your key(s) to the office; leave the Mail Key in the unit (there is only one mail key per unit). Keys must be turned in within 24 hours of your checkout or you will receive a charge to your account so a key can be made for the new tenant.

5- Give us a self addressed, stamped envelope for the deposit refund. If the office is closed, you may put your key and addressed, stamped envelope in another envelope that is labeled with your name and apartment name and number on it, seal it, and drop it in the Aspen Ridge Management mailbox. If we do not receive this, we will use our envelope and stamp; $1.00 will be taken from your deposit refund to cover the cost.

6- Return parking passes that were issued to you from us when you turn in your key. If your parking pass was

from another company, contact them for their requirements.

7- Turn in Roommate Release Form (optional). This form is generally used by someone who is moving out more than 2 weeks before his/her contract ends.

It states that a tenant has completed all of his/her cleaning responsibilities and has paid his/her portion of every utility bill. It is signed by all of the roommates who release said tenant of any financial, cleaning or other obligation.

NOTE: The roommate release form will be considered void and null if the “released” tenant moves back into the apartment after moving out. The said tenant will also be required to pay utility bills and do their share of cleaning.

8-FOR THOSE WHO SELL THEIR CONTRACT, you can choose from two options to checkout of your apartment. You may schedule and complete the standard checkout as described above, or you may do the required cleaning etc. and leave the inspection up to the person who buys your contract. If they approve the cleanliness of the bedroom, bathroom and common areas, Aspen Ridge will accept their judgment. However, if they are unhappy with the cleanliness of the above items, they may request cleaners at your expense. Whichever option you choose, be sure to contact Aspen Ridge about your checkout.

9- BUYERS OF PREVIOUS RESIDENT’S CONTRACT,the agreement was between you and the seller. If the apartment was dirty and you signed the contract but did not request cleaners within 48 hours of moving in

(as stated on the check-in sheet you signed when you received a key), you accepted the apartment as it was and may have to do extra cleaning to bring it up to our standards when it is checkout time.

*DEADLINE- Noon on the day your contract ends, call if you need to know which day your contracts ends.

*NOTE- If you fail to pass the required cleaning at the designated checkout time, your deposit will be charged $25/hr. per cleaner (one hour minimum) for any necessary cleaning.

If you have any questions, please feel free to call us @ 801-607-1680.

Thank you,

Aspen Ridge Management

Cleaning Supplies

Below is a list of suggested cleaning supplies for cleaning. Save time and energy by using the right cleaning products. Plain water will not work.

Good quality Mop, broom, & dustpan

Bathroom Cleaner - for removing soap scum & build-up on bathtubs & surrounds, use Lime-Away (turn on the shower on straight hot for several minutes while working in another area, then spray down with lime-away, let sit for several minutes and then scrub away deposits & build-up). Ajax or Soft Scrub are also good products.

Bathroom Cleaner - for toilets, use Clorox or Lime-Away toilet bowl cleaner. For sinks use 409 or Clorox Spray to bleach bathtub & shower floors and to whiten kitchen & bathroom sinks. For tough areas, use something with grit such as Ajax or Soft Scrub.

Pumice Stone - use this to remove build-up that is hardened on around faucets and drains. Sometimes you will see a gray ring of build-up around drains and faucet fixtures. This must be removed and the easiest way other than lime-away setting on the build-up is to purchase a pumice stone, this will also remove rings in toilet bowls without ruining the porcelain. (found at Wal-Mart)

Mirrors, Windows - Use glass cleaner and then wipe with newspaper or paper towel for no streaks.

Kitchen Cleaner - Use Easy-Off for the inside of ovens that are not self cleaning. For the stovetop bowls (burner drip pans), we recommend just buying new ones from the store, if you can’t afford to do that, use SOS pads to get all the black build-up off. (Usually you can find the stove bowls & rings at Home Depot, Lowe’s, Wal-Mart or the Mending Shed on State St. Before you go to the store, write down the manufacturer of the stove, the sizes of the bowls –large or small, and if they are one or two pieces.)

Microwave - If you have lots of food spattered inside, take a microwave-safe container, maybe a glass measuring cup or large microwave-safe bowl and fill it with water and put it in the microwave on high for 5 minutes. Remove the container, spray down with 409 or Fantastic and wash down, hardened on items just wipe right off.

Dusting Furniture (wood) - Use Pledge

HINTS TO HELP YOUR UNIT PASS CLEANING CHECKS

DEEP CLEAN - “White Glove” means no dirt, dust, build-up anywhere. For example, to clean the fridge, it means take out the shelves, drawers and wash from top to bottom, inside and out- don’t forget to wipe off the top of the fridge.

FOLLOW THE CHECKLIST – Use the checklist at the end of this document to know what to clean. (Remember, if an item is not on the list but in your unit, you must clean it, too!)

PASS/FAIL - Since cleaning checks work on a “pass/fail” system, there are no gray areas, it’s either clean or dirty.

CLEAN EFFECTIVELY - When cleaning a room, start from top to bottom, leaving the floors to do last. This way you are not back-tracking and cleaning areas twice, when it’s not necessary.

USE PROPER CLEANING PRODUCTS – See the suggestions above, titled Cleaning Supplies. Call the office if you need suggestions or have a “hard-to-clean” project.

PLAN AHEAD - Manage your time wisely. Make sure you leave enough time to do the necessary cleaning of your unit. Start cleaning parts of your apartment at least a week before you want to move out; see what you can do in smaller increments to save time.

BEDROOM CLEANING CHECK

Name: ______Apt. Name and #______Inspected by:_____

BEDROOM location______Date:______

P/F (P=Pass; F=Fail)Comment

1. Bedroom is empty of all personal items and garbage.
2. Light fixtures: burned out bulbs replaced, light fixture cover is washed (no dust or bugs). *Disregard if ceiling over 8’. Clean light switch cover.
3. Walls/ceiling: marks, dirt, and cobwebs cleaned off. Tape residue removed. Shelves in closet and on wall have been cleaned (if applicable).
4. Baseboards and bedroom door (especially panels) and closet doors are washed.
5. Windows, blinds, sills, and tracks around windows are cleaned.
6. Furniture is dusted. Drawers are wiped out. Mattress was flipped over.
7. Floor, including corners is vacuumed.

BEDROOM CLEANING CHECK

Name: ______BEDROOM location______

P/F (P=Pass; F=Fail)Comment

MAINTENANCE:

aSPEN RIDGE MANAGEMENT cleAning check &/or final cleaning inspection

Resident Name(s)______Date/Time: ______Inspected by:______

Apt. Name, # and Address: ______Tenant present: yes / no (P=PASS; F=FAIL) Inspection Results ______Recheck date of Failed Items ______Recheck Results ______

P/F CLEANING LIST #1- Kitchen (A) COMMENT

1. Oven and range are clean. Hood is clean (use degreaser). Stove top drip pans are clean-
Foil covered drip pans will Not Pass. ($25.00 fee for dirty drip pans)
Needs drip pans- type: 1 piece/ 2 piece size:
2. Counters clean, including underneath microwave, toaster, etc.
3. No dirty dishes left out.
4. Dishwasher- clean inside, including inside of door edge (lip) and front of dishwasher.
5. Floor has been swept and mopped.
6. Garbage can empty and clean.
7. Microwave washed inside and out; including all sides and ceiling on the inside.
8. Kitchen table and chairs are washed off, including back edge of seat by chair rails (if applicable).

P/F CLEANING LIST #2- KITCHEN (B)

1. Cabinets and Cupboards are washed inside and outside including drawers and corners.
2. Refrigerator and Freezer- food has been removed and shelves/drawers have been wiped out, outside of refrigerator has been washed off (including the top).
3. Kitchen walls/ceiling/baseboards/chair rails- marks, dirt, and cobwebs are washed off.
4. Window, sill, track, and blinds are cleaned (if applicable).
5. Light fixture- burned out bulbs replaced, light fixture cover washed (no dust or bugs). *Disregard if ceiling over 8’. Clean all light switch covers.
6. Kitchen sink is washed and shined. No hard water buildup-especially around faucet base.
7. Pantry door and shelves are washed off, floor vacuumed/mopped.

P/F CLEANING LIST #3- LIVINGROOM (including HALLWAY and ENTRY)

1. Flooring- all carpeted areas in living room and hallway are vacuumed. Other floor covering in hall and living room have been swept/mopped.
2. Walls/ceiling/chair rails- marks, dirt, and cobwebs are cleaned off.
3. Light fixtures- burned out bulbs replaced, light fixture cover washed (no dust or bugs). *Disregard if ceiling over 8’. Clean all light switch covers.
4. Furniture has been dusted.
5. Windows, sills, tracks, and blinds are cleaned (if applicable).
6. Baseboards in living room, hall and entry have been washed.
7. Entry floor has been vacuumed/mopped.
8. Front Entrance Door has been washed down, front and back, tape and residue has been removed.

P/F CLEANING LIST #4- LAUNDRY & OTHERCOMMENT

1. Washer/Dryer has been wiped down; lint has been removed from dryer.
2. Laundry floor is clean; walls, ceiling and baseboards are wiped off.
Garbage has been removed.
3. Laundry shelves have been washed off and laundry door has been cleaned.
4. Laundry window, sill, track, and blinds are cleaned (if applicable).
5. Furnace closet doors have been cleaned. NOTHING is stored in furnace closet- $30 fine.
6. Vacuum cleaner was left out to be checked. It is wiped off, the dirt chamber has been emptied or full bag has been changed, damaged belt has been replaced.
7. Coat/Hall closetdoor(s) and shelves have been washed off, floor vacuumed/mopped.
8. Vents in hallway, entry, kitchen, or living room have been cleaned.
9. Front porch/entrance- personal items and garbage have been removed.
10. Exterior of apartment/house-personal items and garbage have been removed from the balcony, garage/shed & grounds (where applicable).

P/F BATHROOM (location ______)COMMENT

1. Bathtub, shower and surround are sparkling clean (no build-up is acceptable), no water deposits.
2. Toilet bowl is clean; outside has been cleaned off from top to base.
3. Sink and faucet have been cleaned- no hard water build-up or calcium especially around the base of the faucet. (Use cleanser with grit to clean build-up.)
4. Vanity cabinets have been washed down inside and outside. Drawers have been wiped out, counter and medicine cabinet have been cleaned.
5. Mirror is clean; no streaks.
6. Floor has been swept and mopped.
7. Door- inside and outside have been washed down, esp. panels.
8. Walls and ceiling have been wiped down and baseboards have been washed.
Clean bathroom fan.
9. Light Fixtures- burned out bulbs replaced, light fixture cover washed (no dust or bugs). *Disregard if ceiling over 8’. Clean all light switchcovers.
10. Window, sill, track, and blinds are cleaned (if applicable).

P/F BATHROOM (location ______)COMMENT